As a Technical Support Analyst, you will assist customers by resolving complex technical issues, ensuring high customer satisfaction through effective communication and by providing support across multiple channels. You will document solutions, collaborate with various teams, and analyze software performance, while also assisting with customer configuration tasks and mentoring junior support staff.

The Technical Support Analyst is responsible for day-to-day operational support and troubleshooting of IT systems for end users, managing incidents and requests, ensuring customer satisfaction, and documenting activities in ServiceNow. The role includes working on small projects and enhancing technical knowledge.

As a Technical Support Analyst, you will help healthcare organizations and their patients address technology challenges related to telemedicine. Your role includes monitoring video connectivity, resolving technical issues, managing customer relationships, and providing coaching on the eVisit platform. Additionally, you will collaborate with departments to enhance product reliability and report metrics for performance improvement.