Top Remote Support Engineer Jobs

Serve as the internal expert on AcuityMD healthcare data products, support commercial teams on complex data questions, and partner with Engineering to build an AI context layer and evaluation framework to measure agentic solution quality and data explainability.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Lead model-based logistics and product support engineering activities to modernize sustainment using MBE/MBPS. Prepare DoD/GEIA-compliant logistics models and deliverables, use MagicDraw/Cameo and ILS tools (COMPASS, SESAME, EAGLE, OPUS), perform analyses (LORA, MTA, spares, SERD, provisioning), develop training and best practices, and collaborate with project teams to implement MBPS across programs. Role supports remote, hybrid, or onsite work.

Serve as an ILS/IPS engineering SME driving Model Based Engineering/Product Support practices. Develop logistics models and deliverables (LORA, MTA, spares, provisioning, SERD), use MagicDraw/Cameo and common ILS tools, collaborate across disciplines, create training/best practices, and support MBPS implementation for defense systems.

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Join a cross-functional Agile/DevOps team to build scalable front-end and API/service solutions. Convert designs into responsive UIs, develop APIs, apply test-first practices, ensure security/compliance, and continuously improve software via automated pipelines and quality controls.

The software engineer will build full-stack features for Kora's voice AI agent, integrating data, refining prompts, and expanding multi-modal capabilities while mentoring peers and ensuring technical quality.

As a Technical Support Engineer, you'll diagnose and resolve technical issues, document solutions, and collaborate with engineering to improve customer experience.

The SnapLogic Support Engineer provides L2/L3 support for integrations, monitors integration jobs, resolves data issues, performs root cause analysis, and engages with business users and vendors.

Provide Tier 1/2 production and customer support for a 24x7 healthcare platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, document resolutions, and participate in on-call rotation while collaborating across teams.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Provide pre-installation IT consultancy, design and integrate digital solutions with customer infrastructure, enable remote diagnostics, perform automated deployments, troubleshoot system/software/infrastructure issues, support installs/upgrades, and liaise with sales, implementation, development and support teams to ensure SLAs and reliable operations.

As a Senior Product Support Engineer, you'll provide escalation support for security products, focusing on performance, reliability, and security for customers using Akamai's Zero Trust platform.

Provide front-line technical support and bug triage while building AI-assisted workflows, integrations, and internal tools to automate support processes, improve knowledge base content, and enable scalable, data-driven support operations.

Proactively identify and manage high-risk enterprise support cases, evaluate case health, collaborate with engineers and product teams, analyze trends, improve AI-driven risk evaluation, investigate technical issues, and drive process improvements to reduce escalations and improve customer experience.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.

Provide onsite network and server support: monitor, troubleshoot and maintain network infrastructure; configure devices and manage firewall/IDS; administer Windows Server (AD, GPO, patching) and Red Hat Enterprise Linux 9.x (hardening, patch management, performance monitoring).

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow. Troubleshoot AI responses, agentic workflows, API integrations, and observability data; reproduce and document bugs; perform configuration changes; triage and escalate issues; ensure SLA adherence; contribute to knowledge bases and communicate technical findings to customers.

The IT Support Engineer will handle frontline IT support, device management, and identity access workflows, ensuring a seamless employee experience.

As an IT Support Engineer, you'll manage frontline IT support and endpoint operations, improve access workflows, and collaborate with Security and Engineering. Responsibilities include triaging issues, onboarding, and maintaining system documentation.

As a Senior Support Engineer, you will enhance customer support for LanceDB by building infrastructure, maintaining knowledge-bases, troubleshooting customer issues, and collaborating with engineering teams. Your expertise in distributed databases and proficiency in Rust and Python will help optimize cloud-native database deployments.