Top Technical Support Representative Jobs

Provides first-line intake, triage, ticket routing, escalation, and customer follow-up for mission-critical requests within a Global Cyber Center. Handles high-volume calls, chats, email, and ticketing workflows while maintaining shift logs, monitoring group mailboxes, preparing activity reports, and following documented operational procedures. Requires 24/7 rotating shift availability, professionalism, attention to detail, and interaction with military, civilian, and contractor customers.

Provides first-line technical support to customers through phone, chat, and email. Troubleshoots products, services, computers, operating systems, mobile platforms, and connectivity issues; routes cases to appropriate teams; documents customer interactions; and completes assigned projects. Requires strong communication, customer service, typing, organization, multitasking, and basic networking knowledge. The role includes paid training, an initial in-office probationary period, and potential hybrid work from home in Pennsylvania.

Provides bilingual French and English technical customer support by phone, email, chat, and social media. Troubleshoots Wi-Fi, Bluetooth, app pairing, and smart kitchen devices; manages orders, parts, warranties, returns, and recalls. Maintains detailed interaction records, follows up with customers, and shares product feedback with software, hardware, and product teams. The role starts remotely and transitions to a hybrid schedule in Mahwah, New Jersey, within 12 months.

Provides remote technical support for hardware, software, networks, and connected devices. Responsibilities include troubleshooting, documenting cases, processing part replacements, escalating issues, guiding customers, tracking service-level performance, and identifying recurring problems. Requires technical or customer support experience, Microsoft operating system and Active Directory knowledge, hardware and networking troubleshooting skills, and compliant documentation practices. The hybrid role requires regular onsite work in Skaneateles, New York.

Provides technical support to Axon customers through phone and email, troubleshooting hardware, software, networking, installations, registrations, performance issues, and damaged-device returns. Maintains expertise across Axon products and policies, applies customer-focused problem solving, identifies bugs and trends, and recommends process improvements. The role is onsite four days per week in Scottsdale, includes weekend availability, and requires passing a CJIS background check.

Provide phone-based technical support for Canon inkjet printer customers. Responsibilities include troubleshooting routine and complex issues, researching resolutions with software and network tools, documenting interactions, escalating cases, supporting purchases on Canon’s website, and delivering timely customer service. The role requires multitasking across multiple applications in a remote, fast-paced environment while maintaining accurate decisions and positive customer interactions.

Provides first-contact technical support to Procore customers through phone, chat, and email. Troubleshoots issues, diagnoses root causes, documents cases accurately, protects data, and collaborates with internal teams to resolve complex problems. The role also requires educating customers on Procore products and integrations, meeting support KPIs, and delivering professional, positive customer experiences.

Provides technical sales and customer support for automotive products, including recommending products, verifying fitment, processing orders, resolving issues, managing returns, and maintaining customer relationships. Engages customers in person, by phone, email, and online platforms; promotes products and participates in enthusiast events. Requires automotive knowledge, strong communication, problem-solving, customer service, and time-management skills.

Provides technical automotive sales and customer support for Nissan and Infiniti products. Advises customers on products and fitment, processes accurate orders, handles returns and exchanges, resolves issues, follows up with clients, promotes sales through social platforms, and participates in enthusiast events. Requires strong automotive knowledge, communication, problem-solving, customer service, and time-management skills, with occasional nights and rotating weekends.

Provides hands-on technical support for data center hardware, racks, servers, network equipment, cabling, and power systems. Installs, configures, troubleshoots, repairs, and maintains infrastructure; supports end users and collaborates with network and systems engineers. Manages incidents, prioritizes escalations, follows change control procedures, supports workload planning, and performs proactive maintenance to maintain availability and meet service-level agreements in a 24/7 environment.

Provides technical and customer support for telecommunications clients through network monitoring, outage response, trouble-ticket documentation, phone and email assistance, billing, payment processing, invoicing, and case management. The role also handles maintenance notifications, collections outreach, shared inboxes, and customer follow-ups. Requires rotating shifts, on-site work in Bridgeport, WV, strong communication, organization, multitasking, computer proficiency, and foundational IT or networking knowledge. Customer service or technical support experience is preferred but not required.

Provide hands-on and phone-based technical support for industrial laser systems. Troubleshoot hardware and software issues through customer calls, digital tickets, remote diagnostics, schematics, and electrical testing equipment. Escalate unresolved issues and coordinate field service visits. Perform in-house testing, diagnostics, and repairs on customer equipment, document service activity, and support field technicians during onsite customer visits as needed.

