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Top Technical Support Representative Jobs
The Technical Support Representative manages inbound customer calls, providing technical support for hardware and software issues, and escalating problems as necessary. Responsibilities include report development and training, as well as maintaining IT systems and ensuring high-level customer service.
The Diagnostic Technical Support Representative assists users and partners with animal health diagnostic products, providing technical support for troubleshooting, operations training, and product performance inquiries. This role involves collaborating with various departments, handling escalations, documenting calls in a management system, and participating in special projects.
As a Technical Support Specialist, you will handle support requests through multiple channels, educate clients on product use, document technical issues, and assist in product enhancements, all while contributing to customer satisfaction and team KPIs.
The Technical Support Representative I will provide phone support for eCommerce software, document and resolve technical issues, and educate clients on best practices related to website performance and compliance. The role involves diagnosing problems related to hosting technologies and offering excellent customer service.
As a Technical Support Representative, you will provide support for Vagaro's web platform and associated hardware, troubleshoot customer issues, replicate problems for escalation, and draft support resources. You'll also assist in achieving team KPIs and become a subject matter expert on Vagaro products.
As a Technical Support Specialist, you will provide expert guidance and troubleshooting support to customers using SOS Inventory software. You will be responsible for fielding support requests, explaining software features, and ensuring customer satisfaction through effective communication and problem-solving.
The Diagnostic Technical Support Representative provides technical assistance and problem resolution for veterinary clinics and laboratory settings regarding animal health diagnostic products. Responsibilities include handling requests, assisting with product performance inquiries, escalating issues, managing product returns, and participating in special projects.
The Technical Support Specialist will provide Tier 2/3 technical support, diagnosing and resolving hardware, software, and network issues. Responsibilities include handling inquiries from users, documenting support incidents, conducting user training, and supporting video conferencing systems. The role requires strong communication and organizational skills and the ability to work in a fast-paced environment.
As a Technical Support Specialist at JobNimbus, you will provide top-notch technical support and training to users. You will troubleshoot issues, communicate solutions, gather feedback for product improvements, and assist in enhancing customer experience through effective communication and collaboration.
The Technical Support Specialist is responsible for providing exceptional technical support to employees, managing IT assets, administering internal and external company services, and handling vendor management. Key tasks include onboarding, troubleshooting, maintaining equipment, and creating IT documentation.
As a Technical Support Specialist, you will provide exceptional customer support by troubleshooting complex technical issues, delivering training on AspenTech software, and assisting with pre-sales consultations. You will collaborate with cross-functional teams to escalate and resolve issues, maintain customer relationships, and contribute to product improvements. The role also involves creating training materials and conducting health checks on accounts.
As a Technical Support Specialist I, you will provide technical support for software products, helping customers troubleshoot and resolve IT issues, assisting with installation and configuration of software, and ensuring response times meet customer service standards while documenting all interactions.
The Technical Support Team Lead oversees the support team, ensuring exceptional service delivery to clients. They diagnose and troubleshoot technical issues, act as a technical escalation point, and manage critical incidents. Responsibilities also include coaching team members, analyzing performance metrics, improving processes, and maintaining high client satisfaction.
The Technical Support Specialist I at Saint Leo University provides first line technical support to customers, managing helpdesk tickets, resolving hardware and software issues, and offering support for various platforms. Responsibilities include troubleshooting, installation and maintenance of equipment, ensuring adherence to service level agreements, and escalating issues as needed.
As a Technical Support Specialist, you will manage customer inquiries through various channels, resolve technical issues using ticketing systems, and maintain a high standard of customer service while collaborating with team members. Your role involves multi-tasking and problem-solving in a remote work environment.
The Technical Support Specialist will provide support for US Department of Defense hardware, software, and network infrastructure by diagnosing issues, resolving cybersecurity problems, managing certificates, and assisting users via phone and email. This role requires adherence to government regulations and supports equipment operating worldwide.
Provide technical support for PrimeRx Pharmacy Management System customers across various channels including phone, email, and chat. Engage proactively with clients to resolve issues related to software, hardware, and network settings, while maintaining high customer satisfaction levels and performance metrics.
The Technical Support Specialist at Sunnova provides daily phone support to customers, identifies system issues, troubleshoots using monitoring tools, and educates customers on system operation while meeting specific goals for call volume and customer service quality.
The Associate Technical Support Specialist will provide customer support for Intercom's AI-driven customer service platform. Responsibilities include communicating with customers, troubleshooting issues, educating users, and working with product teams to enhance user experience. Emphasis is on problem-solving and customer satisfaction.
The Technical Support Specialist role involves providing technical assistance to clients, troubleshooting and repairing Topcon products both in-house and on-site, and ensuring seamless interactions with products and services. The specialist will also provide remote assistance, manage escalated issues, and support new projects globally, all while working under minimal supervision.
As a Senior Associate in Global Technical Support, you will provide post-sales support to customers, including troubleshooting and remote technical assistance for Ciena products. You will communicate findings to design teams, resolve technical issues using various tools, and train junior engineers while managing customer relationships and feedback.
As a Technical Support Specialist at Colliers, you will provide IT support, troubleshoot hardware and software issues, manage Office 365 accounts, and ensure seamless operations across Windows and MacOS systems. Collaboration with teams for tech operations and delivering exceptional customer service is key.
The Technical Support Associate is responsible for providing exceptional technical support to authorized dealers and customers in the LATAM region, addressing service requests, troubleshooting concerns, documenting interactions, and collaborating with team members to enhance service quality. The role also involves assisting with technical trainings and pre-sales support for new product releases.
As a Technical Support Specialist, you'll provide comprehensive IT support, troubleshoot hardware and software issues, manage Office 365 accounts, and collaborate with various teams to ensure smooth technology operations. Your role involves delivering excellent customer service and supporting both Windows and MacOS systems while taking initiative in resolving IT tickets.
The Technical Support Specialist at Rhythm will manage customer support requests, diagnose issues, and provide training on the software. The role involves facilitating communication with sales, engineering, and product teams to ensure timely issue resolution and documentation of problems. Candidates should possess strong customer service skills and a technical aptitude to understand complex software solutions.
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