Top Remote Tech Support Jobs

Provides advanced technical support for SaaS customers, investigating complex issues, troubleshooting integrations and APIs, managing escalations, and delivering consultative guidance. The role partners with Engineering and internal technical teams, supports Premium customers, mentors teammates, improves processes, creates help content, and manages multiple queues while meeting customer and team KPIs.

Provide technical support for GovCloud customers integrating, deploying, and maintaining CrowdStrike services. Own troubleshooting from issue intake through resolution or escalation, identify root causes, document bugs, manage escalations, and create knowledge-base documentation. The role requires troubleshooting Windows, Unix, networks, containers, cloud platforms, infrastructure tools, and REST APIs, while delivering strong customer communication and process improvements in a fast-paced technical environment.

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provides first-line technical support to Ferguson associates through phone, chat, and self-service channels. Responsibilities include troubleshooting end-user issues, documenting incidents in ticketing systems, using knowledge bases, resolving requests, escalating complex problems, and maintaining strong customer and IT department relationships. The role requires effective communication, critical thinking, multitasking, and familiarity with applications, systems, and support processes.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Provides technical and commercial support for refractory products, including customer assistance, quotations, product selection, lining design, installation methods, complaint investigation, failure analysis, training, product marketing, market analysis, and sales support. Collaborates with engineering and research teams on customer solutions and new product development, supports product portfolio and pricing decisions, and coordinates cross-functional projects. Requires approximately 30–35% domestic travel with occasional international travel.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Provide Tier 1 technical support for PreVeil’s encrypted email and file-sharing platform. Responsibilities include managing customer tickets, resolving account setup and configuration issues, conducting onboarding and training sessions, documenting troubleshooting steps, escalating complex issues, and updating knowledge-base articles. The role requires strong communication, customer service, organization, and familiarity with Windows, macOS, email clients, Zoom, and support ticketing systems.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Provides in-person technical support to staff by resolving hardware, software, network, VPN, and user access issues. Installs, configures, repairs, and maintains computers, peripherals, operating systems, and applications. Sets up workstations, manages hardware inventory, documents tickets, performs basic Active Directory and Microsoft 365 administration, and escalates complex issues. The role requires strong communication, organization, prioritization, and the ability to lift up to 30 pounds.

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.

Provides help desk and technical support for Microsoft 365 and SharePoint Online users. Monitors platform health, troubleshoots user and service issues, documents incidents and resolutions, handles access and basic configuration tasks, escalates complex problems, and communicates status to technical and non-technical stakeholders. Requires support for federal government programs and eligibility for IRS staff-like access and Moderate Risk background screening.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Investigate, triage, and resolve technical customer issues involving payment APIs, banking networks, ledgers, reconciliation, fiat and stablecoin settlement, and onboarding. Participate in incident response, collaborate with Engineering and Product on root-cause analysis, improve support processes, analyze trends, and use AI tools to accelerate investigations and develop repeatable workflows. The role requires production troubleshooting, strong written communication, and familiarity with APIs, integration protocols, payments, SQL, observability, and support tools.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Provides first-line technical support for EBSCO software and solutions through phone and email. Diagnoses issues, identifies root causes, troubleshoots product problems, explains features and configurations, supports upgrades, researches solutions, and communicates action plans. Collaborates with internal teams to prioritize and resolve customer issues while maintaining strong customer satisfaction.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide advanced technical support for WordPress hosting customers through live chat and email. Troubleshoot WordPress performance, caching, slow queries, security issues, and platform problems using tools such as Grafana. Investigate threats, analyze logs and performance trends, recommend optimizations, escalate issues, collaborate cross-functionally, and share technical knowledge. The role supports enterprise clients, agencies, developers, and infrastructure-aware customers while maintaining a high-quality customer experience.

Provides Tier 1 technical support to Action1 customers by troubleshooting software, patch installation, deployment, and configuration issues across Windows, macOS, and Linux. Responsibilities include resolving inquiries, reproducing and escalating defects, collaborating with engineering and product teams, maintaining knowledge-base documentation, incorporating customer feedback, and improving support processes.

Own the technical support function for client integrations, including triage, issue resolution, escalation, client communication, incident support, status updates, monitoring awareness, and documentation. Investigate issues using SQL, logs, APIs, dashboards, and alerting tools. Maintain Jira tickets, Confluence documentation, runbooks, FAQs, and integration guides while serving as the bridge between clients, vendors, QA, engineering, and product.