Top Remote Tech Support Jobs

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides technical support for commercial and residential flooring projects. Inspects job sites, troubleshoots installation and performance issues, recommends corrective actions, prepares reports, supports sales and training activities, supervises test installations, and assists with product development. Requires extensive flooring installation expertise, strong communication and presentation skills, frequent travel, customer coordination, and the ability to perform physically demanding work.

Provides technical expertise, training, inspections, and problem-solving for commercial and residential flooring cleaning and maintenance. Supports sales representatives, customers, installers, and facility-management professionals; conducts cleaning trials and studies; evaluates chemicals and equipment; develops technical materials; attends trade shows; and prepares inspection and product reports. The role requires extensive travel to job sites, physical cleaning work, equipment handling, and the ability to lift up to 100 pounds.

Provides technical support for transportation management software, hardware, and integrated systems. Responsibilities include troubleshooting complex issues, analyzing logs and database queries, conducting root-cause analysis, supporting customers across multiple channels, documenting bugs, collaborating with engineering and QA teams, meeting service-level goals, and recommending improvements. The role is remote in the U.S. and requires less than 5% travel.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Provide first-line technical support for ServiceTitan software through phone, chat, email, and screen sharing. Diagnose and resolve customer issues, develop effective workflows, prevent escalations, and translate complex technical problems into practical solutions. The role requires mastering complex software, collaborating with teammates, prioritizing cases, and maintaining a customer-focused approach. Familiarity with SIP, RTP, call flow analysis, SMS routing, SMPP, delivery receipts, carrier filtering, and brand registration is preferred.

Provides advanced technical support for robotic systems during commissioning and 24/7 customer operations. Diagnoses hardware, software, controls, Linux, network, and automation failures; analyzes logs and telemetry; develops integrations and support workflows; leads major incidents; coordinates engineering, field service, and customer teams; manages cases and corrective actions; validates AI-assisted diagnostics; and mentors engineers while improving system reliability and recovery times.

Owns enterprise customer technical escalations from triage through resolution, debugging integrations, agent behavior, data pipelines, and platform issues. Partners with engineering, customer success, and solutions teams; communicates during high-stakes incidents; develops support processes, tooling, SLAs, runbooks, reporting, and AI-assisted workflows. The role also contributes scripts and fixes, feeds recurring issues into product direction, and helps scale and lead the future support organization.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, information systems, and integration issues. Troubleshoots customer problems, documents calls, manages product returns and replacement orders, develops fault-isolation procedures, and trains customers and internal teams. Supports veterinary practices, laboratories, and academic settings while coordinating with engineering, quality, repair, product management, sales, and customer service teams. Some travel and occasional physical activity are required.

Owns daily billing operations and technical support for energy-sector clients. Responsibilities include resolving billing exceptions and API issues, monitoring production workflows, coordinating with DevOps, managing reports and rate updates, planning testing and UAT, leading client calls, handling escalations, capturing product requests, and delivering post-go-live Professional Services projects. The role requires utility billing knowledge, SQL, REST API troubleshooting, project management, strong communication, early-morning workflow checks, and rotating weekend on-call coverage.

Investigate customer issues involving emails, documents, data, accounts, integrations, and web applications. Configure customer accounts, support onboarding and enterprise integrations, troubleshoot logs and data, escalate well-scoped engineering tickets, and create automation, runbooks, and self-service tools. The role requires technical customer support, SQL and programming knowledge, email delivery expertise, careful data handling, and clear communication with technical and nontechnical stakeholders.

Provides empathetic phone-based technical support to RV owners, troubleshooting electrical, mechanical, plumbing, appliance, chassis, drivetrain, and other operational issues. Manages inbound and outbound calls, documents interactions and resolutions, explains coverage, and coordinates with service facilities and internal departments. Requires deep knowledge of RV systems, brands, models, construction, maintenance, and roadside assistance.

Provide outsourced IT support for small businesses and nonprofits, including end-user troubleshooting, computer setup, Microsoft 365 and Google Workspace administration, Windows Server maintenance, networking, cybersecurity, malware remediation, and onsite technical assistance. The role also requires documenting solutions, managing service tickets, prioritizing support requests, communicating with clients, assisting with network cabling, and collaborating with vendors and internal team members.

Manage technical support escalations for high-value customer accounts, serving as the customer advocate during critical disruptions and complex migrations or upgrades. Coordinate cross-functional teams, develop mitigation and improvement plans, monitor customer health, report risks to management, and support customer satisfaction, renewals, and retention. The role requires strong technical customer-facing experience in information security or technology, leadership, communication, and the ability to manage multiple programs and escalations.

Provides remote Tier 1 help desk support for FDA application users. Handles customer calls, emails, and tickets; uses ServiceNow and knowledgebase tools to document, resolve, and improve support solutions. Requires clear communication, multitasking, problem-solving, organizational skills, and independent and collaborative work. The role requires U.S. citizenship, a federal Public Trust background investigation, and at least two years of contact center customer service or help desk experience.

Provides hardware depot IT support by processing trouble tickets, imaging and encrypting devices, testing equipment, shipping and receiving IT assets, repairing laptops, and maintaining an organized warehouse. Requires basic troubleshooting and repair skills, careful adherence to procedures, physical ability to handle equipment, and flexibility for later shifts. The role also requires passing an SSA Suitability Check and obtaining Public Trust clearance.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Provides remote technical support for Clarity Human Services customers by resolving tickets, troubleshooting software and reporting issues, escalating bugs through Jira, supporting HUD and Federal Partner reporting, documenting solutions, testing releases, and gathering customer feedback. The role requires clear communication, careful issue diagnosis, organization, collaboration, and ongoing learning about product updates and HMIS standards.

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Investigate and resolve complex SaaS platform, integration, API, webhook, and configuration issues for enterprise customers. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; produce actionable engineering escalations; support customers during high-pressure situations; and document resolution patterns in the knowledge base.

Investigate and resolve complex platform, API, webhook, configuration, and integration issues for enterprise merchants. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; create actionable engineering escalations; support customers and internal teams during disruptions; and document resolution patterns in the knowledge base. The role also provides overflow delivery support and requires clear communication, sound escalation judgment, and ownership in a 24/7 SaaS environment.

Provides technical support to Control4 customers and integrators, including installation guidance, configuration, troubleshooting, returns, and Tier-1 support across smart-home, AV, networking, surveillance, and automation technologies. Creates technical documentation, participates in product beta testing, and contributes to team training. The role requires at least two years of Control4 installation or programming experience, strong troubleshooting abilities, customer-focused communication, and broad knowledge of connected technology systems.