Top Remote Customer Success Jobs in Rochester, NY

The Principal Customer Success Manager drives engagement and retention for clients, developing success plans, fostering relationships, and collaborating across departments to enhance client experiences with Blackbaud's products.

As Customer Success Manager, you will manage customer relationships, ensure they achieve their goals with ReflexAI, and collaborate with cross-functional teams.

As a Strategic Customer Success Manager, you'll enhance the success of Fortune 50-100 customers by managing relationships, driving adoption, and ensuring renewals while achieving high retention rates.

The Client Success Coordinator manages client accounts, ensuring seamless experiences from onboarding to delivery, while collaborating with internal teams to optimize program success.

Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.

The Quality Assurance Manager will monitor, evaluate, and enhance client communication quality, analyze customer complaints, conduct mystery shopper checks, and provide feedback to improve team performance.

As a Customer Success Manager, you'll advise enterprise clients, manage a $5M+ portfolio, and drive client growth through strategic planning and stakeholder engagement.

The Customer Success Director leads customer engagement, drives strategy for performance and ROI, and ensures achievement of renewal targets while managing complex enterprise accounts.

Lead and manage a Customer Success team, coach CSMs, oversee renewals and expansions, manage escalations, and ensure process adoption.

The Customer Success Manager will oversee customer onboarding, engagement, and retention for EasyLlama's Mid Market clients, leveraging data insights and collaboration with cross-functional teams to enhance customer satisfaction.

As a Customer Success Engineer, you'll provide expert support to customers, assist with product implementation, and optimize customer experience.

The Customer Success Director manages customer relationships, drives adoption of Fairmarkit solutions, and achieves renewal and growth targets for their accounts, requiring strong customer management and business skills.

Lead and grow the Customer Success team for mid-market clients, ensuring outstanding experiences and outcomes. Develop strategies, manage relationships, and oversee operations to support client engagement and retention.

As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.

Lead and manage the Customer Success team, ensuring high customer retention and satisfaction while driving team performance and collaboration across departments.

Manage key client accounts and nurture leads while selling and renewing high-ticket service packages. Ensure client satisfaction through clear communication and trust-based relationships.

As a Customer Success Manager, you will liaise with partners and the engineering team, overseeing integrations, ensuring value from the protocol, and improving the developer experience through feedback and documentation.

Lead global customer support and success initiatives, executing strategies for retention and loyalty while managing over 100 team members and optimizing customer experience across products.

As a Customer Success Manager, you'll oversee enterprise client portfolios, foster relationships, drive renewals, optimize customer journeys, and collaborate with various teams to enhance customer experiences.

Drive customer adoption and satisfaction for LiveKit's platform, acting as a trusted partner to clients while collaborating with Account Executives to surface upsell opportunities.

The role involves managing strategic enterprise relationships, engaging with executive stakeholders, ensuring operational alignment, and driving value realization across multi-location pet care businesses.

The Customer Success Manager will oversee customer engagement and retention, acting as a trusted advisor, promoting Guidewire solutions, and driving the growth of customer relationships in the P&C insurance sector.

The Customer Success Manager will lead customer relationships, focusing on product adoption and retention while collaborating with teams to enhance user experience and drive value.

The Senior Customer Success Manager will drive strategic success across enterprise accounts, ensuring onboarding, adoption, and expansion while developing customer relationships and providing product feedback.

The Associate Director, Client Success will manage public sector clients, ensuring client satisfaction, retention, and strategic growth while collaborating across teams.