Top Technical Support Representative Jobs

Handles inbound customer inquiries through phone, email, and chat; troubleshoots technical issues, identifies customer needs, recommends GoDaddy products, and drives sales. Maintains product and pricing knowledge, meets service and sales metrics, and supports outbound sales efforts when needed. The role requires working some nights, weekends, and holidays.

Provides first-line technical support for ViaPath products by answering customer calls, troubleshooting software and hardware, documenting tickets, escalating unresolved issues, supporting installations and upgrades, and testing equipment and platforms. The role requires strong communication, research, documentation, multitasking, and customer service skills. Candidates must work Tuesday through Saturday, participate in rotating on-call coverage after training, and handle technical support, data entry, and inmate requests as needed.

Handles customer technical support through phone, email, chat, and trouble-ticket systems. Monitors ticket queues, prioritizes issues, provides timely responses, coordinates callbacks, resolves or escalates tickets, and follows departmental procedures. Requires strong communication skills, knowledge of operating systems, Microsoft Office, email, and database applications, plus an MCP certification or equivalent technical support experience.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide timely technical and non-technical customer support by phone, email, social media, and web-based tools. Diagnose and resolve issues, escalate complex problems, support internal application users, meet service metrics, participate in product testing, become a subject matter expert in survey tools, and join an approximately quarterly on-call rotation.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provides domestic and international technical support for transplant diagnostic products through phone, email, and on-site assistance. Troubleshoots software, instrumentation, and assay issues; conducts research, testing, investigations, and root cause analysis. Delivers customer demonstrations and training, maintains quality records, supports product launches and UAT, and participates in industry events. Requires strong HLA, antibody detection, molecular assay, Luminex, and next-generation sequencing expertise, with up to 50% travel.

Provides technical product support and customer service for equipment and parts. Selects appropriate products for quotations and order entry, communicates scheduling and lead times, troubleshoots customer issues, and collaborates with Engineering, Product Management, Production, Sales, and Marketing. Acts as a customer advocate by relaying requirements, feedback, and product improvement opportunities. On-the-job training is provided, and the role has no travel or direct reports.

Assist clients with account questions, provide technical support, document interactions, and collaborate within an office team in a structured environment.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provides phone, email, and remote technical support for dental software, 3D printers, post-processing equipment, and digital workflows. Owns customer cases from intake through resolution, troubleshoots hardware, software, networking, and workflow issues, documents findings in CRM systems, and escalates recurring issues. Contributes to support documentation, process improvements, and customer satisfaction while collaborating with technical, quality, research, and product teams. Occasional travel and EST-hour flexibility are required.

Provides technical support to Axon customers through phone and email, troubleshooting hardware, software, networking, installations, registrations, performance issues, and damaged devices. Maintains expertise in Axon products and policies, assists customers with empathy, reports product bugs and trends, and recommends process improvements. The role is onsite four days weekly and requires passing a CJIS background check while handling sensitive information.

Supports software sales through technical and functional demonstrations, RFP and security questionnaire responses, webinars, proof-of-concept tools, training, and solution architecture. The role requires deep knowledge of SaaS products, AI policies, hosting and security controls, and the ability to translate technical capabilities into customer value. It partners with Sales, Proposal Management, Product Management, Marketing, and Professional Services while contributing to sales enablement and product feedback. Business travel may reach 25–30% annually.

Provides tier-one technical and clinical support for ZOLL medical products through phone, email, and fax. Responsibilities include resolving customer inquiries, documenting complaints in a tracking system, following up on cases, researching solutions, creating process documentation and technical tips, supporting departmental shipping and receiving, and participating in occasional evening or weekend on-call coverage. Requires customer-facing technical support experience, strong communication, problem-solving, organization, and Microsoft Office skills.

Provide entry-level technical support for enterprise systems: troubleshoot issues, respond to service requests, support Microsoft Dynamics 365, diagnose connectivity and data problems, assist with equipment configuration and asset management, test features, document updates, automate tasks, and deliver customer service while working alongside system engineers and business partners in a professional office environment.

Provide end-to-end technical support for Pushpay SaaS products via ticketing, chat, phone, and email. Troubleshoot platform issues, own incidents to resolution, escalate complex anomalies, maintain queue health and KPIs, and contribute to the team knowledge base.

Provide technical support to sales and lab teams for plant implementations, training, troubleshooting, color matching, and product performance. Maintain documentation and SOPs, communicate formula adjustments to the lab, assist account management, and ensure product stability and application standards are met.

Provide technical support to sales and lab for plant implementations, training, troubleshooting, color matching, documentation, and account maintenance. Ensure SOPs, communicate formula adjustments, analyze issues, and support product performance and application standards.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.

Provide front-line technical support for Vagaro's web platform and hardware via phone, chat, and email. Troubleshoot, document, escalate issues, meet SLAs/KPIs, create support content, and assist with technical escalations and retention efforts.

Respond to customer inquiries via email and phone, troubleshoot and resolve application issues, apply configuration changes as needed, document findings and resolutions in Salesforce cases, and meet established response KPIs.

The Tech Support L1 role involves providing basic technical assistance and support for incoming queries and issues related to software, hardware, and other tech products.

Provide first-line support for users via Zendesk, respond within one business day, identify and escalate issues, analyze ticket trends, and collaborate with internal teams to resolve candidate/user needs for a volunteer civic tech platform.

The Technical Support Representative will provide hardware and software support, including PC repair and troubleshooting at various locations, while offering 24x7 phone support.