Top Remote Support Engineer Jobs

Leads enterprise endpoint engineering across Intune, SCCM/MECM, and Azure. Responsibilities include device provisioning, application deployment, patching, compliance, hybrid identity management, PowerShell automation, Windows infrastructure support, endpoint security controls, and mentoring junior engineers. The role also requires imaging and operating-system deployment, Active Directory and network administration, certificate authentication, and IAVA deployment processes. The position is primarily remote but requires candidates to reside in the DMV area for occasional in-person meetings.

Provides second-level technical support for PACS, RIS, and healthcare IT systems. Troubleshoots escalated issues, manages support queues, performs system updates, supports cloud integrations, documents resolutions, and coordinates with technical teams. The role also delivers customer training, conducts technical evaluations, supports healthcare compliance, performs root cause analysis, and maintains customer relationships. Healthcare IT or radiology experience, strong Windows and Linux administration, MSSQL, networking, and healthcare interoperability knowledge are required.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Troubleshoot and resolve hardware, software, networking, infrastructure, and system integration issues across deployed cloud and edge environments. Configure and maintain servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. Monitor performance, support incident response, validate hardware and software, develop diagnostic automation, and document resolutions while partnering with Engineering, QA, Product, and field teams.

Designs and maintains an enterprise Power BI customer support metrics dashboard integrating ServiceNow, endpoint, communications, inventory, and survey data. Builds KPI, SLA, XLA, trend, forecasting, and predictive analytics; supports executive reporting and CX roadmaps; maintains data governance, security, lineage, and ATO documentation; and delivers Power Apps analytics, stakeholder demonstrations, ad hoc reporting, and analyst mentoring.

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

Support and maintain AWS-based Amazon Connect contact center environments. Build monitoring and observability capabilities using Splunk, CloudWatch, and Zabbix; troubleshoot production incidents, perform root cause analysis, improve logging standards, and implement corrective actions. Collaborate with developers, architects, platform owners, and vendors to enhance reliability, dashboards, diagnostics, and operational efficiency across CCaaS platforms.

Support and maintain AWS-based Amazon Connect contact center environments. Build proactive monitoring, logging, dashboards, and observability capabilities using Splunk, CloudWatch, and related tools. Troubleshoot production incidents, perform root cause analysis, implement corrective actions, and improve platform reliability. Collaborate with developers, architects, platform owners, and vendors to enforce monitoring standards and enhance operational performance across enterprise CCaaS platforms.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

Provides technical customer support by triaging and resolving issues involving RelationalAI, Snowflake, Azure, databases, and graph technologies. Troubleshoots logs, stack traces, performance problems, environments, and client applications; communicates with technical and executive stakeholders; collaborates with Sales, Field Engineering, Product Management, and Product Engineering; and improves support processes, tools, products, and customer experience.

Provides Tier 1 and Tier 2 technical support for GPUaaS customers through ticketing, email, and chat. Responsibilities include triaging issues against SLAs, resolving common problems using Linux and networking knowledge, escalating complex incidents, maintaining ticket records, creating documentation, supporting account lifecycle changes, participating in rotating on-call coverage, and improving runbooks and customer satisfaction.

Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and APIs. Manage support tickets, communicate with customers, collaborate with engineering on escalations, document findings, develop playbooks, support incident response, identify systemic improvements, apply AI tooling, and mentor new team members.

Investigates and resolves technical issues for enterprise SaaS customers using logs, traces, metrics, code analysis, SQL, and API debugging. Manages support tickets, communicates with customers, escalates issues to engineering, documents findings, identifies recurring problems, and participates in rotational on-call coverage for high-severity incidents.

Provides second-level technical support for PACS and healthcare IT systems, troubleshooting escalated issues, managing support queues, maintaining system updates, and coordinating with customers and cross-functional teams. The role supports Windows, Linux, databases, networking, cloud integrations, RIS, DICOM, HL7, and EMR technologies. Responsibilities also include documentation, training, root cause analysis, technical evaluations, compliance, customer communication, and continuous improvement. The position is remote with occasional travel and on-call participation.

Implements, configures, deploys, and supports software platforms and HL7 interfaces. Troubleshoots operating systems, databases, VPN connectivity, and application integrations; manages customer support tickets, SLAs, documentation, and implementation timelines. Advises customers on technical requirements, collaborates across teams to improve reliability, and participates in an on-call rotation.

Provides remote Level 2 technical support across helpdesk, Microsoft 365, identity, server, network, and endpoint environments. Reviews and authorizes automated workflows, resolves live user issues, administers accounts and permissions, troubleshoots connectivity, supports workstation deployments, documents work, and escalates complex issues. The role also identifies automation opportunities, validates AI-enabled workflows, follows incident response procedures, and participates in on-call support.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application, API, authentication, network, and system issues; managing alerts and remediation plans; configuring content sources; educating customers; maintaining runbooks and knowledge articles; coordinating cross-functional improvements; and representing customer needs. The role is hybrid in New York City or Nashville and includes customer-specific screening, equipment, training, certification, and extended on-call coverage.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.

Provide technical support to a globally distributed workforce across hardware, software, identity, networking, cloud applications, and endpoint systems. Support onboarding, offboarding, device provisioning, access management, asset tracking, documentation, compliance activities, and security best practices. Troubleshoot macOS and Windows environments, escalate complex issues, and improve IT processes through automation. Collaborate with People, Security, Legal, Finance, and Engineering while exploring AI productivity tools and emerging workplace technologies.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.

Develop and support a mature Java court case management platform. Diagnose production issues across application, database, and integration layers; investigate ESB defects; work with XML/XSLT, JMS, SOAP, and REST services; collaborate on issue triage and documentation; and contribute to modernization from legacy Java frameworks toward Spring MVC and modern front-end technologies.

Diagnose and resolve complex production issues in a Java court case management platform. Responsibilities include debugging backend services, databases, ESB integrations, XML/XSLT transformations, JMS messaging, SOAP/REST services, and third-party e-filing systems. The engineer will collaborate on issue triage, document root-cause analyses, participate in code reviews, support legacy modernization toward Spring MVC and modern front-end frameworks, and maintain production system reliability.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.