Top Remote Senior Technical Support Engineer Jobs

The Senior Technical Support Engineer will provide technical expertise, escalate customer issues, collaborate with engineering, and improve customer support processes at Zip.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Senior Technical Support Engineer will manage complex customer issues related to Chainguard Images, engage with Engineering for escalated issues, communicate effectively with customers, document solutions, and participate in an on-call rotation.

The RSA Senior Designated Support Engineer serves as a technical expert for key customers, providing advanced support and guidance on identity management solutions and optimizing customer environments.

Provide advanced technical support for property management software, resolve complex issues, mentor junior engineers, and contribute to process improvements.

As a Senior Technical Support Engineer, you'll manage and resolve complex technical issues for customers, collaborate with teams, and enhance customer experience.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

Lead advanced customer support by triaging and resolving complex tickets, analyzing logs and environments, reproducing and escalating defects, creating knowledge articles, mentoring support staff, and collaborating with Product and Engineering to improve processes and product quality.

Provide technical assistance and troubleshooting for Calix Access products, focusing on Cloud-based EMS applications, while collaborating with teams to resolve network issues.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.