Top Remote Technical Support Representative Jobs

The Director of Technical Support Management at ServiceNow is responsible for managing and exceeding Support KPIs, leading customer escalations, driving case management success, evaluating processes and technology for improvements, and cultivating a customer-focused culture.

As a Technical Support Engineer at ServiceNow, you will provide customer support, troubleshoot technical issues, and collaborate with teams to resolve complex cases. Your role includes using various technologies to assist customers and suggest improvements.

As a Technical Support Specialist at Zocdoc, you will be responsible for providing exceptional technical support to Zocdoc staff both remotely and on-site. Your role includes responding to technical requests, troubleshooting software and hardware issues, managing core IT services, maintaining client satisfaction, creating and updating documentation, performing IT support tasks, handling onboarding/offboarding processes, and driving continuous improvement in IT products and services.

Play a critical role in delivering world-class client support by responding to technical and non-technical customer queries. Coordinate with Engineering and Product Management, develop relations, and assist in technical documentation. Proactively support Turnitin products and work with internal and external customers.

Play a critical role in delivering world-class client support by responding to technical and non-technical customer queries. Proactively support the Turnitin product line, coordinate with Engineering and Product Management, develop positive customer relations, and assist in technical documentation maintenance. Bachelor's degree or customer support experience required, along with fluency in English and excellent computer skills. Knowledge of Operating Systems and Microsoft Office desired. Remote work with weekend and late hours required.

The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, and providing excellent customer support experiences. They must have strong communication and problem-solving skills, as well as a deep understanding of the ServiceNow platform.

The Technical Support Representative provides first contact technical support to Hyperscience customers and partners across various channels. Responsibilities include delivering ticket-based support, maintaining effective communication, identifying technical solutions, and collaborating with internal teams for continuous product enhancement.

Customer Experience Technician responsible for troubleshooting technical issues, communicating with customers, and ensuring timely resolution of inquiries. Must possess strong interpersonal and communication skills, technical knowledge of digital technologies, and the ability to multitask effectively.

The Field Support Engineer at Gogo Business Aviation is responsible for providing technical customer support, troubleshooting issues, and collaborating with cross-functional teams to enhance product sustainability. The role requires a high technical aptitude and customer-focused mentality in a fast-paced environment.

The Senior Technical Support Engineer at ServiceNow is responsible for providing technical support to customers, resolving technical cases, and coordinating assistance for complex issues. The role involves troubleshooting technical issues, understanding Java/JavaScript code, and providing input for process and product improvements.

The Support Engineer at ServiceNow is responsible for resolving technical cases created by customers, providing amazing customer support experiences, and mentoring junior team members. They play a key role in guiding customers during critical issues, using various technologies, and collaborating with other teams for issue resolution. The engineer also provides input for process and product improvements across business units.

Looking for an experienced IT Support Specialist to join Carrot's IT Operations team. Responsibilities include providing technical support, managing cloud productivity solutions, running technical trainings, overseeing collaboration tools, and ensuring a seamless user experience.

The Help Desk Technician supports the installation, configuration, and maintenance of the organization’s server environment, resolves problems associated with server hardware, OS, and application software, provides third level support, and administers user and group accounts for the Network Operating System.

Medrio is looking for a Technical Support Representative to maintain and bolster customer happiness, provide high-quality technical support, and interact with all internal teams. This entry-level position offers the opportunity to learn best practices in customer service and gain expert-level product knowledge.

Looking for a Senior Technical Support Engineer to provide extraordinary service for customers using CockroachDB. Responsibilities include assisting users, developing technical expertise, recognizing patterns in user issues, collaborating with various teams, and improving support processes.

Provide transformative customer experiences as an IT Support Specialist, collaborating with teams to resolve critical product issues, deliver training, and ensure high-quality customer interactions.

As a Technical Support Engineer at Kustomer, you will be responsible for mastering the Kustomer platform to diagnose and resolve customer issues, provide technical help, document knowledge, and ensure customer satisfaction. This role involves collaborating with customers and internal teams to deliver world-class customer experiences.