Top Remote Support Engineer Jobs

Supports and maintains enterprise customer web integrations using Smartling’s web proxy solution. Owns technical tickets, troubleshoots browser and network issues, leads customer workshops, creates diagnostic scripts and tooling, manages production configuration changes, and collaborates with Engineering on product fixes. The role requires strong web technologies, debugging, communication, and customer-facing technical consulting skills.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides entry-level technical support for software products and instrument interfaces, handling customer calls, troubleshooting issues, documenting resolutions, escalating complex cases, and maintaining support documentation. The role manages multiple cases, supports process improvements, participates in rotating after-hours coverage, and routes incoming calls. Candidates need strong customer service, communication, problem-solving, prioritization, and technical language skills. Exposure to laboratory information system software is preferred.

Own customer technical issues from initial report through resolution. Troubleshoot complex frontend and backend problems by investigating code, system architecture, databases, and production behavior using Go, TypeScript, and SQL. Collaborate with Engineering, Product, Customer Success, and Account teams; support onboarding and ongoing usage; communicate clearly with technical and non-technical audiences; maintain documentation; and surface customer insights for product improvements.

Provide Tier III support for enterprise applications by troubleshooting complex issues, developing fixes, managing user access, monitoring system performance, and coordinating escalations. The role includes ticket management, documentation, user training, emergency system setup, stakeholder communication, and collaboration with development and infrastructure teams to improve application reliability and support processes.

Own and prioritize a customer support queue, diagnose configuration, API, integration, logging, and data-mapping issues, and resolve incidents within SLAs. Serve as a dedicated contact for accounts, provide Tier 2 and 3 partner support, manage compliance operations involving I-9 and E-Verify, and support customer implementations. Build AI agents, automations, knowledge articles, and runbooks to improve support efficiency and prevent recurring issues.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Provides technical client support and platform implementation guidance while building custom integrations, web applications, AI solutions, and automation. Diagnoses complex L2/L3 issues using SQL, logs, and root cause analysis; manages incidents through resolution; develops documentation, training, workarounds, and permanent fixes. Partners with Product, Engineering, and Implementation teams to improve adoption, automate support processes, coordinate testing, and deliver measurable customer value.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Primary point-of-contact for a customer, providing on-site and remote HPC, Ethernet, and AI infrastructure support. Troubleshoot Linux systems, networking protocols, and interoperability; reproduce and resolve complex issues; collaborate with engineering, marketing, and support; document support methodologies and improve processes.

Provide onsite and remote technical support for NVIDIA Ethernet and AI infrastructure, troubleshoot Linux-based systems, debug networking and interoperability issues, collaborate with engineering and marketing, document support methodologies, and act as primary customer contact, spending at least one week per month onsite.

Own complex enterprise Linux support escalations from initial report through root-cause analysis and resolution. Debug kernel, system, storage, networking, performance, container, virtualization, cloud, and HPC issues. Serve as senior technical contact for strategic customers, mentor support engineers, improve escalation standards, drive defects into Engineering, contribute automated tests, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Provides first-line technical support for Microsoft 365, account access, devices, and service requests. Troubleshoots Active Directory and Microsoft Entra ID issues, supports Microsoft 365 applications, manages incidents in ServiceNow, assists with Intune enrollments and mailbox permissions, documents procedures, communicates with end users, and escalates advanced compliance, access, and migration issues.

Provides advanced application support and engineering-level troubleshooting across enterprise platforms. Diagnoses incidents, performs data analysis and debugging, implements configuration changes and development fixes, and owns issues through resolution and documentation. The role identifies systemic problems, improves processes, supports automation, partners with development teams, and guides Level I engineers. Hands-on C# and .NET development experience is required, along with application support or development experience and knowledge of SQL, integrations, and related technologies.

Provides first-line technical support to customers and researchers through tickets, email, and video channels, resolving L0-L2 issues. Documents workarounds and repeatable solutions, contributes to knowledge-base content, and helps improve support workflows. The role requires strong communication, problem-solving, time management, and familiarity with command-line tools and integrations such as Jira, SAML, APIs, and SSO/2FA. Candidates should have 0–2 years of technical support or customer-facing experience; cybersecurity interest is preferred.

Provides frontline technical support for build, release, and CI/CD systems. Troubleshoots build failures, dependency issues, configuration errors, artifact repositories, Docker images, Jenkins jobs, Maven builds, and Spinnaker pipelines. Manages Slack and ticket-based support, performs incident analysis, prepares high-quality escalations, maintains documentation, and helps developers resolve delivery blockers. The role requires strong communication, Linux and Unix skills, scripting, Git, container knowledge, and build and release engineering experience.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Supports global Financial Markets network infrastructure and services in a 24/7 Network Operations Center environment. Responsibilities include monitoring systems, triaging incidents, troubleshooting TCP/IP, VPN, MPLS, routing, hardware, protocol, and multicast market-data issues, configuring Cisco, Arista, and Juniper equipment, managing vendor escalations, coordinating network changes, maintaining incident tickets, and supporting customer-facing technical operations.

Supports enterprise database and application availability, production operations, incident response, outage recovery, upgrades, certificates, APIs, middleware, backups, failover, and disaster recovery. Diagnoses cross-system dependencies using logs, metrics, and traces; coordinates with infrastructure and software teams; validates fixes and recoveries; performs root-cause analysis; and maintains operational documentation and remediation plans. The role requires an active Secret clearance and may involve after-hours work during outages and maintenance windows.

Technical Sales & Support Engineer responsible for developing and launching fastening products, supporting customers across the U.S. East Coast and Canada, conducting product demonstrations, promoting solutions, and managing development projects through market launch. The role coordinates internal plants, technical resources, account managers, and customers to solve complex problems, evaluate competitors, identify innovation opportunities, and deliver integrated fastening-system solutions. Travel up to 25% and collaboration with global teams are required.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Provide technical support, troubleshooting, maintenance, integration, installation, configuration, upgrades, and audits for electronic security, video surveillance, and access control systems. Coordinate service calls, support project and sales teams, ensure regulatory compliance, consult with customers, document solutions, and maintain strong client relationships. The role requires customer ownership from installation through ongoing service and system optimization, with travel to support customers.