Top Remote Senior Technical Support Engineer Jobs

As a Senior Technical Support Engineer, you will work closely with customers to troubleshoot and resolve issues related to the Ditto platform. You will advocate for customer needs, provide technical support, collaborate with engineering for problem resolution, and create knowledge base articles, ensuring high customer satisfaction and 24x7 coverage.

Senior Technical Support Engineer responsible for providing exceptional technical support to US Federal and Government customers at Mattermost. Responsibilities include triaging customer issues, debugging, creating documentation, collaborating with support teams, escalating bugs, and ensuring customer satisfaction. Qualifications include enterprise-level technical support experience, proficiency in Linux System Administration, and competencies in various technical skills such as Go, nginx, and React.

As a Technical Support Engineer II at Deputy, you will provide level two technical support for Deputy ecosystem and related integrations, triage technical issues, resolve problems independently, and escalate where appropriate. You will work closely with different support teams and have the opportunity to transition into a Tier III Support Engineer role.

The System Technologist IV will provide technical support and optimization for communication systems, focusing on RF and Broadband architecture. Tasks include programming, configuring, troubleshooting complex systems, and delivering reports on performance. The role requires collaboration with various teams to design and implement solutions that address customer needs and ensure the systems operate effectively.

As a Technical Support Engineer, you will be a trusted advisor on product functionality, drive resolution of complex issues, educate customers, create documentation, communicate effectively with customers, work with Product Management and Engineering, own server fleet maintenance, and troubleshoot technical issues.

As a NinjaOne Support Engineer - Tier 1 focusing on the LATAM region, you will collaborate with teams to resolve product issues, provide product training, and deliver high-quality customer service. Requires fluency in English and Spanish or Portuguese.

As a NinjaOne Support Engineer - Tier 1, you will work in the LATAM region providing transformative customer experiences. Responsibilities include resolving product issues, delivering training, and collaborating with cross-functional teams. Required skills include Windows troubleshooting, Mac troubleshooting, and fluent in English and Spanish or Portuguese.

As a Technical Support Engineer, you will diagnose and troubleshoot customer issues on the Kustomer platform, ensuring ownership and effective resolution of problems. Partnering with customers, you'll provide technical assistance, document solutions, and help clients utilize the platform effectively. Your role includes escalating unresolved issues and contributing to team projects while maintaining a high level of customer service.

As a Technical Support Engineer at Starburst, you will provide support for standard and custom deployments, answer technical questions, reproduce reported issues, open bug reports, provide upgrade support, conduct technical check-ins, contribute to reference documentation, lead peer training, and contribute to departmental initiatives.

As a Technical Support Engineer at Clari, you will assist customers by troubleshooting technical issues, serving as a Subject Matter Expert, writing scripts to solve problems, and ensuring customer satisfaction while maintaining response time SLAs. You will collaborate with the customer solutions team to improve the platform based on customer feedback and work effectively in a remote environment.

As an Intermediate Support Engineer, you will provide technical support to US Federal agencies and collaborate with various teams to enhance GitLab’s features and documentation. You will troubleshoot customer issues, contribute to the source code, and improve support processes.

As a Support Engineer at GitLab, you will provide technical support to customers, collaborate with various teams to resolve issues, and contribute to the development of product features and documentation, ensuring a seamless customer experience.

Provide technical support for SailPoint Identity Security Cloud, troubleshoot and resolve technical issues, build and maintain demo systems, collaborate with cross-functional teams, and document support processes.

Seeking a dynamic and versatile Support Engineer to ensure seamless integration of the platform with clients' systems. Responsibilities include troubleshooting, data integration, and collaborating with the product development team to enhance client integration.

The L3 Cloud DevOps Engineer/SRE will enhance monitoring and alerting tools, build Grafana dashboards, collaborate across teams, manage service alerts, conduct user/system monitoring, and use Python for process automation.

As a Technical Support Engineer I - Infrastructure at Pax8, you'll provide top-tier technical support for Microsoft Azure services and other cloud solutions, handling inquiries via phone and email. You'll educate partners on technologies, diagnose issues, and work with sales to enhance the support experience, ensuring timely resolutions and continuous learning in the field.