Top Remote Tech Support Jobs

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Provides Tier 1 technical support for Google Workspace for Education and related technologies through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer guidance, administrator training, documentation, SLA adherence, and collaboration across teams. The role also requires maintaining certifications, developing technical expertise, monitoring support channels, and contributing to productivity and customer satisfaction goals.

Provides Tier 1 technical support for Google Workspace for Education and related education technologies. Responsibilities include troubleshooting, ticket triage, SLA adherence, customer communication, escalation, administrator training, documentation, and support-process improvement. The role also requires maintaining certifications, monitoring support channels, collaborating across teams, and using AI tools to improve efficiency.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include ticket triage, troubleshooting, customer communication, escalation, administrator training, documentation, and maintaining knowledge resources. The role also supports certifications, AI-enabled workflows, cross-functional initiatives, and customer satisfaction goals while assisting K-12 and higher education organizations.

Provides Tier 1 technical support for Google Workspace for Education and related SaaS tools through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer training, documentation, certification maintenance, and collaboration with internal teams. Supports school IT administrators, meets service-level targets, maintains knowledge articles, and uses AI tools to improve efficiency. Requires a bachelor's degree with technology administration exposure or four-plus years of technology administration experience.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting customer issues, managing tickets and SLAs, escalating complex problems, training school IT administrators, creating documentation, and maintaining certifications. The role also supports customer satisfaction, team productivity, cross-functional initiatives, and ongoing technology learning.

Provides Tier 1 technical support for Google Workspace for Education and related technologies. Responsibilities include ticket triage, troubleshooting, customer guidance, escalations, documentation, administrator training, SLA adherence, and collaboration with internal teams. The role supports school districts through email, phone, and Google Meet while maintaining relevant Google and AI certifications and developing expertise in education technology tools.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base development. The role also requires maintaining certifications, supporting team initiatives, monitoring customer issues, and staying current with education technology and AI tools.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Provides advanced technical support for the Dragos cybersecurity platform, troubleshooting escalated issues across Linux, Kubernetes, hardware, cloud infrastructure, APIs, networking, and hybrid environments. Reproduces issues in lab environments, analyzes logs, documents solutions, escalates unresolved problems, and collaborates with engineering and internal teams. Maintains customer communication, contributes to knowledge bases and process improvements, and participates in escalation and weekend on-call rotations.

Provides technical support for key customer accounts by analyzing equipment and process issues, coordinating root-cause resolution, supporting beta evaluations and installations, training customers, issuing technical updates, and driving engineering improvements. The role involves troubleshooting multidisciplinary problems, tracking escalations, maintaining customer-specific technical information, reporting progress to management, and ensuring adherence to quality and business processes.

Assist technical support and engineering teams with investigating customer-reported software issues, reproducing bugs, documenting troubleshooting steps, updating tickets, testing platform workflows, and drafting customer communications. Learn web applications, APIs, browser developer tools, and SaaS operations while following security, privacy, escalation, and access-control procedures. Collaborate remotely with Customer Success and Engineering teams and contribute to troubleshooting guides and technical documentation.

Provides technical support through email and chat for VPS and trading-platform customers. Responsibilities include VPS setup and management, Windows Server administration, troubleshooting, customer relationship management, secure handling of customer data, KPI achievement, researching solutions, and collaboration with developers and cross-functional teams.

Provides multi-channel technical support for transportation management software, troubleshooting complex hardware and software issues across multiple operating systems and server environments. Performs root cause analysis, documents and escalates defects, collaborates with engineering, QA, and product teams, and creates technical documentation. Requires proficiency with SQL, XML, HTML, and scripting, with preferred experience in APIs, programming languages, CRM tools, Jira, mobile logs, and transportation or logistics systems.

Provides technical implementation and escalated support for dental practices using Archy. Prepares workstations, imaging systems, sensors, phones, hardware, backups, and data mappings for launch; supports go-live activities; troubleshoots imaging and hardware remotely; coordinates vendors and internal teams; documents solutions; improves training resources; and advocates for customer needs.

Provides Tier 3 technical support for HP PageWide Industrial technologies, resolving complex hardware, software, and systems issues. The role leads escalations, designs customized support solutions, works directly with enterprise customers, collaborates with engineering and account teams, and contributes to technical and operational improvement projects. Responsibilities include troubleshooting, preventive maintenance, commissioning, process improvement, KPI-driven problem solving, customer relationship management, and technical leadership.

Provides remote phone support for Rinnai products, including service, installation, troubleshooting, repair, rework, maintenance, and failure analysis. Documents work orders, quality reports, returns, and corrective actions while collaborating with Sales, Marketing, Engineering, and field service teams. Requires appliance repair experience and knowledge of plumbing, hydronic, boiler, or electrical systems. The role may require occasional evening, weekend, or on-call coverage and onsite training in Georgia.

Provides Tier 1 and Tier 2 technical support for a clinical research platform. Responsibilities include ticket triage, SLA monitoring, data and interface investigation, SQL-based root cause analysis, Zendesk configuration, support tooling and automation, knowledge-base maintenance, KPI reporting, and cross-functional collaboration with Engineering, Product, Informatics, and Technical Services.

Own complex technical support cases for U.S. Government customers using MarkLogic and Semaphore data platforms. Diagnose database, distributed-system, data-flow, Linux, networking, cloud, security, performance, and operational issues. Coordinate high-severity incidents, communicate with customers and internal teams, escalate defects, improve support processes, mentor teammates, and provide scheduled after-hours coverage in restricted government environments.

Provides remote Tier 1 help desk support for FDA application users. Handles customer calls, emails, and tickets; uses ServiceNow and knowledgebase tools to document, resolve, and improve support solutions. Requires clear communication, multitasking, problem-solving, organizational skills, and independent and collaborative work. The role requires U.S. citizenship, a federal Public Trust background investigation, and at least two years of contact center customer service or help desk experience.

Provides Tier 1 technical support to customers through phone, chat, and email. Troubleshoots product and platform issues, researches solutions, documents interactions in Salesforce, manages follow-up cases, and escalates issues when appropriate. The role requires clear communication, empathy, critical thinking, multitasking, accurate documentation, and the ability to handle high-volume customer interactions involving Windows, Mac, Chromebook, iPad, and tablet devices.