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Top Remote Senior Technical Support Engineer Jobs

87+ Job Results
Yesterday
San Diego, CA, USA
Remote
Hybrid
23,000 Employees
89K-151K Annually
3-5 Years of Experience
23,000 Employees
89K-151K Annually
3-5 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Senior Technical Support Engineer, you will resolve technical issues for customers, guiding them during critical situations and ensuring effective case resolutions using various communication platforms. Success in this role requires a commitment to customer satisfaction and a strong understanding of the ServiceNow platform, database administration, and basic Java/JavaScript code interpretation.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
13 Days Ago
Orlando, FL, USA
Remote
Hybrid
23,000 Employees
5-7 Years of Experience
23,000 Employees
5-7 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues to ensure timely and effective case resolution. They provide technical support through various technologies including web, chat, email, and telephone. The role also involves diagnosing and resolving technical issues, coordinating with other teams for complex cases, and providing input for process and product improvements.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
10 Days Ago
Orlando, FL, USA
Remote
Hybrid
23,000 Employees
3-5 Years of Experience
23,000 Employees
3-5 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Technical Support Engineer role at ServiceNow involves guiding customers during critical issues, resolving technical cases, providing exceptional customer support, and collaborating with teams to find solutions. The successful candidate will need strong technical skills in Java and JavaScript, along with a commitment to quality and customer service.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
13 Days Ago
Boston, MA, USA
Remote
320 Employees
7+ Years of Experience
320 Employees
7+ Years of Experience
Cloud • Information Technology
Senior Technical Support Engineer at Wasabi, providing technical leadership in solving complex issues related to cloud storage and networking infrastructure. Must have hands-on experience with AWS S3 Cloud Storage and be AWS Solution Architect Associate Certified. Responsible for integrating enterprise applications with Wasabi Cloud Storage and collaborating with support team members.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+25 More
3 Days Ago
Atlanta, GA, USA
Remote
165 Employees
88K-110K Annually
5-7 Years of Experience
165 Employees
88K-110K Annually
5-7 Years of Experience
Software
Seeking a talented Senior Technical Support Engineer to support US Federal and Government customers. Responsibilities include providing exceptional technical support, debugging, triaging customer issues, and collaborating with various teams. Qualifications include enterprise-level technical support experience, proficiency in bug triaging and documentation, and expertise in Linux System Administration and technical operations. Remote position.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More
4 Days Ago
Alexandria, VA, USA
Remote
165 Employees
88K-110K Annually
5-7 Years of Experience
165 Employees
88K-110K Annually
5-7 Years of Experience
Software
Mattermost is seeking a talented Senior Technical Support Engineer based on the East Coast to support US Federal and Government customers. Responsibilities include providing technical support, triaging issues, communicating with customers, submitting bug reports, and engaging with support and development teams. Qualifications include enterprise-level technical support experience, strong communication skills, and proficiency in various technical operations.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More
6 Days Ago
New York, NY, USA
Remote
Hybrid
473 Employees
5-7 Years of Experience
473 Employees
5-7 Years of Experience
Cloud • Software • Database
As a Senior Technical Support Engineer, you will provide exceptional support for CockroachDB customers, develop technical expertise in the product, collaborate with cross-functional teams for improvements, create documentation for resolutions, and manage customer technical issues efficiently.
Top Benefits:
401-K
Adoption Assistance
Child Care Benefits
+55 More
21 Hours Ago
USA
Remote
153 Employees
7+ Years of Experience
153 Employees
7+ Years of Experience
Fintech • Information Technology • Payments • Software • Financial Services
The Platform Support Engineer ensures the performance and reliability of Trumid's trading platform by managing incidents, supporting clients, and maintaining various environments. Responsibilities include incident resolution, system health monitoring, and enhancing platform capabilities through innovation and collaboration with technical teams.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+36 More

