Top Remote Senior Technical Support Engineer Jobs
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, and providing excellent customer support experiences. They must have strong communication and problem-solving skills, as well as a deep understanding of the ServiceNow platform.
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Senior Technical Support Engineer at Wasabi, providing technical leadership in solving complex issues related to cloud storage and networking infrastructure. Must have hands-on experience with AWS S3 Cloud Storage and be AWS Solution Architect Associate Certified. Responsible for integrating enterprise applications with Wasabi Cloud Storage and collaborating with support team members.
The Senior Technical Support Engineer at ServiceNow is responsible for providing technical support to customers, resolving technical cases, and coordinating assistance for complex issues. The role involves troubleshooting technical issues, understanding Java/JavaScript code, and providing input for process and product improvements.
Looking for a Senior Technical Support Engineer to provide extraordinary service for customers using CockroachDB. Responsibilities include assisting users, developing technical expertise, recognizing patterns in user issues, collaborating with various teams, and improving support processes.
Seeking a talented Senior Technical Support Engineer to support US Federal and Government customers. Responsibilities include providing exceptional technical support, debugging, triaging customer issues, and collaborating with various teams. Qualifications include enterprise-level technical support experience, proficiency in bug triaging and documentation, and expertise in Linux System Administration and technical operations. Remote position.
Mattermost is seeking a talented Senior Technical Support Engineer based on the East Coast to support US Federal and Government customers. Responsibilities include providing technical support, triaging issues, communicating with customers, submitting bug reports, and engaging with support and development teams. Qualifications include enterprise-level technical support experience, strong communication skills, and proficiency in various technical operations.
The Senior Technical Support Engineer at Snowplow works directly with customers to ensure a supportable and scalable infrastructure management ecosystem. Responsibilities include working directly with customers, identifying and implementing improvements in monitoring, managing infrastructure, optimizing for cost and performance, handling infrastructure setups and shutdowns, streamlining processes, and collaborating with SRE and other Engineering teams.
Join Imply as a Senior Technical Support Engineer to troubleshoot and resolve customer issues on the Imply Druid platform. Collaborate with teams like Engineering and Product Management to deliver exceptional customer support. Leverage technical skills in diagnosing and resolving a wide range of issues on cloud-hosted platforms and services.
Featured Jobs
The Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues for the ServiceNow Technical Support team, focusing on performance and instance availability. This role involves mentoring junior team members, understanding the ServiceNow platform, and working outside of normal business hours when needed.
As a Technical Support Engineer at ServiceNow, you will provide customer support, troubleshoot technical issues, and collaborate with teams to resolve complex cases. Your role includes using various technologies to assist customers and suggest improvements.
The Field Support Engineer at Gogo Business Aviation is responsible for providing technical customer support, troubleshooting issues, and collaborating with cross-functional teams to enhance product sustainability. The role requires a high technical aptitude and customer-focused mentality in a fast-paced environment.
Upgrade customer servers with the latest software release, ensure customer satisfaction, provide technical support, troubleshoot and resolve issues, work in high-security areas, execute Perl scripts, participate in off-hour upgrades, exhibit strong communication and interpersonal skills, maintain positive attitude in high-stress situations, handle multiple tasks, work with minimal supervision
Efficiently manage a high-volume, multi-faceted ticket system as a key team member. Act as a point of escalation for complex support inquiries.
As a Technical Support Engineer at Starburst, you will provide support for standard and custom deployments, answer technical questions, reproduce reported issues, open bug reports, provide upgrade support, conduct technical check-ins, contribute to reference documentation, lead peer training, and contribute to departmental initiatives.
As a Technical Support Engineer at Kustomer, you will be responsible for mastering the Kustomer platform to diagnose and resolve customer issues, provide technical help, document knowledge, and ensure customer satisfaction. This role involves collaborating with customers and internal teams to deliver world-class customer experiences.
Providing technical support for specialized systems and product applications, troubleshooting software driven electronics, provisioning communication system infrastructure, optimizing RF and Broadband architecture, and documenting activities and accomplishments.
As a Technical Support Engineer - Tier III at Deputy, you will be responsible for providing product knowledge, configuration assistance, and technical support to Deputy's customer base. You will troubleshoot and resolve technical issues escalated by first and second level support, communicate with clients and internal teams, and work on custom configurations and integrations.
The Support Engineer at ServiceNow is responsible for resolving technical cases created by customers, providing amazing customer support experiences, and mentoring junior team members. They play a key role in guiding customers during critical issues, using various technologies, and collaborating with other teams for issue resolution. The engineer also provides input for process and product improvements across business units.
Join Keeper as a Systems Support Engineer to provide technical support for clients, resolve technical issues, communicate with customers in French and English, and work in a fast-paced environment. Requires expertise in IT management, system administration, Mac OSX, Windows, Linux, SSO, Active Directory, Firewalls, DNS, LDAP, Linux Shell, PowerShell, and cloud environments.
The L2 Production Support Engineer is responsible for supporting, troubleshooting, and resolving technical issues in a production environment. Strong communication skills, analytical mindset, and expertise in UNIX, SQL, and Java are required.
The L3 Production Support Engineer provides technical support for production environments, focusing on problem-solving, debugging, and root cause analysis. Strong technical skills in UNIX, SQL, and Java are required, along with effective communication abilities.
The Integration Support Engineer role at Auror involves partnering with third-party solution providers to onboard them to the OpenAPI, troubleshoot technical integrations, develop SSO solutions, and provide technical and non-technical communication support for software deployments.
As a Technical Support Engineer with at least 5 years of experience, take ownership of customer technical issues, troubleshoot, identify root causes, and provide innovative solutions. Collaborate with teams to investigate and solve technical product issues under defined SLA's.
Join Wiz, a leading cloud security startup, as an Escalation Support Engineer. Provide advanced technical support, troubleshoot complex issues, collaborate with product and engineering teams, and lead process enhancements. Bachelor's degree in computer science or related field, 5+ years of Technical Escalation Support experience, and expertise in Security, Networking, and Cloud technologies required.
Back Office Support Engineers at Motorola Solutions provide support to customers, handle escalated issues, document solutions, and maintain product knowledge. The role requires technical support experience and knowledge in hardware, software, networking, and various technologies.
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