Top Remote Support Engineer Jobs

Provide production support and monitoring for a regulated trading exchange, execute daily operational processes, triage and resolve incidents, tune performance, support releases, maintain runbooks and documentation, automate operational workflows, and collaborate with development, QA, infrastructure, and partners to ensure stable, SLA-driven exchange operations.

The L1.5 Support Engineer provides expert support for issues requiring additional expertise beyond Level 1, collaborating with the Level 1 team and ensuring timely resolutions.

Provide high-quality, customer-facing production support for Marqeta's card issuing platform: respond to tickets, diagnose and resolve issues, perform root cause analysis, coordinate with Engineering/Product, run on-call rotations, improve processes and automation, mentor junior engineers, and document learnings to improve service delivery and customer experience.

The L2 Support Engineer diagnoses and resolves complex technical issues, mentors junior staff, manages support tickets, and documents solutions to optimize IT service delivery.

The Product Support Engineer will bridge the gap between Engineering and Customer Experience, resolving production issues, using AI for improvements, and consulting with Operations to automate processes.

Provide production support, maintenance, troubleshooting, and enhancements for legacy VB.NET desktop and service applications. Diagnose issues across applications, databases, Windows systems, and connected devices; write and optimize T-SQL; manage deployments, incident investigations, and documentation; collaborate with business and technical stakeholders to ensure reliability and continuity.

Provide technical support for customers using Proofpoint AI Security solutions, resolving issues via tickets, phone, email, and chat while diagnosing software and hardware problems.

Build and maintain cloud-focused applications and management/emulation capabilities. Perform full-stack development, infrastructure automation, and Tier 1/2 cloud support (AWS). Participate in Agile, track tickets, produce documentation, test deployments, and support users via phone/IM/email during East Coast hours.

Perform MSP client onboarding and professional services projects: discover and document environments, deploy MSP platforms, execute Microsoft 365/Azure/Entra ID/Intune and infrastructure migrations, configure networking, servers, endpoints and security, validate and document work, and hand off to service teams while coordinating with project managers and vendors.

Primary point-of-contact for a customer, providing on-site and remote HPC, Ethernet, and AI infrastructure support. Troubleshoot Linux systems, networking protocols, and interoperability; reproduce and resolve complex issues; collaborate with engineering, marketing, and support; document support methodologies and improve processes.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

As a PostgreSQL Database Support Engineer, you'll assist DBA teams with troubleshooting, create knowledge base articles, and author community blogs while focusing on performance tuning and high availability solutions.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

As a Cloud Support Engineer, you will resolve complex customer issues related to Ubuntu, ensure high satisfaction levels, and contribute to knowledge sharing.

As a Customer Support Engineer, you will respond to customer issues, evaluate problems, solve them or escalate, and perform field services for installations and upgrades while managing relationships and enhancing customer satisfaction.

Provide technical support and advocacy for CodeSignal users: triage and resolve support tickets, troubleshoot product issues, gather diagnostic data, communicate with users and internal teams, prioritize multiple requests, and escalate severe issues. Work cross-functionally to improve user experience and maintain support quality in a fast-paced, remote startup environment.

Provide advanced technical and project support for Globalstar Gateway systems: troubleshoot incidents, analyze operational data, validate systems, optimize network performance, create documentation, train staff, and support operations during repairs and downtime to maintain SLA uptime.

Provide advanced email and live technical support for enterprise customers, diagnose database internals and SQL performance, reproduce and report bugs, collaborate with engineering and customer-facing teams, improve support processes and documentation, and participate in on-call rotation while working a Thursday–Sunday 10-hour shift schedule.

The software engineer will build full-stack features for Kora's voice AI agent, integrating data, refining prompts, and expanding multi-modal capabilities while mentoring peers and ensuring technical quality.

Develop and maintain ETL solutions, optimize processes, validate data, and support production issues. Collaborate with analysts for efficient data integration.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Provide onsite and remote technical support for NVIDIA Ethernet and AI infrastructure, troubleshoot Linux-based systems, debug networking and interoperability issues, collaborate with engineering and marketing, document support methodologies, and act as primary customer contact, spending at least one week per month onsite.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

Provide Tier 2 technical support and escalations for Tailscale customers: troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Eng, and contribute to documentation and recurring friction elimination.

The SnapLogic Support Engineer provides L2/L3 support for integrations, monitors integration jobs, resolves data issues, performs root cause analysis, and engages with business users and vendors.