Top Remote Technical Support Analyst Jobs

Provides technical support for transportation management software, hardware, and integrated systems. Responsibilities include troubleshooting complex issues, analyzing logs and database queries, conducting root-cause analysis, supporting customers across multiple channels, documenting bugs, collaborating with engineering and QA teams, meeting service-level goals, and recommending improvements. The role is remote in the U.S. and requires less than 5% travel.

Provides remote technical support for Clarity Human Services customers by resolving tickets, troubleshooting software and reporting issues, escalating bugs through Jira, supporting HUD and Federal Partner reporting, documenting solutions, testing releases, and gathering customer feedback. The role requires clear communication, careful issue diagnosis, organization, collaboration, and ongoing learning about product updates and HMIS standards.

Provides remote technical support for pharmacy systems, proprietary software, hardware, peripherals, databases, reports, and connectivity. Troubleshoots customer issues, manages prioritized support tickets, monitors system performance, documents resolutions, recommends pharmacy workflow improvements, and coordinates field technicians and parts shipments. The role requires customer communication, multitasking, SQL and networking knowledge, remote support expertise, reliable attendance, a valid driver’s license, occasional travel, and the ability to obtain Department of Defense security clearance.

Provides remote technical support for pharmacy systems, proprietary software, hardware, peripherals, databases, reports, and networking. Troubleshoots customer issues, monitors system performance, manages support tickets, documents resolutions, recommends workflow improvements, and coordinates field technician support and parts shipments. The role requires strong customer service, communication, analytical skills, SQL knowledge, remote-support experience, and willingness to travel occasionally.

Provides remote technical support for pharmacy systems, proprietary software, hardware, peripherals, databases, reports, and networking issues. Troubleshoots customer problems, monitors system performance, manages support tickets, documents resolutions, recommends workflow improvements, and coordinates field technicians and parts shipments. The role requires strong customer communication, multitasking, SQL and Windows troubleshooting skills, remote-support tool proficiency, reliable attendance, and occasional air or automobile travel.

Provides remote technical support to customers by answering inbound calls, troubleshooting ScriptPro systems, hardware, software, and peripherals, maintaining user accounts, and documenting issues in a ticketing system. Escalates complex inquiries, supports service and research projects, and maintains knowledge of ScriptPro products. The role is remote after three weeks of onsite training and requires Sunday-through-Thursday availability, reliable internet, customer service skills, and eligibility for Department of Defense security clearance.

Provides technical software support to remote customers through phone, email, and support portals. Troubleshoots Java applications and related technical issues, manages tickets and escalations within SLAs, documents solutions, collaborates with internal teams, and supports process improvements. The role requires SQL troubleshooting, customer communication, occasional travel, and scheduled after-hours emergency support.

Provides frontline technical support for employees, troubleshooting Windows hardware, software, connectivity, and access issues. Manages help desk tickets, user accounts, onboarding and offboarding, workstation deployment, equipment inventory, and vendor coordination. Documents solutions, escalates complex issues, and supports process improvements. The role requires strong customer service, communication, organization, and at least three years of technical support experience.

Provides second-level support for a Snowflake data lake, troubleshooting escalated issues, developing SQL and PL/SQL, managing Matillion ETL/ELT pipelines, optimizing data models and performance, supporting Global Trade data integration, and maintaining data quality, documentation, security, and disaster recovery practices. The role also translates requirements into technical designs and uses Jira and Confluence for Agile planning and knowledge management.

Provides in-person technical support to staff by resolving hardware, software, network, VPN, and user access issues. Installs, configures, repairs, and maintains computers, peripherals, operating systems, and applications. Sets up workstations, manages hardware inventory, documents tickets, performs basic Active Directory and Microsoft 365 administration, and escalates complex issues. The role requires strong communication, organization, prioritization, and the ability to lift up to 30 pounds.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Provide bilingual (Spanish/English) technical integration support to customer developers integrating NMI payment APIs/SDKs into POS, mPOS, or e-commerce systems. Troubleshoot issues, maintain local implementations, create/update documentation, act as an internal technical contact, and contribute to projects to ensure customers go live successfully.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.