Top Remote Senior Technical Support Engineer Jobs
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The Senior Technical Support Engineer at Wasabi will provide technical leadership in solving complex issues related to cloud storage and networking infrastructure. They will support enterprise customers in integrating their applications with Wasabi Cloud Storage and collaborate with the support team to enhance Wasabi's service. The ideal candidate must have hands-on experience with AWS S3 and be AWS Solution Architect Associate certified. They should also have at least 8 years of relevant work experience and 4 years of experience in technical support or network operations.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers through critical technical issues to ensure timely resolutions. They provide excellent customer support through various channels and collaborate with other teams to resolve complex issues. The role also involves identifying areas for process and product improvements. This position requires 4+ years of customer-facing technical support experience and strong troubleshooting skills.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues to ensure timely and effective case resolution. They provide technical support experiences using various communication channels and diagnostic tools to troubleshoot issues with the ServiceNow software and platform. The role also involves coordinating with other teams for complex cases and providing input for process and product improvements.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, and providing amazing customer support experiences. They must have a deep understanding of the ServiceNow platform and employ various diagnostic tools to isolate and resolve issues. This role also involves collaborating with other teams for complex cases and providing input for process and product improvements.
Seeking a talented Senior Technical Support Engineer to provide solutions-based support to important customers. Responsibilities include deployment, troubleshooting, and support for the ThreatConnect product and related technologies. Must excel in a fast-paced environment and possess strong communication and problem-solving skills.
As a Senior Technical Support Engineer, you will provide customer support for Apollo's developer products and become knowledgeable in Apollo OSS and SaaS products. You will respond to and resolve customer support tickets, prioritize and escalate issues, collaborate with engineering and product teams, and develop technical support documentation.
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As a Senior Technical Support Engineer at HDVI, you will play a crucial role in solving production-related issues and ensuring high product service and satisfaction levels. Responsibilities include triaging support requests, responding to technical tickets, identifying root causes, and collaborating with various teams to resolve customer issues efficiently.
The Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to Performance and instance availability. This role requires strong technical skills in Java, scripting languages, relational databases, Unix/Linux, web applications stack, and performance tuning. It also involves working with high-value customers and developers, providing quality customer service, and being able to work outside normal business hours.
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The Staff Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, providing amazing customer support experiences, and mentoring junior team members. They are expected to have 6+ years of experience and possess technical skills in ServiceNow platform.
The Senior Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging issues related to performance and instance availability for the ServiceNow Technical Support team. The role involves mentoring junior team members, diagnosing performance degradation, and working with high-value customers. Strong technical and interpersonal skills are essential for this customer-facing position.
The Support Engineer II at iHerb provides Tier I engineering support to internal teams, develops automation solutions, leads incident response, and manages monitoring systems. They must have proficiency in scripting languages, troubleshooting, cloud infrastructure management, and network protocols.
As a Production Support Engineer at Quantum Metric, you will provide world-class support to customers, respond to inquiries, and collaborate with teams to diagnose and prioritize issues. This role offers opportunities to learn new technologies, be mentored by experienced leaders, and gain real-world experience in Digital Intelligence. Ideal for support engineers aiming to grow their skills and progress into senior roles in Product Support or Customer Success.
Join Accompany Health as an IT Support Engineer to provide support for end users in a corporate environment, manage hardware and software, and contribute to building a great engineering culture in the healthcare industry.
Senior Support Engineer role at Railroad19, Inc. involving troubleshooting, code deployment, bug fixes, and process improvements with Java, AWS, and SQL/Postgres technologies. Fully remote position within the US, offering competitive compensation and benefits.
Lead the Technical Support Engineering team to provide world-class support to mid-market and enterprise customers in a high-growth environment. Collaborate with cross-functional teams and drive customer satisfaction through resolving technical issues and challenges.
Technical Support Engineer at Nozomi Networks responsible for resolving technical issues, providing customer support, and maintaining product knowledge. Requires strong communication and troubleshooting skills, knowledge of Unix Systems, networking, and security protocols.
Providing technical support for Elastic's search, observability, and security solutions, maintaining customer relationships, continuous process improvement, and collaboration with multi-cultural teams.
Mitek is seeking a Sr. Technical Support Engineer to provide consultative support for strategic accounts, resolve technical issues, and interface with customers. Responsibilities include leading client support, building rapport with customers, monitoring support metrics, and serving as a subject matter expert for Mitek's products.
As an Enterprise Support Engineer (ESE), you will work directly with our largest and most strategic enterprise customers to anticipate, identify and address their technical concerns.
The Staff Technical Support Engineer at ServiceNow is responsible for providing excellent customer support experiences, resolving technical cases, mentoring junior team members, and providing input for process and product improvements. The role requires strong customer-facing technical support expertise and the ability to troubleshoot and resolve issues effectively.
Join Keeper as a Systems Support Engineer to provide technical support for clients, resolve technical issues, communicate with customers in French and English, and work in a fast-paced environment. Requires expertise in IT management, system administration, Mac OSX, Windows, Linux, SSO, Active Directory, Firewalls, DNS, LDAP, Linux Shell, PowerShell, and cloud environments.
The Sr Tech Support Engineer will provide 2nd line support for United Cloud Account Security, diagnose and advise customers on third-party integration, implement solutions involving web service calls and configuration scripting, and proactively identify opportunities for system improvements.
Vendr is seeking a Senior Technical Support Engineer to lead mentorship, handle complex technical issues, engage with customers, provide expert-level support, and stay updated on SaaS offerings. Join a dynamic technical support team in revolutionizing how companies buy SaaS.
Tier-3 Senior Support Engineer role at Guideline, responsible for escalation support, technical issue resolution, and developing solutions. Requires 5+ years of experience in technical support or development, Bachelor's in Computer Science, and strong troubleshooting skills in various technical areas.
Cribl is seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. The ideal candidate has strong technical chops, a desire to help customers, and a natural affinity for collaboration.
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