Top Remote Technical Support Engineer Jobs

Technical Support Engineer role at Silverblaze, focusing on troubleshooting complex issues, enhancing software stack, and providing technical support. Requires 2+ years of hands-on software development experience with Java/J2EE and proficiency in various web development technologies.

The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues to ensure timely and effective case resolution. They provide technical support experiences using various communication channels and diagnostic tools to troubleshoot issues with the ServiceNow software and platform. The role also involves coordinating with other teams for complex cases and providing input for process and product improvements.

Technical Support Engineer at Nozomi Networks responsible for resolving technical issues, providing customer support, and maintaining product knowledge. Requires strong communication and troubleshooting skills, knowledge of Unix Systems, networking, and security protocols.

The Staff Technical Support Engineer at ServiceNow is responsible for providing excellent customer support experiences, resolving technical cases, mentoring junior team members, and providing input for process and product improvements. The role requires strong customer-facing technical support expertise and the ability to troubleshoot and resolve issues effectively.

Seeking a talented Senior Technical Support Engineer to provide solutions-based support to important customers. Responsibilities include deployment, troubleshooting, and support for the ThreatConnect product and related technologies. Must excel in a fast-paced environment and possess strong communication and problem-solving skills.

Cribl is seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. The ideal candidate has strong technical chops, a desire to help customers, and a natural affinity for collaboration.

As a Technical Support Engineer, you will provide support for Neo4j's Aura (DBaaS) product line, troubleshoot technical issues, and work closely with customers and internal teams.

The Technical Support Engineer is responsible for fielding escalated issues, troubleshooting technical problems, collaborating internally and externally, and advocating for timely issue resolution. They also propose documentation and trainings, collaborate for process improvements, and participate in on-call rotations. Personal qualifications include effective time management, empathy, critical thinking, communication skills, and technical experience in Salesforce, Jira, Looker, HL7, APIs, and SQL. A Bachelor's degree or equivalent experience with 1-3 years in customer service and 1+ years in a technical support role is required.

Bilingual Technical Support Engineer III responsible for supporting hardware and software aspects of autonomous robots, monitoring fleet remotely, troubleshooting technical issues, and serving as a liaison between Spanish-speaking customers and engineering teams. Requires 5-7 years of technical customer service experience and a Bachelor's degree in computer science or a STEM field.

As a Technical Support Specialist, you will be responsible for providing excellent customer support and solving technical issues for our users. You will work closely with internal teams to identify root causes of problems and prevent future occurrences. Additionally, you will collaborate with the CS and Engineering team to improve the quality of our products and enhance user experience. This is an entry-level position with a focus on building strong customer relationships and ensuring customer satisfaction.

The Technical Support Engineer will provide first-line support response to customers in a fast-paced, enterprise SaaS company within the cybersecurity domain. Responsibilities include troubleshooting and resolving product issues, maintaining high customer satisfaction, collaborating with the support team, and supporting sales activities.

As a Technical Support Engineer at Neo4j, you will handle a range of support requests, create technical knowledge content, and collaborate with various teams to resolve customer issues and improve processes. You will also develop a deep understanding of Neo4j's products and work on evolving the support experience for customers.

Seeking a resourceful and detail-oriented Technical Support Engineer to provide advanced troubleshooting for Appspace customers on software, hardware, network, and security issues. Must have experience in Cisco Digital Media Suite, Chrome OS, BrightSign, Windows Server, Linux, SQL, MY SQL, JIRA, Salesforce, and excellent communication skills. Bachelor's degree or 2-5 years of related work experience required.

As a Support Engineer - Tier 1 at NinjaOne, you will collaborate with cross-functional teams to resolve product issues, provide product training, share knowledge with partner teams, work on a set schedule with rotating on-call duties, and deliver prompt customer support.

The Senior Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging issues related to performance and instance availability for the ServiceNow Technical Support team. The role involves mentoring junior team members, diagnosing performance degradation, and working with high-value customers. Strong technical and interpersonal skills are essential for this customer-facing position.

Technical Support Engineer role at Exabeam, a global cybersecurity company. Responsibilities include managing critical situations, triaging escalations, collaborating with various teams, and driving operational and product improvements. Remote role working East Coast hours.

As a Senior Technical Support Engineer, you will provide customer support for Apollo's developer products and become knowledgeable in Apollo OSS and SaaS products. You will respond to and resolve customer support tickets, prioritize and escalate issues, collaborate with engineering and product teams, and develop technical support documentation.