Top Remote Support Engineer Jobs

Join as a 2nd Level Support Engineer, providing technical support for Celonis software, driving ticket resolution, and contributing to ongoing service improvement.

The Support Engineer will build scalable systems for automated support, develop internal tools, and mentor support agents while collaborating with product teams to streamline processes.

The role involves providing technical support for ELD compliance products, coordinating issue resolution, analyzing technical data, and collaborating with teams to enhance product functionality.

The Trade Support Engineer acts as a primary contact for trading desks, troubleshooting issues, managing connectivity, and optimizing systems using scripting and technical knowledge.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

Lead Tier 2/Tier 3 Technical Support Engineering teams, focusing on performance, systems, and partnerships across customer segments and functions to improve support outcomes at scale.

The Senior Software Engineer for Support AI will develop voice and chat systems for customer support, driving projects from concept to production, while collaborating across teams and improving AI capabilities through integration and data insights.

The role involves providing technical support, managing product defects, advocating for customers, and collaborating with cross-functional teams while handling customer cases effectively.

Responsible for developing and supporting backend services for a Unified Provider Payment Platform using Java and Spring Boot, while providing production support and ensuring reliability of payment workflows.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Support Engineer is responsible for providing frontline IT support, troubleshooting hardware and software issues, managing tickets, and ensuring smooth onboarding and offboarding for employees.

The Application and Integration Support Engineer monitors and supports enterprise applications, troubleshooting issues, coordinating deployments, and optimizing system performance in Windows and Linux environments.

The Customer Support Engineer provides technical support and training for Avtec's systems, resolving issues via phone and in-person interactions, while collaborating with sales and engineering teams.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.

The Senior Support Engineer leads technical resolutions for enterprise accounts, manages operational workflows, and builds the support knowledge base in identity security.

The Junior L1 Genesys Support Engineer will handle client inquiries, perform troubleshooting, create tickets, and implement fixes within SLA in a remote role. Spanish proficiency is essential.

Provide technical support for the Somnoware Platform, troubleshoot issues, ensure operational quality at customer sites, and create documentation. Support healthcare IT related to patient care and contribute to team training.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.

The Customer Support Engineer diagnoses and resolves product issues, collaborates with teams for improvements, and ensures customer success through timely resolutions and technical expertise.

The Database Support Engineer will resolve complex PostgreSQL issues, provide proactive advice, collaborate with customers, mentor junior staff, and recommend product improvements.

The Database Support Engineer will resolve complex customer issues, optimize workloads, debug edge functions, mentor junior team members, and improve product quality based on real usage.

As a Database Support Engineer, you'll resolve advanced PostgreSQL issues, provide proactive optimization advice, mentor juniors, and improve product quality through customer interactions.

The Support Engineer provides application support and maintenance for SaaS and on-premises environments, ensuring continuous operation. Responsibilities include troubleshooting web technologies, writing Linux commands, and applying AI technologies for support workflows.