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Top Remote Technical Support Representative Jobs
Cloud • Consumer Web • eCommerce • Information Technology • Software
As a Technical Support Representative at BigCommerce, you will provide bilingual technical support to customers, troubleshoot issues, and educate them on eCommerce platform features. Your role includes improving customer satisfaction, developing solutions, and using various technologies to assist customers effectively.
Top Skills:
CSSHTMLJavaScriptJquery
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
As a Technical Support Engineer at Rave, you will troubleshoot and resolve issues related to their SaaS products, respond to customer support requests, provide training, and contribute to process improvements. This role requires strong technical skills and the ability to communicate effectively with clients.
Top Skills:
HTMLXML
Information Technology
The Technical Support Rep provides assistance for complex Structural Engineering, CAD, and Business Management applications, troubleshooting customer issues, maintaining records, developing training materials, and traveling to customer sites for hands-on support.
Top Skills:
AutocadCad
Software
The Technical Support Representative provides install support and resolves complex technical issues for customers. Responsibilities include analyzing log files, troubleshooting reports and network issues, installing proprietary applications, and maintaining customer satisfaction. The role involves creating knowledge base entries and supporting various platforms for customer communication.
Top Skills:
CSSHTMLIisMssqlOracleSQLWindowsXML
Fintech • Software
The Technical Support Representative at Fullsteam is responsible for resolving customer issues related to the Recur360 invoicing and payments product and Quickbooks. The role involves managing incoming support requests and troubleshooting standard accounting practices, recurring payment issues, and Quickbooks setups. Excellent communication skills and familiarity with Quickbooks is essential for guiding customers effectively.
Top Skills:
Quickbooks
Artificial Intelligence • Robotics • Software
The Technical Support Lead will oversee the technical support team, manage customer-reported issues, provide troubleshooting for video surveillance products, foster team mentorship, and enhance product support processes to ensure customer satisfaction.
Top Skills:
Linux
Software
The Technical Support Specialist assists customers by resolving complex technical issues and documenting bugs. Responsibilities include engaging with customers through various support channels, collaborating with Product and Engineering teams, providing quality assurance, and maintaining technical documentation.
Top Skills:
GraphQLRestSoap
Software
As a Technical Support Specialist at Signal, you will provide user support by translating qualitative feedback into actionable data for developers, troubleshooting issues, and maintaining the knowledge base. You'll analyze debug logs and collaborate with engineering teams to resolve bugs effectively.
Top Skills:
CSSHTMLJavaScript
Featured Jobs
Cloud • Mobile • Sales • Software
As a Technical Support Specialist at Aircall, you will assist customers with complex technical inquiries, troubleshoot issues across various platforms, and collaborate with teams like Success and Engineering. Your role will involve training the Customer Support team and documenting solutions, ensuring high customer satisfaction and effective resolution of systemic issues.
Top Skills:
AtlassianJIRAZendesk
Cloud • Hardware • Internet of Things • Other • Software • Semiconductor • Utilities
The Associate in Global Technical Support will provide post-sales support for CIENA's customers, including troubleshooting, technical support, and escalation of issues. The role requires a foundational knowledge of fiber optics, telecommunications, and relevant software. Responsibilities include working independently and within a team, utilizing communication skills, and contributing to customer documentation and feedback.
Information Technology • Mobile • Social Media
The Technical Support Specialist provides first-line technical support for Mogli's SMS and WhatsApp application, troubleshooting issues, and ensuring client success. Responsibilities include managing client requests, maintaining information in Salesforce, and configuring ongoing solutions, while advocating for client needs within the team.
Top Skills:
Salesforce
Automotive • Mobile • Social Impact • Transportation
As a Technical Support Specialist at Via, you will deliver exceptional partner support by resolving operational issues, collaborating with Product and Engineering teams, and fostering strong relationships to enhance partner experiences with Via's technology.
Information Technology • Mobile • Social Media
As a Technical Support Team Lead, you will guide the support team in resolving complex issues while collaborating with the Technical Support Manager. Your role involves providing technical guidance, facilitating client communications, enhancing product support, and optimizing internal processes.
Top Skills:
SalesforceSQL
Information Technology • Consulting
As a Technical Support employee, you will provide customer and technical assistance through various channels including tickets, phone, and live chat. Responsibilities include resolving billing, VPN, and software issues, along with troubleshooting and identifying potential problems to enhance customer experience.
Top Skills:
Windows
AdTech • Software
The Technical Support Lead oversees the Support team, ensuring optimal customer satisfaction by training Technical Support Engineers, monitoring support requests, improving support operations, and leading by example to enhance performance and customer experience.
Top Skills:
HTMLJavaScript
Software
As a Senior Technical Support Specialist II, you will provide high-level support for customers, addressing complex technical issues via phone and email. You’ll troubleshoot and resolve problems related to integrations and enhance self-service resources while mentoring junior staff. Strong communication and cross-functional collaboration are crucial to empower users and improve product reliability.
Top Skills:
SaaSSQL
Software • Telehealth
As a Technical Support Specialist Level 2, you will provide advanced technical support for customer integrations, troubleshoot escalated issues, guide clients on implementation, and collaborate closely with the Development team. The role requires strong problem-solving skills and excellent communication to enhance customer relationships and support the Level 1 Support team.
Top Skills:
C++CSSHTMLPython
Cloud • Information Technology • Software
As a Marketplace Support Engineer, you'll provide technical support to clients by managing customer inquiries across various channels, documenting interactions, and fostering strong relationships with stakeholders. You'll also develop a deep understanding of Tackle's product, troubleshoot issues, and help improve the overall customer experience by acting as a voice for clients' needs.
Top Skills:
AWSGCPMicrosoft
Top Companies Hiring Remote Technical Support Representatives
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