Top Remote Technical Support Analyst Jobs

As an Engineering Tools Technical Support Analyst at BAE Systems, you will be responsible for day-to-day support of Software Engineering application environments. This includes troubleshooting, responding to service desk tickets, and documenting changes. Strong technical knowledge and customer service skills are essential for success in this role.

Provide advanced technical support to end-users, troubleshoot complex IT issues, escalate incidents, collaborate with support teams, maintain IT systems, document solutions, conduct root cause analysis, stay updated on technologies, mentor junior team members.

Provide technical assistance and support for computer systems, software, and hardware. Troubleshoot and resolve end user issues. Document details in IT service ticketing system.

Join the Technical Support Engineering Team at Neon to troubleshoot technical problems, enhance user experience with Neon Postgres, and provide support for developer tools. Collaborate with cross-functional teams and contribute to internal projects.