Manager, Operations

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

https://vimeo.com/391578629/5ba31cc5e9

Job Purpose:

The Operations Manager's role is an in-office position that is accountable for the daily operations and management of a team of Supervisors, Trainers, Managers and Analysts. The role is expected to oversee staffing, performance goals and daily organizational activities cultivating a trusted advisor relationship with team members. They support leadership, strategize improvements in processes and procedures, and demonstrate proven leadership capabilities. and a strategic mindset to drive operational excellence developing staff abilities and skills.

THIS IS A 100% IN OFFICE POSITION.

*SCHEDULE- DAY SHIFT: WORKING HOURS WILL BE IN EST FOR 8 HOURS EACH DAY, M-F*

Essential Duties:

• Lead and supervise a team of Supervisors, Trainers, Managers and Analysts, providing guidance, coaching, and support to foster a high-performance culture.

• Plans, schedules, and reviews workloads and manpower to make sure targets are being met on a cost-effective basis.

• Providing advice and guidance and reporting employee issues to the Operations Director and Human Resources.

• Provide support and answer questions for account management and customers for multiple products and services.

• Analyze daily customer reports.

• Provide and track performance - weekly and monthly reports for multiple teams.

• Review audit reports to ensure Analysts meet all goals and objectives.

• Ensuring that staff works towards the common goal of ensuring the safety and security of our customers and the general public.

• Meet with Supervisors to assist and answer questions or concerns related to daily production, processes, procedures, and system issues.

• Communicates any changes in the order or delivery date to relevant parties.

• Utilize customer feedback to improve customer experience.

• Collaborate with business development.

• Act as liaison for internal and external communications with assigned accounts.

• Provide regular status reports and manage task lists on assigned accounts progress for all project areas.

• Participate in cross functional groups to establish marketing campaigns, product direction and productive solutions.

• Perform other duties as assigned.

Knowledge, Skills, & Abilities:

• Excellent organizational and time-management skills, with attention to detail and follow-through in a fast-paced work environment

• Exceptional communication skills and the ability to interface with all levels of management.

• Strong written, verbal, analytical and interpersonal skills.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Ability to develop ongoing rapport with clients and consumers and obtain relevant information.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning and training others on new technology).

Minimum Qualifications:

• High School Diploma or GED.

• 2+ years of experience in operations management or a related role, with a track record of success in leading teams and driving operational efficiency.

• Strong leadership skills, including the ability to motivate, coach, and mentor employees.

• Excellent communication, problem-solving, and decision-making abilities.

• Able to work in a business office setting daily (Not remote).

Preferred Qualifications:

• Degree in Criminal Justice, or related field of study.

• 5+ years of Supervisory and Management experience

• Leadership responsibility over a mid-sized service organization in multiple locations both remote and onsite.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.

• Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $68,136.52 -$77,675.63
• Health Insurance

• 401(k)

• Disability

• Life Insurance

• Paid Time Off

• Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.