Top Remote Senior Technical Support Engineer Jobs

The role involves troubleshooting complex security and network issues, collaborating with engineering teams, documenting resolutions, and mentoring fellow engineers. It focuses on delivering high-impact customer support and analyzing use-cases for product improvements.

The Senior Technical Support Engineer provides technical assistance, manages case escalations, and ensures customer satisfaction by troubleshooting issues across multiple products, often working a shifted schedule.

The Senior Technical Support Engineer will provide technical assistance, manage escalations, and collaborate with teams to ensure superior customer support on a shifted schedule.

As a Senior Technical Support Engineer, you will provide high-quality technical assistance, manage case escalations, and foster customer relationships through effective troubleshooting and support.

Provide expert hardware support for Onto Innovation tools, develop action plans, improve existing support structures, and train field service engineers, with 50% travel required.

The Sr. Technical Support Engineer provides customer support across multiple platforms, resolves issues, documents interactions, and collaborates with development teams.

As a Senior Technical Support Engineer, you'll provide top-notch technical support, manage case escalations, and assist global customers with product-specific issues, while ensuring compliance and collaborating with teams.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

As a Senior Technical Support Engineer, you'll troubleshoot complex technical issues, manage support tickets, enhance user experience, and collaborate with teams for product improvements.

The Senior Technical Support Engineer will manage complex customer issues, engage with Engineering, communicate effectively, and document problems. They will also participate in an on-call rotation and contribute to knowledge sharing within the team.

The Senior Technical Support Engineer will provide innovative technical support, ensure customer satisfaction, and improve products and services in cybersecurity.

The Senior Technical Support Engineer resolves complex hardware and software issues, provides technical guidance, and manages critical customer issues while documenting and advocating for timely resolutions.

As a Support Engineer, you will provide customer support via phone, email, and chat, document case activities, resolve issues based on SLAs, and contribute to knowledge base development.

As a Technical Support Engineer, you'll support large Public Safety software clients, conduct troubleshooting, maintain customer satisfaction, and collaborate with internal teams. Availability for off-hour shifts may be required.

The Sr. Technical Support Engineer provides tier 2 support for complex, Linux-based enterprise software applications, coordinating with teams and mentoring new members to enhance customer satisfaction.

As a Senior Technical Support Engineer, you will provide technical support for AI applications, troubleshoot issues, mentor other engineers, and improve internal processes and documentation.

As a Senior Technical Support Engineer, you will troubleshoot complex issues, partner with engineering, and advocate for customer needs while improving processes and documentation.

As a Snr Technical Support Engineer, you will troubleshoot complex technical issues, assist customers with integrations, and collaborate across teams to enhance the support experience.

As a Senior Technical Support Engineer, you'll manage and resolve complex technical issues for customers, collaborate with teams, and enhance customer experience.

The Senior Technical Support Engineer will provide enterprise-level support to customers, troubleshoot technical issues, and ensure customer satisfaction while collaborating with teams to improve software quality.

Senior Technical Support Engineers handle complex technical cases, mentor junior staff, and ensure customer satisfaction through collaboration with various teams.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

The Senior Technical Support Engineer will troubleshoot customer issues on the Imply Druid platform, manage operational issues, and collaborate cross-functionally to resolve technical challenges, ensuring customer satisfaction.