Top Technical Support Representative Jobs

Provide phone and written technical support: diagnose, troubleshoot, document issues, update customers, resolve or escalate technical problems, and use business software to track interactions and resolutions while maintaining customer satisfaction.

The Tech Support L1 role involves providing basic technical assistance and support for incoming queries and issues related to software, hardware, and other tech products.

Provide first-line support for users via Zendesk, respond within one business day, identify and escalate issues, analyze ticket trends, and collaborate with internal teams to resolve candidate/user needs for a volunteer civic tech platform.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide front-line technical support to dealers, distributors, and internal teams for Siteworks equipment. Manage high-volume inquiries, diagnose mechanical and electrical issues using schematics and diagnostic tools, support order management in SAP, identify parts, escalate product issues to engineering, and occasionally perform field work and on-call support.

Provide phone- and email-based technical support to property managers and field technicians, remotely troubleshoot locker systems (power, connectivity, hardware), manage tickets to resolution, coordinate field visits and parts shipments, and contribute to long-term fixes and team projects.

The Technical Support Representative will provide hardware and software support, including PC repair and troubleshooting at various locations, while offering 24x7 phone support.

Provide technical support for network and desktop systems, assist with installations and troubleshooting, while delivering customer service in a fast-paced environment.

Provide technical support to store and pharmacy employees for troubleshooting Point of Sale systems and hardware, ensuring customer satisfaction and timely resolution of issues.

Provide phone and email technical/data support for medical device–software integrations; enter and track cases in Oracle; troubleshoot installs, networking, Windows/server, SQL and wireless issues; use remote access tools; manage knowledge base, backlog, and on-call rotation; escalate to product teams to meet customer expectations.

Provide inbound phone, email, and chat technical support for hardware, software, mobile communications and account issues. Log interactions in a ticketing system, escalate complex problems, follow up on open issues, and participate in training and project work to improve customer satisfaction.

As an Associate Engineer in Tech Support at Nagarro, you will assist in solving technical challenges and work with advanced technologies in a dynamic team environment.