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Top Remote Senior Technical Support Engineer Jobs

18 Days Ago
USA
Remote
420 Employees
100K-105K Annually
Mid level
420 Employees
100K-105K Annually
Mid level
Cloud • Security • Software • Cybersecurity
As a Senior Technical Support Engineer, you will provide mentorship to the support team, resolve complex customer issues, collaborate with product management, and improve processes. You'll educate customers, assist in troubleshooting, and maintain documentation while contributing to team training.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+41 More
9 Days Ago
Atlanta, GA, USA
Remote
165 Employees
88K-110K Annually
Senior level
165 Employees
88K-110K Annually
Senior level
Software
The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, triage customer issues, communicate via multiple channels, manage bug reporting, and maintain high customer satisfaction. They will collaborate with various teams, document support interactions, and assist in customer onboarding while staying updated on product features.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More
9 Days Ago
Alexandria, VA, USA
Remote
165 Employees
88K-110K Annually
Senior level
165 Employees
88K-110K Annually
Senior level
Software
The Senior Technical Support Engineer at Mattermost will provide exceptional technical support to US Federal and Government customers, manage support tickets, troubleshoot issues, and collaborate with development teams to resolve bugs. Responsibilities include maintaining documentation, training new customers, and ensuring high customer satisfaction.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More
9 Days Ago
United States
Remote
280 Employees
123K-145K Annually
Senior level
280 Employees
123K-145K Annually
Senior level
Artificial Intelligence • Big Data • Information Technology • Professional Services • Software
The Senior Technical Support Engineer is responsible for providing top-notch technical support for Apollo's OSS and SaaS products, managing customer support tickets, collaborating with engineering teams, and maintaining technical documentation. The role involves troubleshooting Kubernetes clusters, AWS, and GCP environments, as well as streamlining support processes while ensuring customer satisfaction.
Top Benefits:
401-K
Company Equity
Dental Insurance
+11 More
10 Days Ago
Raleigh, NC, USA
Remote
781 Employees
Mid level
781 Employees
Mid level
Fintech
The Senior Technical Support Engineer will provide exceptional support for customers, troubleshoot technical issues, analyze data flow within Longview Tax software, and collaborate with teams to enhance product quality and opportunities. The role involves leading calls with customers, documenting processes, and managing critical after-hours issues.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+15 More
18 Days Ago
Washington, DC, USA
Remote
165 Employees
88K-110K Annually
Senior level
165 Employees
88K-110K Annually
Senior level
Software
The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More
8 Days Ago
USA
Remote
153 Employees
Senior level
153 Employees
Senior level
Fintech • Information Technology • Payments • Software • Financial Services
The Platform Support Engineer will ensure the health and performance of Trumid's trading platform by managing incidents, providing client support, and maintaining multiple environments. Responsibilities include enhancing system reliability, leading innovation projects, developing custom monitoring scripts, and participating in on-call support.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+36 More
3 Days Ago
USA
Remote
45 Employees
Mid level
45 Employees
Mid level
Information Technology • Database
As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshooting technical issues, and enhancing their experience with AI models deployed on NVIDIA GPU clusters. You will support the customer lifecycle and work closely with the Soluna Cloud team to optimize performance and contribute to innovative technology solutions.
6 Days Ago
2 Locations
Remote
21 Employees
Senior level
21 Employees
Senior level
Information Technology • Software • Consulting
The L3 Cloud DevOps Engineer / Site Reliability Engineer (SRE) will focus on creating and enhancing monitoring tools using Grafana, Prometheus, and Datadog. Key responsibilities include developing dashboards, managing alerts, conducting monitoring, and automating processes, with a strong emphasis on Python scripting and cross-functional collaboration.
7 Days Ago
8 Locations
Remote
14,000 Employees
Senior level
14,000 Employees
Senior level
Retail • Sports
The Support Engineer will work with the Global BI Support Engineering Team to handle testing and level 1 + 2 support for REST APIs and Azure applications. Responsibilities include monitoring, troubleshooting technical issues, providing support documentation, and collaborating with developers on projects.
11 Days Ago
USA
Remote
1,500 Employees
25K Annually
Entry level
1,500 Employees
25K Annually
Entry level
Financial Services • Metaverse
The Application Support Engineer is responsible for providing technical support, resolving software incidents, implementing and maintaining enterprise applications, and collaborating with cross-functional teams to enhance service delivery. Duties include system integration, troubleshooting issues, documenting processes, and conducting training.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+46 More
9 Days Ago
US
Remote
251 Employees
90K-110K Annually
Mid level
251 Employees
90K-110K Annually
Mid level
Artificial Intelligence • Fitness • Healthtech • Mobile • Software
As a Tier 3 Support Engineer, you will resolve complex technical issues for end-users and internal teams, assist with bug fixes using Python scripting, troubleshoot logs with AWS and Kibana, and generate reports from user data using SQL and MongoDB.
13 Days Ago
USA
Remote
177 Employees
Mid level
177 Employees
Mid level
Cloud • Information Technology
Seeking a dynamic and versatile Support Engineer to ensure seamless integration of the platform with clients' systems. Responsibilities include troubleshooting, data integration, and collaborating with the product development team to enhance client integration.
15 Days Ago
Goleta, CA, USA
Remote
4,204 Employees
140K-150K Annually
Senior level
4,204 Employees
140K-150K Annually
Senior level
Marketing Tech • Retail • Design
The Applications Support Engineer will provide technical support in Oracle EBS Finance modules, solve production issues, conduct root cause analyses, and collaborate with IT and business teams to ensure timely finance period activities.
13 Days Ago
United States
Remote
1,746 Employees
70K-120K Annually
Mid level
1,746 Employees
70K-120K Annually
Mid level
Artificial Intelligence • Information Technology • Analytics
The Application Support Engineer will enhance customer satisfaction by providing technical support, customizing the Icertis product, and managing customer relationships. Responsibilities include troubleshooting, deploying updates, defining bugs, and mentoring team members, while ensuring adherence to Agile methodologies.
17 Days Ago
2 Locations
Remote
21 Employees
Senior level
21 Employees
Senior level
Information Technology • Software • Consulting
The Application Support Engineer will provide Level 2 support for production environments, ensuring stability and resolving technical issues. Responsibilities include troubleshooting Java applications, analyzing incidents using SQL, managing UNIX processes, and collaborating with development teams for efficient issue resolution.
22 Days Ago
USA
Remote
48 Employees
Mid level
48 Employees
Mid level
Big Data • Analytics
The Production Support Engineer will manage production and test environment issues, collaborate on incident resolution, perform systems monitoring, create service tickets, provide weekend support, communicate with stakeholders, and oversee system performance improvements within the IRS domain.
23 Days Ago
United States
Remote
170 Employees
Entry level
170 Employees
Entry level
Cybersecurity
The Deployment and Technical Support Engineer is responsible for deploying and providing solutions-based support for the ThreatConnect platform to key customers. This role involves troubleshooting, maintaining customer relationships, communication, and innovating deployment technology.
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