Top Remote Technical Support Representative Jobs
Founding member of the technical support team in EMEA, providing technical support, troubleshooting, and guidance to customers on utilizing the platform. Collaborating with customer success managers and sales for full rollouts and upsell opportunities. Sharing knowledge through mentorship and collaboration. Offering competitive base salary, benefits, and equity.
As a Technical Support Representative, you will provide technical product support to customers, troubleshoot issues, and assist with product deployments. You will work closely with the customer success team to ensure successful rollouts and upsell opportunities. Strong customer service skills and time management abilities are essential for this role.
BigCommerce is seeking a Technical Support Representative fluent in French and English to provide outstanding technical support to customers using their eCommerce platform. Responsibilities include troubleshooting technical issues, educating customers, and improving customer satisfaction through problem-solving.
The Technical Support Representative will be responsible for executing a support system that is designed to be as effortless as possible for customers, providing holistic resolutions, operating and delivering a world-class customer experience, mastering the product and integrations, evaluating processes, creating knowledge base articles, and participating in training and coaching of support representatives.
Technical Support Representative at WorkWave providing customer support, troubleshooting issues, and offering solutions to field service clients. Requires strong communication skills, technical proficiency, and the ability to work in a team-oriented environment.
Resolve technical cases by providing customer support for ServiceNow software. Troubleshoot technical issues, communicate effectively, and collaborate with teams to resolve complex problems. Provide input for process and product improvements based on customer interactions.
ForeFlight is seeking a Technical Support Specialist to provide accurate and friendly support to customers worldwide. Responsibilities include analyzing customer reports, investigating complex subjects, resolving support cases, documenting technical information, and collaborating with team members.
The Manager, Technical Support at Kustomer is responsible for managing and mentoring the Technical Support team to meet the rapid growth of the platform. The role involves setting objectives, evaluating progress, instilling a high-performance culture, and ensuring customer satisfaction through effective problem resolution and teamwork.
Featured Jobs
As a Technical Support Specialist, you will oversee the delivery of a world-class support experience for Aircall's customers, handle escalated technical and functional questions, collaborate with various teams, and proactively monitor support metrics.
Join a growing team as a Support Engineer, focusing on expanding customer operation support. Responsibilities include addressing customer inquiries, troubleshooting technical issues, collaborating with teams, and enhancing customer satisfaction. Required skills include SQL, T-SQL, MSSQL, XML, XSD, XSLT, Visual Studio, and strong communication skills.
The Staff Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, providing amazing customer support experiences, and mentoring junior team members. They are expected to have 6+ years of experience and possess technical skills in ServiceNow platform.
As an IT Support Specialist at Restaurant365, you will provide technical assistance and troubleshoot hardware, software, and connectivity issues. You will also perform maintenance on IT systems, assist with network-related tasks, and ensure security and compliance.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers through critical technical issues to ensure timely resolutions. They provide excellent customer support through various channels and collaborate with other teams to resolve complex issues. The role also involves identifying areas for process and product improvements. This position requires 4+ years of customer-facing technical support experience and strong troubleshooting skills.
As a Technical Support Lead at Tops Ortho, you will be responsible for identifying and resolving technical issues affecting Tops Ortho software, assisting with network configurations, and providing ongoing technical support to clients. This role requires 1-2 years of customer service/support experience and knowledge of network concepts and macOS. Strong communication and technical skills are necessary for success in this role.
Join our east coast support team as a Senior Technical Support Specialist in a SaaS company. Use your expertise in troubleshooting technical issues, supporting customers, and contributing to technical documentation. Must have experience in Digital Marketing and strong skills in DWH transfer, BI tools, and programming.
As a Technical Support Specialist, you will be responsible for providing excellent customer support and solving technical issues for our users. You will work closely with internal teams to identify root causes of problems and prevent future occurrences. Additionally, you will collaborate with the CS and Engineering team to improve the quality of our products and enhance user experience. This is an entry-level position with a focus on building strong customer relationships and ensuring customer satisfaction.
.png)
Hypori is seeking a Technical Support Specialist - Tier I to provide fast and effective support to customers, diagnose issues with computer software and hardware, and assist with basic end user training. This role requires advanced knowledge of computer systems and excellent communication skills.
The Staff Technical Support Engineer at ServiceNow is responsible for providing excellent customer support experiences, resolving technical cases, mentoring junior team members, and providing input for process and product improvements. The role requires strong customer-facing technical support expertise and the ability to troubleshoot and resolve issues effectively.
As a Technical Support Specialist at Echo AI, you will play a crucial role in ensuring customer satisfaction by diagnosing and resolving technical issues promptly. You will also contribute to improving support processes and enhancing the overall user experience.
MSP HelpDesk Support Engineer responsible for offering technical support to clients, diagnosing and resolving technical issues, and contributing to IT solutions. Key responsibilities include troubleshooting computer systems, performing updates, and implementing security measures. Requirements include a Bachelor's degree in Computer Science, 3 years of IT support experience, strong knowledge of computer systems and networks, and excellent problem-solving skills.
The Technical Support Specialist is responsible for providing technical assistance on remote access software to clients. The role involves supporting clients by phone, email, and live chat, developing best practices, collaborating with the team, supporting sales and business development, creating technical articles, and ensuring customer satisfaction.
The Technical Support Manager at Intelerad is responsible for providing 24/7 support to the global customer base, ensuring efficient escalations, and delivering outstanding support experience. This role involves tracking key performance indicators, identifying process improvement opportunities, and managing incidents and escalations based on ITIL principles.
Senior Manager in Technical Support Management with extensive experience in managing Support KPIs, Team Management, Operations Management, and Change Management. Responsible for overseeing critical Technical Support Metrics, driving customer escalations to resolution, evaluating processes for improvement, and leading by example to maintain a customer-focused culture.
The Senior Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging issues related to performance and instance availability for the ServiceNow Technical Support team. The role involves mentoring junior team members, diagnosing performance degradation, and working with high-value customers. Strong technical and interpersonal skills are essential for this customer-facing position.
The Senior Technical Support Specialist at Nice Healthcare provides troubleshooting and resolution of technical issues for employees. Responsibilities include diagnosing and resolving technical issues, documenting problems and resolutions, creating support resources, managing hardware and software onboarding, and providing monthly reporting on issues.
Top Companies Hiring Remote Technical Support Representatives
See All
.png)
All Filters
No Results
No Results
