Client Manager

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

https://vimeo.com/391578629/5ba31cc5e9

This position is located onsite in Huntsville, TX.

Purpose:

The role of Client Manager (CM) is to develop a trusted advisor relationship with assigned client groups to establish themselves as the first point of contact post implementation for managing the day-to-day service and support needs for their assigned customer base and to improve customer loyalty, increase product utilization and upsell opportunities, and gather feedback and referrals for individual and territory portfolio expansion.

Essential Duties:

• Building & maintaining strong relationship with assigned client groups
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Proactively track and drive utilization of all installed products and services throughout their client base
• Coordinates effective communication / involvement of internal resources, including support, service, and management resources, in order to maximize account performance objectives and our client'sexperience.
• Helps to maintain a high level of client satisfaction as measured by periodic client surveys andfeedback.
• Understanding customer acumen, as well as the training and support needs for your assigned client base; providing personalized training where appropriate
• Perform basic Technical Support functions for our account contacts (password resets etc.)
• The Client Manager also works in tandem with their assigned Account Managers to:
  1. Communicate areas within an account and a territory where additional product offerings would improve the account's performance.
  2. Ensure client retention and contract renewals of assigned client base/territory.
  3. Coordinate with the assigned account manager to establish regularly scheduledmeetings.
• Performs other related duties assigned.

Knowledge, Skills, & Abilities:

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Knowledge of the telecommunications & technology industries
• Understanding of workflow processes and the company's products and services
• Strong data/information analysis and integration skills
• Advanced customer service skills
• Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts.
• Ability to develop ongoing rapport with clients and consumers and obtain relevant information.
• Ability to travel as needed.
• Proven ability to successfully draft and execute strategic account plans.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning and training others on new technology)

Minimum Qualifications:

• High School Diploma or GED
• 4+ years of experience of related experience

Preferred Qualifications:

• Bachelor's degree
• Relevant work experience in a technology industry (preferred)

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $48,732 - $55,544 /year
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.