Top Remote Support Engineer Jobs

Serve as the internal expert on AcuityMD healthcare data products, support commercial teams on complex data questions, and partner with Engineering to build an AI context layer and evaluation framework to measure agentic solution quality and data explainability.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

Serve as an ILS/IPS engineering SME driving Model Based Engineering/Product Support practices. Develop logistics models and deliverables (LORA, MTA, spares, provisioning, SERD), use MagicDraw/Cameo and common ILS tools, collaborate across disciplines, create training/best practices, and support MBPS implementation for defense systems.

Lead model-based logistics and product support engineering activities to modernize sustainment using MBE/MBPS. Prepare DoD/GEIA-compliant logistics models and deliverables, use MagicDraw/Cameo and ILS tools (COMPASS, SESAME, EAGLE, OPUS), perform analyses (LORA, MTA, spares, SERD, provisioning), develop training and best practices, and collaborate with project teams to implement MBPS across programs. Role supports remote, hybrid, or onsite work.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

The Staff Machine Learning Engineer will lead ML initiatives, partnering with multiple teams to enhance customer support through AI-driven solutions, focusing on conversational agents and research in chatbot architectures.

Provide advanced L2 technical support for Bindplane, troubleshoot deployment/configuration/integration issues across cloud and containerized environments, collaborate with Product/Engineering, create knowledge base articles, and act as escalation point for L1 support to improve product quality and customer satisfaction.

The Senior Software Engineer for Support AI will develop voice and chat systems for customer support, driving projects from concept to production, while collaborating across teams and improving AI capabilities through integration and data insights.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The L1.5 Support Engineer provides expert support for issues requiring additional expertise beyond Level 1, collaborating with the Level 1 team and ensuring timely resolutions.

As a Dev Support Engineer, you will manage the support queue, develop Python scripts, triage customer issues, and ensure SLA adherence.

The L2 Support Engineer diagnoses and resolves complex technical issues, mentors junior staff, manages support tickets, and documents solutions to optimize IT service delivery.

Provide technical support for customers using Proofpoint AI Security solutions, resolving issues via tickets, phone, email, and chat while diagnosing software and hardware problems.

Support and improve clinical data integrations (database extracts, HL7v2, FHIR), monitor integration health, troubleshoot incidents, own client communications and SLAs, develop SOPs/playbooks, coordinate cross-functional teams, and participate in on-call rotations to ensure compliant, scalable integrations.

Provide end-to-end technical support for enterprise SaaS customers: troubleshoot APIs, integrations, SAML/SSO, AI/LLM features; replicate defects, produce actionable engineering reports, create knowledge-base articles, and collaborate with Customer Success to resolve complex data and product issues.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow: troubleshoot AI responses, agentic workflows, and API integrations; analyze logs/telemetry (Kibana, Grafana); reproduce and document bugs; perform configuration changes; triage and escalate issues; maintain SLAs and contribute to knowledge bases.

Lead deep technical investigations and RCA for complex SaaS issues. Read C#/.NET code, write safe SQL and stored procedures, operate within production safety guardrails, respond to alerts, create actionable engineering tickets, build tooling to reduce reactive work, mentor peers, and communicate clearly to customers and stakeholders.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

Join a cross-functional Agile/DevOps team to build scalable front-end and API/service solutions. Convert designs into responsive UIs, develop APIs, apply test-first practices, ensure security/compliance, and continuously improve software via automated pipelines and quality controls.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

As a Customer Support Engineer, you will respond to customer issues, evaluate problems, solve them or escalate, and perform field services for installations and upgrades while managing relationships and enhancing customer satisfaction.

Provide hands-on technical support and escalations for VAST storage products; resolve customer issues, perform field services (installations, upgrades, break-fix), submit/manage bugs and feature requests, collaborate with engineering, sales, and professional services, ensure adoption and SLA compliance, and support assigned accounts with occasional travel and weekend/holiday rotations.

Provide hands-on technical post-sale support for VAST storage products: troubleshoot and resolve customer issues, perform installations/upgrades/field services, escalate bugs to engineering, manage feature requests and SLAs, and support adoption across accounts.