Top Remote Tech Support Jobs

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, and veterinary information systems. Troubleshoots configuration, integration, product performance, applications, hardware, software, and network issues for customers, field representatives, distributors, and veterinary practices. Documents support cases, manages returns and replacement orders, develops fault-isolation processes, delivers training, handles escalations, and collaborates with product, engineering, quality, repair, sales, and customer service teams.

Leads a technical support team serving active customer sites, managing daily operations, SLAs, incident escalations, customer communications, staffing coverage, coaching, and continuous improvement. Acts as Duty Manager for high-priority incidents and coordinates with Engineering, QA, Sales, Commissioning, and Customer Operations. Oversees change management, CRM implementation, post-incident reviews, root cause analysis, KPI tracking, process improvements, and proactive service initiatives. The role requires technical knowledge across Linux, Windows, PLCs, networking, and automation tools.

Provides remote L2/L3 technical support for field checkout and critical infrastructure environments. Responsibilities include diagnosing complex issues across networks, operating systems, applications, and infrastructure; performing root cause analysis; managing incidents; analyzing logs and network traffic; querying databases; scripting automation; maintaining technical documentation; and collaborating with field and cross-functional teams to improve service reliability.

Provides customer support and technical issue resolution through phone, email, and SMS. Configures customer equipment and software, troubleshoots internet connectivity, email, and web hosting issues, resolves internal technical tickets, collaborates on escalations, and delivers positive customer experiences. The role is remote and requires reliable home internet, strong communication, problem-solving ability, accurate data entry, and Spanish bilingual skills preferred.

Provides bilingual English and French technical support for Geotab customers, partners, sales representatives, and internal teams. Troubleshoots hardware, software, connectivity, database, device, network, and platform issues across multiple channels. Manages cases through resolution, documents solutions, coordinates device returns, escalates critical concerns, and supports 24/7 operations through rotating shifts. Requires strong customer service, analytical, communication, organizational, and technical skills, including Excel, programming, and data warehouse knowledge.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides white-glove technical support to executives and VIP users across endpoints, Microsoft 365, collaboration platforms, identity systems, and conference-room AV. Manages device provisioning, access, security compliance, incidents, assets, and escalations while supporting the New Jersey office. Builds trusted executive relationships, delivers onsite and remote assistance, supports high-visibility events, and improves support processes, documentation, and tooling. Requires occasional after-hours availability and support during executive travel.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

Provides second-level technical support for PACS, RIS, and healthcare IT systems. Troubleshoots escalated issues, manages support queues, performs system updates, supports cloud integrations, documents resolutions, and coordinates with technical teams. The role also delivers customer training, conducts technical evaluations, supports healthcare compliance, performs root cause analysis, and maintains customer relationships. Healthcare IT or radiology experience, strong Windows and Linux administration, MSSQL, networking, and healthcare interoperability knowledge are required.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Troubleshoot and resolve hardware, software, networking, infrastructure, and system integration issues across deployed cloud and edge environments. Configure and maintain servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. Monitor performance, support incident response, validate hardware and software, develop diagnostic automation, and document resolutions while partnering with Engineering, QA, Product, and field teams.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Provides Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoots hardware, software, wireless communications, account management, billing, upgrades, orders, and related customer issues. Documents interactions, resolves open issues, follows up on commitments, educates customers, escalates complex problems, and advocates for customer needs. Participates in training and short- and long-term projects while maintaining quality and customer satisfaction.

Provides advanced technical and customer support for Edmentum products through multiple communication channels. Resolves escalated issues, manages strategic customer relationships, documents resolutions, coordinates with internal teams, and meets service metrics. Acts as a subject matter expert for Tier I support by coaching staff, analyzing customer trends, reporting feedback, and improving troubleshooting processes and customer experience.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

Provides empathetic phone-based technical support to RV owners, troubleshooting electrical, mechanical, plumbing, appliance, chassis, drivetrain, and other operational issues. Manages inbound and outbound calls, documents interactions and resolutions, explains coverage, and coordinates with service facilities and internal departments. Requires deep knowledge of RV systems, brands, models, construction, maintenance, and roadside assistance.

Provides senior functional and technical support for Epicor ERP and Kinetic environments, including configuration, customization, upgrades, implementations, integrations, reporting, database administration, performance tuning, and manufacturing process optimization. Develops Epicor BPMs, BAQs, dashboards, reports, and APIs while supporting MRP, inventory, purchasing, fulfillment, MES, and shop-floor operations. Leads enhancement projects, coordinates technical and functional teams, manages stakeholders and vendors, and delivers training and documentation.

Provide first-line customer and technical support for MDCalc products. Manage support tickets from intake through resolution, troubleshoot light technical issues, escalate complex problems to engineering, and follow up with users. Identify recurring issues, maintain documentation and knowledge-base content, improve support processes, monitor support metrics, and communicate product risks and updates to internal teams.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.