Top Senior Operations Jobs in Baltimore, MD

Lead insurance operations team to drive service excellence for financial advisors through reporting, escalations, process improvements, project management, cross-functional collaboration, and people leadership to ensure consistent, high-quality operational performance.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

The Manager of Strategic Operations will support the COO in operational infrastructure, technology, financial operations, and strategic coordination, ensuring effective execution of initiatives.

Responsible for redesigning mortgage operations, improving efficiency with emerging technologies, and collaborating across teams for a scalable operating model.

Lead design and deploy automation-first systems to streamline diligence, deal evaluation, and GTM workflows. Build integrations across HubSpot, Omni, and internal systems, use AI and n8n for automation, instrument analytics, and partner with commercial, product, and engineering teams to improve service delivery and customer experience.

Own annual revenue planning and monthly forecasts for enterprise customers, design lead-to-cash workflows in HubSpot, build Power BI dashboards and predictive models (DAX), manage forecast governance, coordinate non-standard pricing with Deal Desk, and translate data into executive insights to drive upsell, retention, and churn mitigation.

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

Lead and improve core sales processes and forecasting; run sales operating cadence (forecast calls, pipeline reviews, QBRs); support territory, quota, and capacity planning; analyze pipeline health and rep productivity using Salesforce, Excel, and BI tools; drive cross-functional GTM initiatives and ad hoc analyses to optimize sales effectiveness and revenue predictability.

Build and scale Covera's Revenue Operations function: own HubSpot CRM administration, pipeline management, forecasting, executive and board reporting, deal desk and pricing processes, cross-functional commercial operations, dashboards/KPIs, and scalable automation to enable predictable growth.

Lead and optimize operational infrastructure for Forbes' Creator Network. Manage contract pipelines and legal workflows, support podcast acquisitions and creator onboarding, coordinate cross-functional teams (Finance, Production, Product, Legal, Sales, Events), launch new B2C/B2B creator initiatives, and establish scalable backend processes to support high-profile creators and original IP.

As a Senior Revenue Operations Manager, you'll optimize revenue processes, enhance customer engagement, and implement operational frameworks to support growth through data-driven insights and cross-functional collaboration.

As a Senior Revenue Operations Manager, you will optimize workflows across Marketing, Sales, and Customer Success, improve data integrity, and enhance tools like HubSpot to drive revenue growth.

Lead day-to-day Record Center and Transportation teams, oversee hiring, scheduling, payroll and performance reviews, optimize operations and costs, troubleshoot production issues, and enforce safety and company procedures.

Lead commercial operations to scale sales, marketing, customer success, and clinical implementation. Build processes, KPIs, CRM automation and dashboards, manage logistics, reimbursement strategy, and customer health programs while partnering with executives to drive growth and operational excellence in a regulated healthcare environment.

Lead design, administration, and scaling of GTM systems and automations to improve lead routing, lifecycle management, data quality, and pipeline hygiene. Build integrations, analytics, and forecasting dashboards, partner with Sales, Marketing, Customer Success, Finance, and Product to optimize conversion and operational processes, and evaluate new GTM technologies to support high-growth B2B SaaS.

Lead Revenue Operations to drive revenue predictability and GTM productivity. Own planning, forecasting, territory design, KPI reporting, compensation/quota design, and sales enablement. Partner with GTM leadership and present strategic recommendations to executive leadership while also working hands-on with forecasting models and operational processes.

Lead Sales Operations for Expansion product lines, build AI-driven automated workflows and lead-scoring models, design scalable GTM processes, run funnel analytics, manage a small team, and present findings to execs.

Lead high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; plan and execute projects; research markets and opportunities; identify operational problems and implement practical solutions to deliver measurable business outcomes.

Senior Director responsible for leading and scaling global ecommerce operational teams (content, localization, onboarding). Drives operational strategy, process optimization, AI-enabled automation, KPIs, governance, and cross-functional workflows to improve efficiency, scalability, and execution across Commercial Operations.

Field-focused role improving 4-wall restaurant operations and franchisee profitability through hands-on coaching, diagnostics, training, and implementation support. Partners with franchisees and Franchise Operations Partner to develop and drive actionable improvement plans, uphold brand standards, and support initiative rollouts across a defined market.

Lead and build Prophecy's end-to-end revenue operating system: revenue modeling, single executive dashboard, full-funnel attribution, SLAs and routing, campaign lifecycle, renewals and expansion rigor, weekly forecasting and Revenue Council, RevOps tech stack ownership, and a small RevOps team working directly with CEO and GTM leaders.

Embed with the North America sales team to run forecast and pipeline hygiene cadences, resolve deal and process issues, build field-facing Salesforce dashboards, drive forecasting discipline, document playbooks and workflows, and partner cross-functionally to operationalize RevOps initiatives.

Oversees proposal operations and development, leading teams in creating timely and compliant proposals for business development efforts while supporting multiple service lines.