Jobs at Aventiv Technologies

Monitor and analyze recorded calls and live video visits for correctional agencies to identify keywords, slang, and suspicious activity. Escalate intelligence about potential crimes, victimization, or staff misconduct, perform translations and proofreading, and ensure proper reporting and escalation to investigators and managers. Maintain confidentiality and meet established quality targets.

Lead enterprise sales skills training strategy—diagnose skill gaps, design and deliver instructor-led and virtual practice-based learning, create leader reinforcement toolkits, operationalize post-training reinforcement, measure effectiveness, and partner with Sales leadership to drive measurable sales outcomes.

The Sr. Support Engineer ensures production system stability, manages support tickets, resolves complex incidents, oversees SDLC environment administration, and drives long-term corrective actions while maintaining documentation.

Calculate, reconcile, and process commission and incentive payments per contracts and GAAP; reconcile commission expense to the general ledger, respond to inquiries, support audits, and assist with system enhancements and ad hoc analyses.

Under supervision, analyze digital evidence, crime reports, and databases to support investigations and prosecutions. Determine data collection methods, operate case management systems, analyze computers and cell phones, produce visual link/event charts, and maintain crime database records.

Supervise and support a team of Communication Analysts: manage scheduling and attendance, review performance and audit reports, assist with training and hiring, troubleshoot system issues, compile outage impact reports, and foster team morale and coaching.

Manage Field Service Managers and large technician/contractor teams across California to oversee installation, maintenance, inventory, fleet, budgets, KPIs, and customer satisfaction for tablet/telecom/video visitation services; hire, coach, and ensure safe, efficient regional operations with regular travel.