Top Remote Technical Support Analyst Jobs

Provide time-sensitive technical support for RIS/PACS radiology systems: troubleshoot Windows servers/workstations, networks, Oracle databases; manage 20–30 ticket backlog; document incidents; liaise with internal teams to drive resolution and participate in on-call rotation.

Provide advanced technical support to customers, resolving complex issues, documentation, and collaboration with internal teams. Assist with software configuration and improve customer satisfaction through various communication channels.

Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.

Provide technical software support to customers, troubleshoot issues, track ticket resolution, collaborate with teams, and improve support processes.

Provide end-to-end technical support for enterprise customers, owning complex issues, communicating status, creating documentation and self-service content, driving SLAs and customer satisfaction, and collaborating with Product and Engineering to improve the platform.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

The Senior Technical Support Analyst ensures operational excellence by providing advanced troubleshooting for hosted applications, mentoring the team, and monitoring performance issues.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.