Top Remote Technical Support Representative Jobs

As a Technical Support Specialist at Via, you'll provide exceptional support to partners using Via's technology to improve transportation. You'll resolve operational issues, collaborate with teams across the organization, and build strong relationships with partners, ensuring they fully benefit from the service provided.

As a Senior Technical Support Specialist II, you will assist customers from Fortune 1000 companies and R1 Universities by troubleshooting complex technical issues and coordinating with internal teams. You'll need to demonstrate strong technical proficiency, manage inquiries through phone and email, and collaborate with product and engineering teams to resolve technical problems. Your role includes ensuring high customer satisfaction and addressing bugs effectively while maintaining expert product knowledge.

The Technical Support Lead will mentor and develop the technical support team, providing guidance to ensure timely and effective technical solutions for customers. Responsibilities include handling escalated technical issues, creating documentation, collaborating with cross-functional teams, and monitoring customer feedback to improve service quality.

As a Technical Support Representative, you will provide exceptional customer service to clients via email, phone, and online meetings. Your main responsibilities include troubleshooting software issues, guiding customers through product features, and ensuring overall client satisfaction. You'll also receive training for software expertise and adapt to changing priorities as needed.

The Technical Support Specialist, Level 2 will provide secondary technical support, manage new customer integrations, and help troubleshoot complex cases escalated from Level 1 support. Responsibilities include working with APIs, SQL databases, and enhancing documentation while fostering customer relationships and collaborating with development teams.

Join Poll Everywhere as a Senior Technical Support Specialist providing support to F1000 companies and R1 Universities. Troubleshoot technical issues, assist customers via email and phone calls, collaborate with internal teams, and ensure customer satisfaction. Responsibilities include advanced troubleshooting, bug identification, and coordinating with product teams for issue resolution.

As a Senior Associate in Global Technical Support, you will provide post-sales support to customers, including troubleshooting and remote technical assistance for Ciena products. You will communicate findings to design teams, resolve technical issues using various tools, and train junior engineers while managing customer relationships and feedback.

The Technical Support Specialist will manage and resolve technical inquiries about the software, facilitate customer communications, assess support tickets, and work with engineering teams for solutions. Responsibilities include training customers, documenting issues, and contributing to knowledge base articles to enhance customer experience.