Top Senior Operations Jobs in Richmond, VA

Leads regional operations and partner relationships across North and Latin America for a global travel and hospitality platform. Executes multi-market programs, improves operating processes, monitors performance, coordinates cross-functional teams, and provides leadership recommendations. Requires strong stakeholder management, analytics, and independent prioritization skills, with experience in regional operations, partnerships, business development, or strategy. The role is a remote, full-time U.S. contract position.

Owns the marketing operations strategy, systems architecture, data integrity, lead lifecycle, routing, attribution, reporting, governance, and marketing technology roadmap. Partners with sales and revenue operations, manages vendor decisions, ensures compliance, and leads the marketing operations team. The role requires strong HubSpot and Salesforce expertise, analytical judgment, cross-functional leadership, and the ability to align marketing and sales around reliable funnel definitions and performance metrics.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Build and manage revenue operations for SDR, Solutions Consulting, and Partnerships teams. Own reporting, dashboards, pipeline analysis, operating reviews, lead routing, deal registration, workflow design, and process improvements. Partner with GTM Systems and executive leaders on strategic projects and technology roadmap priorities. Use AI and automation to accelerate analysis, surface insights, and reduce manual work while independently prioritizing competing demands.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Leads CRM, marketing systems, automation, data quality, funnel analytics, lead routing, attribution, and audience development. Partners with marketing, sales, product, engineering, clinical, analytics, and payor teams to improve commercial workflows and application conversion. Manages a CRM Administrator, supports territory managers, uses AI to identify campaign opportunities, and provides reporting for payor negotiations. The role is fully remote with periodic in-person retreats.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Own and optimize Rain’s revenue and go-to-market systems, including HubSpot CRM. Design scalable processes, automate workflows, improve data quality, align cross-functional teams on KPIs and handoffs, and deliver insights that support revenue strategy. The role also drives systems adoption through documentation and training, evaluates productivity tools, and partners with senior leadership to improve funnel efficiency and operational excellence.

Own operational reporting, diagnostic analysis, capacity planning, platform administration, system changes, process improvement, and cross-functional program execution. Partner with Product, Engineering, workforce planning, vendors, training, and quality teams to improve operational performance. Lead accountability mechanisms, roadmap alignment, AI and automation initiatives, and scaled delivery while mentoring teammates and influencing without formal authority.

Leads strategic operations for Microsoft’s Core commercial organization, managing executive business rhythms, governance, operating cadence, and cross-organizational alignment. Partners with senior and regional leaders to translate strategy into measurable execution, surface risks and dependencies, improve decision-making, and ensure accountability. Establishes scalable processes, tools, and standards while driving continuous improvement and adoption of AI-enabled capabilities.

Own revenue operations for a core sales segment, including forecasting, pipeline reviews, QBRs, annual planning, capacity modeling, territory design, and quota setting. Partner with sales, finance, enablement, and other cross-functional teams to improve processes and adoption. Use AI tools and RevOps platforms to automate reporting, identify pipeline and forecast anomalies, address process gaps, and provide strategic recommendations to sales leadership.

Operations Manager serving as Chief of Staff to the VP and CTO of Cloud, Infrastructure, and AI Solutions. Responsibilities include executive support, operational execution, KPI reporting, headcount and budget forecasting, AI adoption tracking, leadership cadence coordination, cross-team initiative monitoring, and team performance and development. The role partners across the GS&A organization to align processes, priorities, reporting, and strategic execution.

Leads and develops the program management leadership team, establishes operational vision, strengthens systems and processes, and aligns operations with growth initiatives. The role is accountable for program excellence, team performance, organizational culture, client satisfaction, coordinator engagement, and scalable delivery. It requires strategic execution, multi-layer leadership, cross-functional collaboration, and monthly travel for retreats, summits, and industry events.

Leads revenue operations across sales, customer experience, marketing, finance, and product. Oversees forecasting, pipeline management, territories, quotas, reporting, dashboards, CRM administration, integrations, and data quality. Manages revenue operations analysts and improves customer lifecycle processes, retention, upsell, and cross-functional workflows. Uses Salesforce and related revenue systems to deliver actionable performance insights, support business reviews, and drive revenue growth.

Leads strategic Network Operations initiatives focused on standardization, governance, process improvement, operational readiness, and scalability. Develops executive communications, manages workplans, tracks risks and deliverables, facilitates cross-functional alignment, and supports technology and operating-model transitions. The role requires independent influence, analytical problem-solving, and executive communication. It is remote with occasional travel to Humana offices.

Supports DHA knowledge management, collaborative portals, SharePoint solutions, business process management, web content, and user training. Develops taxonomies, policies, workflows, PowerApps, and Power Automate solutions; manages permissions, repositories, content compliance, and sensitive information. Facilitates Communities of Practice and Integrated Product Teams, provides help-ticket support, conducts knowledge audits, and assists with portal and website administration.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.

Leads post-sales revenue operations across implementation, subscriptions, renewals, upsells, work orders, billing readiness, and customer lifecycle changes. Owns Salesforce requirements, workflow controls, automation, UAT, documentation governance, cross-functional project delivery, and team development. Partners with Customer Success, Finance, Product, Salesforce Development, Deal Desk, and field operations to improve data integrity, scalability, operational visibility, and execution.

Leads Waymark’s strategic planning, OKR management, executive operating rhythm, internal communications, and business process development. Partners with the CEO and executive team to translate strategy into goals, improve cross-functional coordination, manage decision-making systems, produce executive and board communications, and drive high-priority initiatives. The role requires strong analytical, communication, financial modeling, process design, and influence skills in a healthcare-focused, high-growth environment.

Partners with sales leadership to execute go-to-market strategy and improve revenue operations across the Americas. Owns forecasting, pipeline health, territory alignment, CRM governance, quarterly planning, dashboards, lead routing, and GTM workflows. Collaborates with Finance, Marketing, and other stakeholders to improve reporting, data hygiene, processes, documentation, and system rollouts. Provides analysis and operational insights in a fast-paced, scaling environment.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Manage the commercial operations function, including CRM health, sales compensation, deal desk, forecasting, pipeline analytics, pricing, and discount governance. Lead growth initiatives, GTM planning, operational improvements, and board and investor reporting. Build financial and operational models, define SaaS metrics, develop dashboards, and translate ambiguous business questions into implemented outcomes while managing a direct report.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Own GiveDirectly’s fundraising revenue operations, including CRM and pipeline systems, KPI frameworks, forecasting, reporting, operating cadences, revenue reconciliation, and capacity planning. Partner with Finance, Compliance, Grants, People, and Fundraising teams to scale systems and donor operations. Serve as a strategic chief-of-staff partner to the VP of Partnerships, lead organizational change and executive communications, and potentially build and manage a team of 3–5.

Manages business operations for a DSP team by improving processes, documenting workflows, developing analytics and reporting, coordinating business planning, and leading cross-functional initiatives. The role identifies inefficiencies, builds automation and AI-enabled workflows, translates data into actionable insights, supports leadership reviews, and drives scalable operating mechanisms across business, technical, analytics, sales, product, finance, and strategy teams.