The Technical Support Analyst at AssetWorks is responsible for assisting customers, responding to inquiries, troubleshooting issues, generating support tickets, and participating in follow-up testing. The role focuses on enhancing customer satisfaction through effective communication and resolution of technical problems while managing multiple tasks and priorities.

The Senior Technical Specialist will oversee the performance and stability of critical business applications, diagnose and resolve complex issues, lead initiatives for application enhancements, collaborate with stakeholders, and ensure optimal system operation and user training.