Top Remote Senior Technical Support Engineer Jobs

As a Senior Technical Support Engineer, you will provide mentorship to the support team, resolve complex customer issues, collaborate with product management, and improve processes. You'll educate customers, assist in troubleshooting, and maintain documentation while contributing to team training.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, triage customer issues, communicate via multiple channels, manage bug reporting, and maintain high customer satisfaction. They will collaborate with various teams, document support interactions, and assist in customer onboarding while staying updated on product features.

The Senior Technical Support Engineer at Mattermost will provide exceptional technical support to US Federal and Government customers, manage support tickets, troubleshoot issues, and collaborate with development teams to resolve bugs. Responsibilities include maintaining documentation, training new customers, and ensuring high customer satisfaction.

The Senior Technical Support Engineer is responsible for providing top-notch technical support for Apollo's OSS and SaaS products, managing customer support tickets, collaborating with engineering teams, and maintaining technical documentation. The role involves troubleshooting Kubernetes clusters, AWS, and GCP environments, as well as streamlining support processes while ensuring customer satisfaction.

The Senior Technical Support Engineer will provide exceptional support for customers, troubleshoot technical issues, analyze data flow within Longview Tax software, and collaborate with teams to enhance product quality and opportunities. The role involves leading calls with customers, documenting processes, and managing critical after-hours issues.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.

The Platform Support Engineer will ensure the health and performance of Trumid's trading platform by managing incidents, providing client support, and maintaining multiple environments. Responsibilities include enhancing system reliability, leading innovation projects, developing custom monitoring scripts, and participating in on-call support.

As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshooting technical issues, and enhancing their experience with AI models deployed on NVIDIA GPU clusters. You will support the customer lifecycle and work closely with the Soluna Cloud team to optimize performance and contribute to innovative technology solutions.