Featured Jobs

9 Days Ago
Boston, MA, USA
Remote
114 Employees
5-7 Years of Experience
114 Employees
5-7 Years of Experience
Information Technology • Software
As a Senior Technical Support Engineer, you will work closely with customers to troubleshoot and resolve issues related to the Ditto platform. You will advocate for customer needs, provide technical support, collaborate with engineering for problem resolution, and create knowledge base articles, ensuring high customer satisfaction and 24x7 coverage.
13 Days Ago
Washington, DC, USA
Remote
165 Employees
88K-110K Annually
5-7 Years of Experience
165 Employees
88K-110K Annually
5-7 Years of Experience
Software
Senior Technical Support Engineer responsible for providing exceptional technical support to US Federal and Government customers at Mattermost. Responsibilities include triaging customer issues, debugging, creating documentation, collaborating with support teams, escalating bugs, and ensuring customer satisfaction. Qualifications include enterprise-level technical support experience, proficiency in Linux System Administration, and competencies in various technical skills such as Go, nginx, and React.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More
3 Days Ago
United States
Remote
396 Employees
63K-72K Annually
1-3 Years of Experience
396 Employees
63K-72K Annually
1-3 Years of Experience
HR Tech • Information Technology • Software
As a Technical Support Engineer II at Deputy, you will provide level two technical support for Deputy ecosystem and related integrations, triage technical issues, resolve problems independently, and escalate where appropriate. You will work closely with different support teams and have the opportunity to transition into a Tier III Support Engineer role.
Top Benefits:
401-K Matching
Dental Insurance
Volunteer Local Community
+18 More
12 Hours Ago
Maryland, USA
Remote
21,000 Employees
3-5 Years of Experience
21,000 Employees
3-5 Years of Experience
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The System Technologist IV will provide technical support and optimization for communication systems, focusing on RF and Broadband architecture. Tasks include programming, configuring, troubleshooting complex systems, and delivering reports on performance. The role requires collaboration with various teams to design and implement solutions that address customer needs and ensure the systems operate effectively.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+43 More
8 Days Ago
USA
Remote
400 Employees
84K-95K Annually
3-5 Years of Experience
400 Employees
84K-95K Annually
3-5 Years of Experience
Cloud • Security • Software • Cybersecurity
As a Technical Support Engineer, you will be a trusted advisor on product functionality, drive resolution of complex issues, educate customers, create documentation, communicate effectively with customers, work with Product Management and Engineering, own server fleet maintenance, and troubleshoot technical issues.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+32 More
Yesterday
Tampa, FL, USA
Remote
Hybrid
1,200 Employees
1-3 Years of Experience
1,200 Employees
1-3 Years of Experience
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
As a NinjaOne Support Engineer - Tier 1 focusing on the LATAM region, you will collaborate with teams to resolve product issues, provide product training, and deliver high-quality customer service. Requires fluency in English and Spanish or Portuguese.
Top Benefits:
401-K
Company Outings
Customized Development Tracks
+41 More
Yesterday
Austin, TX, USA
Remote
Hybrid
1,200 Employees
1-3 Years of Experience
1,200 Employees
1-3 Years of Experience
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
As a NinjaOne Support Engineer - Tier 1, you will work in the LATAM region providing transformative customer experiences. Responsibilities include resolving product issues, delivering training, and collaborating with cross-functional teams. Required skills include Windows troubleshooting, Mac troubleshooting, and fluent in English and Spanish or Portuguese.
Top Benefits:
401-K
Company Outings
Customized Development Tracks
+41 More
10 Days Ago
New York, NY, USA
Remote
175 Employees
1-3 Years of Experience
175 Employees
1-3 Years of Experience
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
As a Technical Support Engineer, you will diagnose and troubleshoot customer issues on the Kustomer platform, ensuring ownership and effective resolution of problems. Partnering with customers, you'll provide technical assistance, document solutions, and help clients utilize the platform effectively. Your role includes escalating unresolved issues and contributing to team projects while maintaining a high level of customer service.
