Top Remote Technical Support Engineer Jobs

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Own and resolve complex customer security incidents through scoping, triage, threat analysis, containment, root-cause investigation, and incident response. Collaborate with security, threat intelligence, and consulting teams; develop runbooks; troubleshoot endpoint, server, network, Windows, Active Directory, Entra ID, and Microsoft 365 environments; participate in on-call support; and maintain expertise in emerging threats.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and API debugging. Manage tickets through escalation, communicate clearly with customers, support incident response, and partner with engineering on systemic fixes. Own a technical platform domain, maintain investigation playbooks and knowledge documentation, evaluate AI tooling, analyze recurring failures, and mentor support team members.

Investigate and resolve technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and API debugging. Manage support tickets through resolution, communicate updates, escalate issues to engineering, document findings, identify recurring problems, and participate in rotational on-call coverage for high-severity incidents.

Provides advanced technical support for Digital Central Monitoring Unit solutions, serving as a senior escalation resource for software, hardware, networking, cloud, virtualization, and healthcare integrations. Leads implementations, upgrades, migrations, incident resolution, and customer escalation meetings. Partners with engineering, project, field, and clinical teams to improve service quality and reliability. Develops knowledge content, mentors support personnel, manages case workflows, and participates in 24x7x365 support with approximately 4–8 annual customer trips.

Provides advanced technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing defects, documenting bugs, and coordinating resolutions with Engineering, SRE, Product, and Customer Success teams. Leads escalations, mentors support staff, improves processes and documentation, manages urgent cases, and participates in on-call and holiday coverage. Requires strong communication, cloud and Linux expertise, troubleshooting ability, and knowledge of identity and access management technologies.

Launches and supports Nokia Wavence microwave radio products across North America. Responsibilities include homologation and qualification testing, RF and system measurements, laboratory validation, troubleshooting complex microwave networks, resolving field and customer issues, supporting integration teams, preparing technical reports, and ensuring regulatory and quality compliance.

Provide technical support and field implementation for packet microwave and millimeter-wave wireless systems used in mobile backhaul, fronthaul, and broadband networks. Responsibilities include installation supervision, antenna alignment, commissioning, network integration, customer training, troubleshooting throughput and performance issues, desktop and hardware support, technical documentation, and collaboration with engineering and R&D teams. The role requires extensive RF systems experience, networking knowledge, Linux proficiency, and travel to customer sites throughout the United States.

Technical Sales & Support Engineer responsible for developing and launching fastening products, supporting customers across the U.S. East Coast and Canada, conducting product demonstrations, promoting solutions, and managing development projects through market launch. The role coordinates internal plants, technical resources, account managers, and customers to solve complex problems, evaluate competitors, identify innovation opportunities, and deliver integrated fastening-system solutions. Travel up to 25% and collaboration with global teams are required.

Provides technical support and integration leadership for Pinterest’s strategic partners and enterprise advertisers. Owns API integrations, partner relationships, technical projects, monitoring systems, bug fixes, and on-call support. Collaborates with Product and Engineering on launches and customized solutions, defines support processes and documentation, leads AI-driven automation, and mentors junior team members. Requires experience with partner or support engineering, scalable API integrations, scripting, technical client calls, and AI experimentation.

Provide post-launch technical support for broadband networks by diagnosing complex Layer 2 and Layer 3 issues across access, aggregation, routing, transport, and service layers. Investigate packet flows, logs, telemetry, alarms, and network configurations to isolate fault domains, determine root causes, and drive production incidents through resolution. Collaborate with NOC, engineering, operations, architecture, vendors, and service assurance teams in a 24x7 environment.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides advanced technical support for robotic systems during commissioning and 24/7 customer operations. Diagnoses hardware, software, controls, Linux, network, and automation failures; analyzes logs and telemetry; develops integrations and support workflows; leads major incidents; coordinates engineering, field service, and customer teams; manages cases and corrective actions; validates AI-assisted diagnostics; and mentors engineers while improving system reliability and recovery times.

Owns enterprise customer technical escalations from triage through resolution, debugging integrations, agent behavior, data pipelines, and platform issues. Partners with engineering, customer success, and solutions teams; communicates during high-stakes incidents; develops support processes, tooling, SLAs, runbooks, reporting, and AI-assisted workflows. The role also contributes scripts and fixes, feeds recurring issues into product direction, and helps scale and lead the future support organization.

Investigate customer issues involving emails, documents, data, accounts, integrations, and web applications. Configure customer accounts, support onboarding and enterprise integrations, troubleshoot logs and data, escalate well-scoped engineering tickets, and create automation, runbooks, and self-service tools. The role requires technical customer support, SQL and programming knowledge, email delivery expertise, careful data handling, and clear communication with technical and nontechnical stakeholders.

Provides first-line technical support for AAM customers and partners across the United States, Latin America, and other territories. Responsibilities include customer communication, ticket ownership in Halo and JIRA, troubleshooting software, networks, hardware, and playback logs, remote issue resolution, escalation management, knowledge base development, ITIL-based problem and change management, customer data maintenance, and onboarding sites to cloud software products.

Provides technical support for Repligen bioprocessing products and technologies through troubleshooting, customer communication, case management, documentation, and cross-functional collaboration. Uses Salesforce to track issues and supports replacement parts, RMAs, field service dispatches, escalations, and technical investigations. The role develops product expertise, interprets diagnostics and software alarms, contributes to technical documentation and process improvements, and occasionally travels for customer visits and training.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provides post-sales technical support for Telestream’s DIVA content management and video archive platform. Troubleshoots software, databases, storage, tape libraries, cloud systems, networks, integrations, and media workflows across Windows and Linux environments. Manages customer cases, SLAs, escalations, documentation, and engineering collaboration using Salesforce, Jira, and Confluence. Participates in global on-call support and contributes to knowledge-base content and customer advocacy.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.