Top Technical Support Representative Jobs

The Technical Support Specialist provides advanced technical support for a range of applications, systems, and networks. Responsibilities include troubleshooting issues, performing root cause analysis, developing solutions, maintaining documentation, and assisting with system implementation and training.

The SaaS Technical Support Lead at WhatConverts will oversee the Support team, ensuring customer satisfaction and operational efficiency. Responsibilities include training new hires, managing support requests, monitoring team performance, and leading process improvements within the Support department.

As a Technical Support Specialist at Via, you'll provide exceptional support to partners using Via's technology to improve transportation. You'll resolve operational issues, collaborate with teams across the organization, and build strong relationships with partners, ensuring they fully benefit from the service provided.

As a Senior Technical Support Specialist II, you will assist customers from Fortune 1000 companies and R1 Universities by troubleshooting complex technical issues and coordinating with internal teams. You'll need to demonstrate strong technical proficiency, manage inquiries through phone and email, and collaborate with product and engineering teams to resolve technical problems. Your role includes ensuring high customer satisfaction and addressing bugs effectively while maintaining expert product knowledge.

The Technical Support Lead will mentor and develop the technical support team, providing guidance to ensure timely and effective technical solutions for customers. Responsibilities include handling escalated technical issues, creating documentation, collaborating with cross-functional teams, and monitoring customer feedback to improve service quality.

As a Technical Support Specialist, you will provide superior customer service and software support to users of proprietary software, troubleshoot technical issues, and collaborate with teams to improve processes. Effective communication and problem-solving skills are essential in supporting users with various technical knowledge levels.

As a Technical Support Representative, you will provide exceptional customer service to clients via email, phone, and online meetings. Your main responsibilities include troubleshooting software issues, guiding customers through product features, and ensuring overall client satisfaction. You'll also receive training for software expertise and adapt to changing priorities as needed.

The Technical Support Specialist, Level 2 will provide secondary technical support, manage new customer integrations, and help troubleshoot complex cases escalated from Level 1 support. Responsibilities include working with APIs, SQL databases, and enhancing documentation while fostering customer relationships and collaborating with development teams.