Top Technical Support Representative Jobs

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Provide entry-level technical support for enterprise systems: troubleshoot issues, respond to service requests, support Microsoft Dynamics 365, diagnose connectivity and data problems, assist with equipment configuration and asset management, test features, document updates, automate tasks, and deliver customer service while working alongside system engineers and business partners in a professional office environment.

Provide advanced, external B2B technical support for barcode scanners, card and thermal printers, ID badging software, firmware, and SQL database integrations. Manage customer cases through CRM and telephony, coordinate RMAs and logistics, and lead technical calls with customer IT to resolve connectivity and integration issues. Mentor junior team members and stay current on product updates.

Provide phone and email technical support for OpenEye video security products (DVRs, cameras, switches, routers), troubleshoot hardware/software/network issues, create knowledge base articles, and assist customers via remote tools. Work onsite on overnight shifts and grow into expanded technical responsibilities.

Provides technical customer support for API-based SaaS products. Responsibilities include troubleshooting product and configuration issues, applying JavaScript knowledge to explain technical details, communicating clearly with customers, and collaborating with teammates to improve support processes.

Provide deep technical product knowledge and demonstrations, respond to RFPs/RFIs and security questionnaires, build proofs of concept and sales enablement materials, run webinars and trainings, collaborate cross-functionally to solve customer problems and drive sales. Writing and public-speaking intensive; frequent client-facing demos and up to ~25-30% travel.

Provide customer-facing technical support for payment devices, gateways, network and software integrations via phone, email, chat, and remote tools. Troubleshoot, configure, deploy payment solutions, document resolutions, escalate trends to Product/Development, and assist with provisioning and support cases.

Provide end-to-end technical support for Pushpay SaaS products via ticketing, chat, phone, and email. Troubleshoot platform issues, own incidents to resolution, escalate complex anomalies, maintain queue health and KPIs, and contribute to the team knowledge base.

Provide technical support and enablement to international defense and government customers using Skydio UAS. Troubleshoot hardware, software, controller, connectivity, and cloud issues; manage cases, triage and escalate; capture Voice of Customer feedback; collaborate with product and engineering; support operational readiness and fleet utilization. Occasional travel required.

Provide technical support to sales and lab teams for plant implementations, training, troubleshooting, color matching, and product performance. Maintain documentation and SOPs, communicate formula adjustments to the lab, assist account management, and ensure product stability and application standards are met.

Provide technical support to sales and lab for plant implementations, training, troubleshooting, color matching, documentation, and account maintenance. Ensure SOPs, communicate formula adjustments, analyze issues, and support product performance and application standards.

Provide on-site bilingual (English/Spanish) technical support and sales in a call center: troubleshoot devices and OSes, use call center software, meet sales targets, escalate when needed, complete training, and participate in PPX incentive program.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide Level I (and some Level II) NOC support for residential and small business customers. Troubleshoot Wi‑Fi, PON, Internet, and VoIP issues; document tickets; perform callbacks; handle new installation setups; monitor systems and respond to events; escalate and resolve order or service issues while communicating clearly with customers.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.

Provide advanced, on-site technical support for automated laser engraving and pin marking systems to external customers via phone, email, chat, and case management. Diagnose hardware and software issues using remote desktop tools and electrical test equipment, document interactions, escalate complex cases, and aim to close 90% of cases. Maintain professionalism, ensure timely, accurate support, stay current on technology, and occasionally travel for training or business needs.

Provide pre‑sale technical support and application engineering for HVAC and hydronic systems across the US/Canada. Troubleshoot product issues, propose solutions with Sales/R&D, document technical decisions, lead or join project teams, analyze customer feedback to improve products, and deliver occasional internal training and technical documentation.

Provide technical assistance for MiTek structural engineering, CAD, and business management software. Troubleshoot installations, configurations, networks, and feature usage; record cases in Salesforce; research complex issues; develop and deliver training; collaborate with product and development teams; travel to customer sites (~5%) for advanced troubleshooting and training.

Provide phone, email, and chat technical support for GPS tracking devices and telematics software. Troubleshoot hardware/software issues, document tickets, prioritize support queues, escalate to engineering, and communicate clear updates to customers while following company policies.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

Provide first class technical support to Axon customers via email and phone, troubleshooting and resolving hardware and software issues while exceeding performance goals.

Provide front-line technical support for Vagaro's web platform and hardware via phone, chat, and email. Troubleshoot, document, escalate issues, meet SLAs/KPIs, create support content, and assist with technical escalations and retention efforts.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

Respond to customer inquiries via email and phone, troubleshoot and resolve application issues, apply configuration changes as needed, document findings and resolutions in Salesforce cases, and meet established response KPIs.

Provide advanced product support for automated laser engraving and pin marking systems to external customers via phone, email, and case systems. Serve as first-level support, document and escalate complex cases, aim to close 90% of cases, maintain professional customer relations, ensure accurate, timely support, and travel occasionally for training or business needs. On-site in Cranberry Township, PA.