Top Remote Support Engineer Jobs

Leads hands-on technical escalations for federal HPE Private Cloud Enterprise environments across bare metal, virtualization, Kubernetes, operating systems, networking, and applications. Diagnoses production issues, identifies root causes, writes defect reports, validates patches, improves observability, trains field engineers, develops runbooks, supports DISA STIG compliance, and communicates incident resolutions to customers and engineering teams. Requires U.S. citizenship, Secret clearance eligibility, extensive infrastructure experience, and up to 25% travel.

Supports and sustains mission-critical private cloud and virtualized infrastructure for government systems. Responsibilities include production troubleshooting, monitoring, upgrades, patching, lifecycle management, ITIL incident and change processes, automation scripting, technical documentation, cross-functional collaboration, and 24x7 on-call support. The role requires Linux, VMware, enterprise storage, backup, cloud infrastructure, and automation experience, along with an active Secret clearance and U.S. citizenship.

Provides Microsoft core infrastructure support for managed-services customers in a reactive break/fix environment. Troubleshoots Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, Azure, and Microsoft 365 issues. Manages case queues, resolves incidents, documents solutions, communicates with customers, meets SLAs, participates in on-call support, contributes to infrastructure projects, mentors peers, and identifies customer needs.

Provide customer-facing Microsoft infrastructure support in a case-based break/fix environment. Troubleshoot and resolve Azure, Microsoft 365, Windows Server, and related technology issues; manage cases, document resolutions, meet SLAs, collaborate with peers and Microsoft support, and participate in on-call coverage. The role also involves customer communication, technical documentation, mentoring, training, and identifying potential customer needs.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Provides second-line support for complex security and networking issues, including troubleshooting, testing, reproducing, and resolving customer problems. Partners with Engineering and Operations, documents incidents, manages enterprise escalations, develops training, mentors engineers, and contributes customer-driven product and code improvements. Requires expertise in web security, network infrastructure, packet captures, and HAR traces, along with 5+ years of relevant troubleshooting experience.

Lead end-to-end machine learning initiatives for Block’s conversational support systems. Responsibilities include developing and maintaining chatbot and recommendation models, researching LLM, RAG, fine-tuning, and real-time inference architectures, shaping long-term ML roadmaps, and guiding cross-functional teams. The role also requires communicating technical strategy and outcomes to leadership and external stakeholders while delivering scalable, production-ready AI solutions across Cash App, Square, and other Block products.

Leads end-to-end machine learning initiatives for Block’s support experiences, including conversational AI, chatbots, recommendation systems, and agent tools. Defines ML roadmaps, guides research into LLMs, RAG, fine-tuning, and real-time inference, and designs, deploys, and maintains production models. The role requires strategic technical leadership, cross-functional influence, stakeholder communication, and extensive experience delivering applied ML and generative AI systems.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Provide technical support to customers using the Akamai platform by diagnosing and resolving web application, cloud, media, security, and networking issues. Collaborate with customers and internal teams, manage incidents and escalations through resolution, proactively mitigate risks, and contribute to global support best practices. Requires professional communication in Spanish and English.

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL processes, SSIS packages, data loads, and related platform components. Responsibilities include incident triage, troubleshooting, monitoring, ticket documentation, dealer communication, escalation, deployment support, health checks, knowledge-base maintenance, and preventive problem analysis. The role collaborates with development, DevOps, database, and platform teams to resolve incidents and improve support processes.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL jobs, and data integrations. Troubleshoots incidents using logs, metrics, traces, and SQL; monitors platform health; documents resolutions; communicates with dealers and internal stakeholders; escalates complex issues; supports testing, deployments, configuration changes, and preventive improvements. Maintains knowledge articles and helps users resolve common operational issues.

Own complex customer issues from intake through resolution, diagnosing CCaaS and telecommunications systems using logs, SQL, APIs, dashboards, and observability tools. Execute approved production changes, coordinate high-severity incidents, create engineering escalations, participate in global on-call rotations, communicate with customers and internal teams, and develop playbooks, root-cause analyses, and process improvements.

Provide day-to-day technical support for managed-services clients: troubleshoot Microsoft 365, Active Directory, Windows, networking, VPNs, firewalls, endpoints and peripherals; manage tickets and documentation; meet SLA response targets; travel to local client sites as needed; escalate complex issues and collaborate across teams to ensure client satisfaction.

Provides on-site IT support for Ontra’s New York office, troubleshooting hardware, software, networking, desktop, AV, and conference room issues. Prepares equipment and accounts for new hires, manages support tickets, coordinates vendors and deliveries, tracks inventory, and performs light facilities tasks. The role works independently on-site three days weekly while collaborating with a remote IT Operations team. Occasional travel for company offsites is required.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide senior technical support for Ferguson’s custom UniData-based ERP platform. Investigate application, integration, data, and performance issues; perform root cause analysis; support production stability; review code changes; document resolutions; improve monitoring and support processes; and mentor team members. The role collaborates with engineering, QA, business analysts, support teams, and business users, including participation in rotating after-hours incident support.

Provides B2B technical support for network security appliances and related products. Responsibilities include troubleshooting customer issues, supporting hardware and firmware deployments, configuring network infrastructure and virtualization, assisting with integrations and hardware replacements, managing tickets, escalating complex issues, and communicating with customers across phone, ticketing, and video channels.

Provides Level 2/3 internal IT support across Windows, Linux, and macOS environments. Responsibilities include endpoint configuration, Entra Domain Join, Intune management, profile and device migrations, remote troubleshooting, RMM administration, patching, security compliance, Microsoft 365 and Azure support, documentation, and migration tooling. The role supports integrations following company acquisitions and requires strong remote service delivery, scripting, and endpoint security skills.