Top Remote Technical Support Engineer Jobs

Provide technical support for GovCloud customers integrating, deploying, and maintaining CrowdStrike services. Own troubleshooting from issue intake through resolution or escalation, identify root causes, document bugs, manage escalations, and create knowledge-base documentation. The role requires troubleshooting Windows, Unix, networks, containers, cloud platforms, infrastructure tools, and REST APIs, while delivering strong customer communication and process improvements in a fast-paced technical environment.

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides Tier 2 technical support for payment processing, online giving, gateway integrations, and reconciliation issues. Investigates complex customer problems, reproduces defects, analyzes logs and account data, and collaborates with Engineering through Jira. Communicates clear resolutions and workarounds, manages customer expectations, maintains support metrics, and partners with Customer Success in a fast-paced SaaS environment.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Provides first-line technical support for PACS and imaging informatics systems at a major customer site. Responsibilities include troubleshooting, managing and documenting service requests, resolving incidents, escalating complex issues, supporting installations and maintenance, monitoring service performance, complying with regulations, and communicating solutions to customers. This field-based role also requires collaboration with senior engineers and cross-functional teams and ongoing technical training.

Provide technical support and field implementation for packet microwave and millimeter-wave wireless systems used in mobile backhaul, fronthaul, and broadband networks. Responsibilities include installation supervision, antenna alignment, commissioning, network integration, customer training, troubleshooting throughput and performance issues, desktop and hardware support, technical documentation, and collaboration with engineering and R&D teams. The role requires extensive RF systems experience, networking knowledge, Linux proficiency, and travel to customer sites throughout the United States.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Own and resolve the customer support queue for a B2B SaaS platform, triaging technical issues, diagnosing integrations and data problems, and communicating solutions clearly. Improve documentation, playbooks, SLAs, metrics, tooling, and support processes. Collaborate with Solutions Engineers, Product Managers, and Engineering to identify recurring issues and influence the product roadmap. The role is customer-facing, fast-paced, and requires independent problem-solving, technical curiosity, and process orientation.

Provides premium technical support to enterprise customers using Ping Identity solutions. Responsibilities include troubleshooting and reproducing SaaS and web application issues, analyzing logs and HTTP traces, managing SLAs and customer expectations, conducting troubleshooting sessions, communicating through phone and email, contributing to the knowledge base, and mentoring or onboarding support engineers. The role includes global follow-the-sun coverage, rotating on-call responsibilities, and varied schedules.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Provides end-user technical support for Net Health software applications. Responsibilities include diagnosing and resolving client issues, troubleshooting software dependencies and system problems, escalating unresolved cases, responding to email and phone inquiries, documenting resolutions, maintaining knowledge-base content, and collaborating with internal teams. The role also requires product training, follow-up communication, effective case management, and support for both technical and non-technical users.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Provides technical customer support to online merchants through live chat, email, and occasional phone calls. Troubleshoots issues, gathers context, escalates bugs to engineering, identifies trends, and recommends improvements. The role also contributes to documentation, best practices, incident reporting, and merchant product expertise while collaborating within a remote swarm-support model.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

Provide technically deep support to U.S. federal and public-sector customers using ClickHouse in government-authorized environments. Responsibilities include troubleshooting, deployment guidance, secure operational practices, documentation, federal proof-of-concepts, security questionnaires, and ATO-adjacent evaluations. The engineer partners with Product, Engineering, Security, and go-to-market teams while supporting cases through tickets, email, Slack, chat, and phone and meeting required SLAs.

Provides technical customer support by troubleshooting GitHub repositories, CI/CD pipelines, integrations, logs, code, and configurations. Owns support tickets through resolution, assists with onboarding and implementation, identifies recurring issues, creates documentation and internal tooling, and partners with Engineering, Product, Customer Success, and Sales to improve customer outcomes and product reliability.