Top Remote Technical Support Representative Jobs

Provides remote technical customer support for water filtration products through phone, chat, and email. Diagnoses issues, guides customers through installation, maintenance, and troubleshooting, documents interactions, navigates multiple systems, and delivers accurate, empathetic service. Requires at least one year of customer service or technical support experience, strong communication and problem-solving skills, computer proficiency, and the ability to multitask. Water treatment, plumbing, mechanical product support, CRM, and bilingual experience are preferred.

Provides technical customer support for water filtration products through phone, chat, and email. Diagnoses issues, guides customers through installation, maintenance, and troubleshooting, documents interactions, navigates multiple systems and knowledge bases, and delivers accurate, empathetic service while meeting quality and productivity expectations.

Provides technical customer support for water filtration products through phone, chat, and email. Diagnoses issues, guides customers through installation, maintenance, and troubleshooting, documents interactions, navigates multiple systems, and delivers accurate resolutions while meeting quality and productivity goals. Requires strong communication, empathy, critical thinking, multitasking, and basic computer skills, with technical product knowledge and water filtration experience preferred.

Provides technical customer support for water filtration products through phone, chat, and email. Diagnoses issues, guides customers through installation, maintenance, and troubleshooting, documents interactions, and uses multiple systems and knowledge bases to resolve concerns. The role requires clear communication, empathy, critical thinking, multitasking, and the ability to maintain service quality in a fast-paced environment. It is fully remote within the United States, with scheduled shifts and occasional flexibility for coverage.

Provides technical customer support for water filtration products through phone, chat, and email. Diagnoses issues, guides customers through installation, maintenance, and troubleshooting steps, documents interactions, navigates multiple systems, and delivers accurate, empathetic service while meeting quality and productivity goals.

Handles inbound customer inquiries through phone, email, and chat; troubleshoots technical issues, identifies customer needs, recommends GoDaddy products, and drives sales. Maintains product and pricing knowledge, meets service and sales metrics, and supports outbound sales efforts when needed. The role requires working some nights, weekends, and holidays.

Provides Tier 1 technical support for enterprise customers through inbound calls, emails, and support cases. Troubleshoots GPS products, documents interactions in Salesforce, manages multiple cases, meets service-level agreements, follows knowledge-base procedures, creates technical notes, and escalates complex issues. Requires strong communication, problem-solving, multitasking, customer service, and technical skills in a fast-paced support environment with flexible scheduling.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provides Tier 1 technical support through phone, email, and chat. Troubleshoots hardware, software, wireless communications, account management, installations, billing, upgrades, and online orders. Documents customer interactions, resolves issues, researches escalations, follows up on open tickets, educates customers, and contributes to project initiatives while maintaining high customer satisfaction and quality standards.

Provide Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoot hardware, software, wireless communications, account management, billing, upgrades, online orders, and related issues. Document interactions, resolve and follow up on open tickets, educate customers, and escalate complex problems to second-level support. Participate in training, skill development, and short- and long-term project initiatives while maintaining high customer satisfaction and service quality.

Provides first-line technical support for EBSCO software and solutions through phone and email. Diagnoses issues, identifies root causes, troubleshoots product problems, explains features and configurations, supports upgrades, researches solutions, and communicates action plans. Collaborates with internal teams to prioritize and resolve customer issues while maintaining strong customer satisfaction.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provides live and non-live technical support for Cengage digital education solutions. Troubleshoots issues involving operating systems, browsers, plug-ins, internet connectivity, and mobile devices; uses administrative tools to analyze problems; documents interactions in a ticketing system; escalates software defects and communicates feature requests. The role also provides clear customer guidance and maintains current technical and product knowledge.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Supports software sales through technical and functional demonstrations, RFP and security questionnaire responses, webinars, proof-of-concept tools, training, and solution architecture. The role requires deep knowledge of SaaS products, AI policies, hosting and security controls, and the ability to translate technical capabilities into customer value. It partners with Sales, Proposal Management, Product Management, Marketing, and Professional Services while contributing to sales enablement and product feedback. Business travel may reach 25–30% annually.

Provide deep technical product knowledge and demonstrations, respond to RFPs/RFIs and security questionnaires, build proofs of concept and sales enablement materials, run webinars and trainings, collaborate cross-functionally to solve customer problems and drive sales. Writing and public-speaking intensive; frequent client-facing demos and up to ~25-30% travel.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.