Top Remote Tech Support Jobs

Lead technical partner integrations and provide expert support for Pinterest APIs and business products. Own end-to-end engineering projects, on-call support, monitoring, tooling, and cross-functional partner relationships while mentoring junior team members and driving AI-driven automations.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Provide deep technical product knowledge and demonstrations, respond to RFPs/RFIs and security questionnaires, build proofs of concept and sales enablement materials, run webinars and trainings, collaborate cross-functionally to solve customer problems and drive sales. Writing and public-speaking intensive; frequent client-facing demos and up to ~25-30% travel.

Provide front-line technical support and onboarding for a proprietary SaaS platform within a defined US region. Troubleshoot mobile and desktop issues, document resolutions, train users, assist with implementations, test upgrades, maintain support documentation, collaborate with product and 24/7 service teams, and handle PHI in compliance with HIPAA.

Provide Tier 2 technical support and advocacy for enterprise SaaS customers: troubleshoot integrations, REST APIs, workflows, authentication, certificates, and performance; query databases with SQL; write Jinja2 automation; collaborate with Engineering/SRE and CSMs; document resolutions and update customers during incident response.

Provide pre-sales technical support and market development for Bosch Public Address & Voice Alarm (PAVA) products. Influence specifications, support project wins, develop GTM strategies, perform L2 system design and validation, assist commissioning and escalations, deliver training, capture customer feedback, and represent PA at industry events to drive revenue and specification adoption.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone), troubleshoot and triage issues, escalate and document bugs for engineering, translate user feedback into product insights, and collaborate with Customer Success to improve usability and response processes.