Top Benefits:
401-K
Company Equity
Company Outings
+25 More
17 Days Ago
United States
Remote
481 Employees
130K-140K Annually
5-7 Years of Experience
481 Employees
130K-140K Annually
5-7 Years of Experience
Big Data • Cloud • Information Technology • Software • Database • Analytics • Big Data Analytics
As a Technical Support Engineer at Starburst, you will provide support for standard and custom deployments, answer technical questions, reproduce reported issues, open bug reports, provide upgrade support, conduct technical check-ins, contribute to reference documentation, lead peer training, and contribute to departmental initiatives.
Top Benefits:
401-K
Company Equity
Company Outings
+47 More
12 Days Ago
7 Locations
Remote
665 Employees
75K-115K Annually
3-5 Years of Experience
665 Employees
75K-115K Annually
3-5 Years of Experience
Software
As a Technical Support Engineer at Clari, you will assist customers by troubleshooting technical issues, serving as a Subject Matter Expert, writing scripts to solve problems, and ensuring customer satisfaction while maintaining response time SLAs. You will collaborate with the customer solutions team to improve the platform based on customer feedback and work effectively in a remote environment.
Top Benefits:
401-K
Adoption Assistance
Child Care Benefits
+86 More
12 Days Ago
US
Remote
2,050 Employees
1-3 Years of Experience
2,050 Employees
1-3 Years of Experience
Cloud • Security • Software • Cybersecurity • Automation
As an Intermediate Support Engineer, you will provide technical support to US Federal agencies and collaborate with various teams to enhance GitLab’s features and documentation. You will troubleshoot customer issues, contribute to the source code, and improve support processes.
Top Benefits:
401-K
401-K Matching
Company Equity
+42 More
15 Days Ago
3 Locations
Remote
2,050 Employees
73K-156K Annually
1-3 Years of Experience
2,050 Employees
73K-156K Annually
1-3 Years of Experience
Cloud • Security • Software • Cybersecurity • Automation
As a Support Engineer at GitLab, you will provide technical support to customers, collaborate with various teams to resolve issues, and contribute to the development of product features and documentation, ensuring a seamless customer experience.
Top Benefits:
401-K
401-K Matching
Company Equity
+42 More
14 Days Ago
United States
Remote
2,461 Employees
82K-153K Annually
1-3 Years of Experience
2,461 Employees
82K-153K Annually
1-3 Years of Experience
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Provide technical support for SailPoint Identity Security Cloud, troubleshoot and resolve technical issues, build and maintain demo systems, collaborate with cross-functional teams, and document support processes.
Top Benefits:
401-K
401-K Matching
Company Outings
+53 More
Yesterday
USA
Remote
177 Employees
3-5 Years of Experience
177 Employees
3-5 Years of Experience
Cloud • Information Technology
Seeking a dynamic and versatile Support Engineer to ensure seamless integration of the platform with clients' systems. Responsibilities include troubleshooting, data integration, and collaborating with the product development team to enhance client integration.
Yesterday
2 Locations
Remote
21 Employees
3-5 Years of Experience
21 Employees
3-5 Years of Experience
Information Technology • Software • Consulting
The L3 Cloud DevOps Engineer/SRE will enhance monitoring and alerting tools, build Grafana dashboards, collaborate across teams, manage service alerts, conduct user/system monitoring, and use Python for process automation.
3 Days Ago
Greenwood Village, CO, USA
Remote
1,600 Employees
50K Annually
1-3 Years of Experience
1,600 Employees
50K Annually
1-3 Years of Experience
Cloud • Information Technology • Productivity • Security • Sharing Economy • Software • Infrastructure as a Service (IaaS)
As a Technical Support Engineer I - Infrastructure at Pax8, you'll provide top-tier technical support for Microsoft Azure services and other cloud solutions, handling inquiries via phone and email. You'll educate partners on technologies, diagnose issues, and work with sales to enhance the support experience, ensuring timely resolutions and continuous learning in the field.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+65 More
13 Hours Ago
USA
Remote
19,994 Employees
1-3 Years of Experience
19,994 Employees
1-3 Years of Experience
Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics

Company Description

👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new coll...

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