Top Remote Support Engineer Jobs

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

Provide technical remote support to OneStream customers: triage and resolve complex issues, perform root cause analysis, maintain knowledge base articles, collaborate cross-functionally, and prioritize fast, high-quality customer responses.

Provide Tier 2 support for TrueNAS deployments: troubleshoot Linux, firmware, hardware, and OS interoperability; triage and escalate issues; perform system verifications and health checks; manage RMAs; assist with onsite configuration and customer walkthroughs; document procedures; mentor junior team members; and support software-defined storage and HPC environments.

Manage stability, performance, and scalability of enterprise block, file, and object storage platforms. Automate provisioning and configuration, perform capacity planning and performance analysis, install and upgrade storage systems and firmware, lead incident response and root cause analysis, support backup and disaster recovery workflows, and collaborate with global infrastructure, database, cloud, and application teams.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

The Cloud Support Engineer will manage Microsoft 365 and Azure environments, drive automation, execute Salesforce deployments, and mentor team members.

Serve as the first line of technical support for end users, resolving issues with Microsoft 365, Active Directory, and devices while using ServiceNow for incident management.

Provide frontline IT support at Cribl's San Francisco office and globally: hardware provisioning, access requests, onboarding/offboarding, AV and event support, MDM and cloud tool support, document troubleshooting in a knowledge base, execute projects to automate and integrate systems, and participate in on-call/standby duties.

Provide pre-sales technical expertise and support to sales and customers, including technical input for bids, product installations, and on-site demonstrations. Collaborate with sales teams to recommend products and identify upsell opportunities, while maintaining in-depth knowledge of company and competitor products.

The Senior Support Engineer leads technical resolutions for enterprise accounts, manages operational workflows, and builds the support knowledge base in identity security.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

The Junior L1 Genesys Support Engineer will handle client inquiries, perform troubleshooting, create tickets, and implement fixes within SLA in a remote role. Spanish proficiency is essential.

Contract IT Support Engineer working with IT & Security to support endpoint, identity, network, and cloud security. Responsibilities include user onboarding, macOS fleet management, troubleshooting across Mac/Linux/Windows, Okta administration, ZScaler and DLP support, WAF and SIEM operations, scripting automation, and documenting runbooks in a SOC 1/2 and HITRUST-governed environment. Must reside in the U.S.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provide on-site IT consultation and technical support for faculty, staff, students, and campus events. Install, configure, and troubleshoot computers, OSs, peripherals, network devices, telephones, and AV systems; support Windows, macOS, Linux, web conferencing, streaming, and event capture. Triage tickets, escalate complex issues, maintain documentation, mentor student staff, and collaborate with engineers and SMEs to implement long-term solutions.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.

The Customer Support Engineer diagnoses and resolves product issues, collaborates with teams for improvements, and ensures customer success through timely resolutions and technical expertise.

Provide technical support for the Somnoware Platform, troubleshoot issues, ensure operational quality at customer sites, and create documentation. Support healthcare IT related to patient care and contribute to team training.

Act as customer advocate for high-impact escalations across cloud and enterprise products. Coordinate cross-functional teams to remove blockers, drive timely resolutions, communicate status to stakeholders, analyze recurring issues, and improve processes and customer experience while mentoring and sharing knowledge.

The Database Support Engineer will resolve complex PostgreSQL issues, provide proactive advice, collaborate with customers, mentor junior staff, and recommend product improvements.

The Database Support Engineer will resolve complex customer issues, optimize workloads, debug edge functions, mentor junior team members, and improve product quality based on real usage.

As a Database Support Engineer, you'll resolve advanced PostgreSQL issues, provide proactive optimization advice, mentor juniors, and improve product quality through customer interactions.