Top Remote Support Engineer Jobs

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

The Trade Support Engineer acts as a primary contact for trading desks, troubleshooting issues, managing connectivity, and optimizing systems using scripting and technical knowledge.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Junior Mobile Core Support Engineer will troubleshoot and resolve telecom network issues, support customer queries, and maintain network performance while collaborating with engineering teams.

The Support Engineer will resolve complex technical issues, troubleshoot using Go, TypeScript, and SQL, and communicate with customers to enhance their experience. Collaboration with Engineering and Customer Success is key, along with internal documentation creation and customer feedback surfacing.

The Technical Account Manager serves as the primary technical escalation for grocery customers, addressing complex issues, monitoring account health, and ensuring operational stability on the Vori platform.

The Associate Linux Support Engineer will provide technical support, troubleshoot Linux issues, and enhance customer satisfaction while learning and contributing to Canonical's services.

The L1 Support Engineer provides first-line technical support for issues related to Microsoft 365, account access, and devices while ensuring effective communication and documentation.

As an L1 Help Desk Technician, provide first-line support for technical issues related to Microsoft 365, Active Directory, and service requests. Troubleshoot and escalate issues as necessary, ensuring effective communication with users and maintaining documentation.

The L2 Support Engineer diagnoses and resolves complex technical issues, manages support tickets, mentors junior staff, and optimizes user technology experiences.

Design, implement, and maintain SAP Fieldglass test automation framework and scripts; develop test plans and cases; execute automation and manual tests; track and report defects and test status; coach teammates, manage customer relationships, and integrate testing into CI/CD and DevOps workflows using observability and cloud tools.

Provide hands-on, customer-facing technical ownership for strategic ClickHouse customers on Alibaba Cloud. Own issue lifecycle from intake to root-cause analysis, resolve SQL and performance problems, advise on capacity and configuration, escalate complex bugs to engineering, contribute documentation and tooling, and support SLAs and on-call rotations for China-region accounts.

Provide Tier 1/2 cloud support for enterprise customers during East Coast business hours. Handle password resets, access provisioning, AWS Workspaces and VPN troubleshooting, IAM and SSO issues, initial cloud networking diagnostics, incident escalation, documentation, and knowledge-base contributions while collaborating with senior engineers to resolve complex incidents.

Provide advanced, customer-facing technical support for Cynet's security platform: troubleshoot escalated issues, deploy and optimize solutions, analyze logs, collaborate with R&D/product teams, mentor Tier 1 engineers, maintain documentation, and influence product improvements.

Provide advanced telecom and networking technical support: troubleshoot complex issues, perform packet analysis (Wireshark/PCAP), validate designs, lead deployments and customer engagements, mentor team members, produce documentation, handle escalations and on-call rotations, and assist pre-sales efforts.

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

Serve as the highest technical escalation for complex, high-severity incidents across edge hardware, networking, AI inference, and cloud infrastructure. Diagnose root causes at code, configuration, and infra levels, drive permanent fixes with Engineering, lead technical bridges with enterprise stakeholders, define troubleshooting frameworks and documentation, conduct post-incident reviews, and participate in on-call rotations.

Provide post-sales technical support and escalations for VAST storage products: troubleshoot and resolve customer issues, perform installs/upgrades/field services, manage feature requests/bugs, collaborate with engineering and account teams, and support adoption for file protocols, object storage (S3), and HPC use cases.

The Partnership Support Engineer will handle integration issues, improve processes, build tools for diagnostics, and ensure reliability for partner integrations, APIs, and collaborations.

The Product Support Engineer will handle customer environments, resolve Hadoop and Spark issues, and ensure optimal performance during migrations and upgrades.

As a Support Engineer, you will resolve technical issues, collaborate with engineering, support enterprise customers, and maintain documentation for the Aerospike database platform.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.

The Customer Support Engineer will provide technical support for Dot Compliance's SaaS solutions, manage customer inquiries, and collaborate internally to resolve issues effectively.

The Sr. Support Engineer provides remote support for complex VMware issues, assisting clients with troubleshooting, configuration, and enhancing customer experience while contributing to a 24x7 support organization.

The Solutions Support Engineer will provide technical support to customers, troubleshoot issues, and design scalable solutions, while supporting Kubernetes and cloud technologies.