Top Customer Success Jobs in Cincinnati, OH

The Senior Customer Success Manager is responsible for managing client partnerships, optimizing the use and value of PointClickCare’s solutions, and driving engagement at the C-level. This role includes building client relationships, facilitating reviews, and collaborating with teams to ensure revenue growth and customer retention.

The Sr Customer Success Manager ensures client satisfaction and success by understanding customer needs, maximizing utilization of CDK products, driving client engagement, and minimizing churn. Responsibilities include maintaining relationships, assessing risk factors for dealerships, creating reports for clients, identifying training needs, and mentoring junior staff. This role also involves significant travel and collaboration with sales to foster client growth.

As an Integrations Specialist, you'll lead ERP integrations and provide technical support to customers, ensuring smooth onboarding experiences. You'll manage documentation, oversee a support team, and continuously improve integration processes while collaborating with Product and Engineering teams.

The Supervisor of Client Engagement oversees and manages a team of Client Engagement Specialists, provides training and performance evaluations, resolves complex client issues, analyzes workflows for improvements, and prepares reports for senior management.

As a Senior Customer Success Manager at Muck Rack, you'll drive growth and ensure renewals with enterprise customers. Responsibilities include engaging with C-level stakeholders, managing customer feedback, leading negotiations, and overseeing the customer lifecycle to maximize value and meet revenue targets.

The ERP Specialist at BETA Technologies will develop and implement finance processes for ERP systems, support module rollouts, and provide user training. Responsibilities include documenting finance functions, optimizing workflows, and collaborating with subject matter experts to enhance efficiency in financial operations.

The Client Partner, Life Sciences at Datavant is responsible for managing account relationships to drive growth and satisfaction. This role involves collaborating with various stakeholders, handling complex sales processes, and leveraging knowledge of client organizations to discover new opportunities.