Top Remote Operations Jobs in Santa Cruz, CA

Serve as primary client contact guiding founders through company dissolution. Document and optimize processes, coordinate with internal teams and external parties, gather client documentation, provide empathetic customer support, and maintain accurate records while using remote tools to deliver scalable shutdown services.

Lead scaling of Zip's Business Value function by building systems, tooling, and data infrastructure for ROI modeling, benchmarking, and reporting. Produce C-suite level business cases, create self-serve go-to-market tools, stand up intake/triage/reporting workflows, and advise GTM, Product, and Enterprise teams to operationalize value generation.

Review and resolve potentially fraudulent transactions, applications, and identity theft claims; monitor live transaction activity; communicate with cardholders; report trends to leadership; meet fraud KPIs and SLAs while minimizing disruption to genuine customers.

90-day paid training program introducing mortgage fundamentals, customer service, workflow and pipeline management, and hands-on use of Tinman. Associates receive mentorship, real-world process training, and may transition into junior operations or sales support roles after successful completion.

Manage complex multi-product RFPs and security questionnaires, review teammates' outputs, balance workload in SFDC, maintain the RFPIO answer library, collaborate cross-functionally, train junior analysts, and identify process improvements to scale proposal and security response operations.

Manage Field Service Managers and large technician/contractor teams across California to oversee installation, maintenance, inventory, fleet, budgets, KPIs, and customer satisfaction for tablet/telecom/video visitation services; hire, coach, and ensure safe, efficient regional operations with regular travel.

Lead execution of ACFE's global growth strategy across prioritized regions; hire and develop regional Heads of Operations; coordinate cross-functional international initiatives; build regional operating plans, budgets and go-to-market strategies; track KPIs and report performance; cultivate external partnerships; and communicate ACFE's global vision while supporting market expansion.

Support Compliance Operations & Risk by executing KYC/EDD, sanctions pre-screens and ongoing monitoring, performing routine control testing, maintaining case management and audit-ready documentation, producing compliance metrics and dashboards, preparing governance materials, coordinating cross-functionally, and identifying efficiency and tooling improvements for LNG & LPG counterparty and supplier compliance.

Support commercial and client operations by administering public agency contracts, tracking deliverables and compliance, assisting invoicing and onboarding, researching grants/RFPs, preparing proposals, maintaining proposal content, and supporting business development and marketing tasks including CRM data entry and collateral updates.

Support sales and delivery by drafting and managing client-facing scope documents (proposals, SOWs), updating Salesforce records, tracking versions, identifying risks, escalating issues, and coordinating cross-functional stakeholders to meet deadlines and maintain quality.

Investigate card, ACH, and mobile deposit disputes per Reg E, Mastercard and NACHA rules; manage chargeback lifecycle; detect and mitigate fraud through transaction analysis; document audit-ready investigative summaries; and work with AI and other technologies to improve processes within a collaborative operations team.

Manage course planning, faculty forecasting, student scheduling, registration, and academic records for assigned graduate programs. Process academic exceptions, appeals, withdrawals, and end-of-session academic standing actions. Serve as liaison between departments, support program implementation and launches, and coordinate enrollment and operational workflows using institutional systems.

Support day-to-day operations for a mission-driven organization by maintaining documentation, coordinating schedules and communications, following SOPs, tracking program and clinical activities, assisting special projects and workforce tasks, and identifying process improvements while working remotely and collaboratively.

Administer and optimize Salesforce CRM and marketing automation, manage core IT systems (Google Workspace, AI platforms), ensure Salesforce data quality, support business development and contracts workflows, collaborate with Talent, and build leadership KPI reports to drive operational decisions.

Lead enterprise field operations and transformation to drive profitable growth, standardization, and continuous improvement across service lines. Own P&L performance, workforce and capacity planning, scheduling and routing optimization, KPI governance, and large-scale change initiatives. Partner cross-functionally to deploy SOPs, technical standards, and operational analytics while ensuring safety, compliance, and excellent customer experience.

Lead RevOps analytics and GTM engineering to scale revenue processes. Build analytics infrastructure, evaluate AI-first tech, automate lead-to-cash workflows using AI-assisted development, integrate systems, and deliver data-driven strategic insights across Sales, Marketing, and Post-Sales.

The role involves implementing and improving the software development lifecycle (SDLC) using Jira and Confluence, configuring workflows, automating processes, and ensuring tool adherence across teams. Responsibilities include managing reporting, partnerships with engineering teams, and enabling effective product operations.

Lead Revenue Operations for a high-growth B2B SaaS go-to-market organization: own forecasting, pipeline management, revenue analytics, process design, systems and data governance, automation/AI initiatives, and a team of analysts to drive scalable revenue performance and executive reporting.

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

Own and build Matia's revenue operations and GTM engineering: manage GTM tech stack, pipeline reporting, lead routing, territory and quota planning; create automations, integrations, and AI agents to scale outbound, enrichment, and personalization; partner with sales and marketing to enable GTM programs and surface funnel insights.

The role involves scaling go-to-market operations by building tools, automations, and dashboards for sales and product teams, collaborating across functions to enhance revenue generation, and overseeing analytics and reporting to drive growth.

Lead intake, scoping, and delivery of RevOps and Salesforce initiatives. Translate business needs into technical requirements, manage mid-sized projects end-to-end, ensure data integrity across systems, identify process improvements, prioritize requests, and act as primary stakeholder contact to drive scalable, maintainable revenue operations solutions.

Lead revenue operations analytics, forecasting, and scalable programs. Build dashboards, KPI frameworks, and forecasting models; partner with Revenue, Finance, and Operations to improve accuracy, drive planning, and deliver cross-functional process and systems improvements for executive stakeholders.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.

The VP of Technology Operations oversees operational discipline, quality culture, incident management, and technology planning across engineering to ensure process continuity and performance.