Provide hands-on and phone-based technical support for external customers using industrial laser systems. Diagnose and resolve hardware and software issues remotely through phone, ticketing, remote desktop tools, schematics, and electrical testing equipment. Escalate unresolved issues to field service, and perform in-house testing, repairs, and documentation on returned equipment. Maintain professional communication with customers, distributors, and internal technical teams.

Provides technical support for Streaming TV and Home Internet customers. Troubleshoots service issues, manages customer requests through phone, billing, and ticketing systems, documents resolutions, and coordinates escalations. The role emphasizes customer satisfaction, service metrics, schedule adherence, clear communication, problem-solving, and professionalism. Evening and weekend availability is required, with shifts running from 2 p.m. to 11 p.m.

Provides technical support to customers through written and verbal channels, troubleshooting products, configurations, and API integrations. The role requires explaining technical concepts clearly, documenting issues and resolutions, escalating defects, creating help documentation, and delivering occasional product walkthroughs. The representative will develop expertise in Smarty’s API-based products, collaborate with internal teams, and share customer insights to improve support processes and products.

Provides front-line and advanced technical support for energy products, customer integrations, data delivery, transaction processing, and configuration issues. Owns cases from intake through resolution, troubleshoots structured data and FTP/SFTP workflows, reviews logs and processing records, manages configuration changes, coordinates escalations, communicates with customers, and documents findings. Collaborates with internal teams, customer IT groups, and third-party providers while maintaining data accuracy, confidentiality, and operational reliability.

Provide Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoot hardware, software, wireless communications, account management, billing, upgrades, online orders, and related issues. Document interactions, resolve and follow up on open tickets, educate customers, and escalate complex problems to second-level support. Participate in training, skill development, and short- and long-term project initiatives while maintaining high customer satisfaction and service quality.

Provides Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoots hardware, software, wireless communications, account management, billing, upgrades, orders, and related customer issues. Documents interactions, resolves open issues, follows up on commitments, educates customers, escalates complex problems, and advocates for customer needs. Participates in training and short- and long-term projects while maintaining quality and customer satisfaction.

Provides Tier 1 technical support for enterprise customers by troubleshooting GPS-related calls, emails, and cases. Documents interactions in Salesforce, manages multiple cases, follows knowledge base procedures, meets service-level agreements, escalates complex issues, and collaborates with support and product teams. The role requires strong communication, problem-solving, multitasking, adaptability, and familiarity with Windows, Microsoft Office, Excel, and CRM systems.

Provides Tier 1 technical support through phone, email, and chat. Troubleshoots hardware, software, wireless communications, account management, billing, upgrades, orders, and related issues. Documents customer interactions, resolves inquiries, follows up on open issues, prepares escalations to second-level support, and participates in improvement projects. Requires strong communication, customer service, problem-solving, computer, and troubleshooting skills, along with experience in support centers, mobile communications, and transportation.

Provide technical support to GenLogs users through email, chat, and Google Meet. Troubleshoot workflows, distinguish user errors from product bugs, manage customer database permissions, document and follow up on tickets, and collaborate with Engineering and Integrations teams. Support onboarding, training, office hours, and ongoing customer success while developing expertise in the platform, data, and APIs.

Provide first-line customer and technical support for MDCalc products. Manage support tickets from intake through resolution, troubleshoot light technical issues, escalate complex problems to engineering, and follow up with users. Identify recurring issues, maintain documentation and knowledge-base content, improve support processes, monitor support metrics, and communicate product risks and updates to internal teams.

Provide phone and written technical support: diagnose, troubleshoot, document issues, update customers, resolve or escalate technical problems, and use business software to track interactions and resolutions while maintaining customer satisfaction.

Provide customer-facing technical support for payment devices, gateways, network and software integrations via phone, email, chat, and remote tools. Troubleshoot, configure, deploy payment solutions, document resolutions, escalate trends to Product/Development, and assist with provisioning and support cases.

Handles inbound customer inquiries through phone, email, and chat; troubleshoots technical issues, identifies customer needs, recommends GoDaddy products, and drives sales. Maintains product and pricing knowledge, meets service and sales metrics, and supports outbound sales efforts when needed. The role requires working some nights, weekends, and holidays.