Top Remote Support Engineer Jobs

Provides technical support for EasyPost’s GlobalShip enterprise shipping solution. Responsibilities include client configuration, troubleshooting, customer follow-up, minor software and database adjustments, software testing and deployment, issue escalation, and coordination with support and integration teams. The role requires managing multiple support issues, communicating effectively with customers and internal teams, and adapting to new technologies. Travel is required occasionally, and the position may be remote or hybrid.

Owns incident triage and resolution across the member app, clinical Care Hub, internal tools, and data pipelines. Responsibilities include reproducing issues, investigating logs and code, shipping durable fixes, prioritizing technical backlogs, writing runbooks, creating alerts and automations, and communicating with members and care teams. The role requires careful handling of protected health information and close collaboration within a remote engineering team.

Designs and extends Salesforce Health Cloud solutions, including custom Apex, Visualforce, Lightning Web Components, data models, integrations, and deployments. Collaborates with stakeholders and QA to deliver scalable solutions, troubleshoot defects, and support clients. Debugs JavaScript and Node.js services, web and mobile applications, and cross-stack issues involving AWS and containerized environments. Ensures relevant HL7 and HIPAA compliance while coordinating with engineering, product, DevOps, and India-based support teams.

Supports clinical applications through daily maintenance, troubleshooting, incident triage, access administration, monitoring, documentation, and issue escalation. Provides end-user assistance, communicates outages and resolutions, manages tickets, identifies recurring problems, and recommends application improvements. Collaborates with vendors, clients, development, operations, and client success teams. Also supports Active Directory, participates in an after-hours rotation, and contributes to process improvement. This remote role requires five or more years of healthcare help desk or application support experience.

Lead a hands-on application support team for a GCP-hosted payments platform. Own complex incident triage, root-cause analysis, monitoring, alerting, observability, post-incident reviews, and banking client escalations. Build Python and Bash automation, internal support tools, dashboards, and runbooks while investigating MySQL production data and microservice failures. Mentor junior analysts, define support processes and SLAs, coordinate global coverage, and partner with engineering and product to improve system supportability.

Provides onsite Tier III product support for deployed DoD software systems. Installs, configures, administers, monitors, tests, and troubleshoots Linux and Windows virtual machines, Java applications, web servers, and operational environments. Investigates field issues, supports releases, manages configurations, performs backup and recovery, documents procedures, coordinates with development teams, and serves as the primary technical interface with the customer.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Provides Tier 3 production support for advanced advertising applications. Performs full-stack troubleshooting, root-cause analysis, and resolution of medium to complex technical issues across cloud and software stacks. Responds to customer support requests, documents solutions, mentors junior engineers, and contributes technical expertise in a collaborative environment. Technologies may include Azure, AWS, .NET Core, Angular, Java, Python, APIs, and SQL.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provides technical customer support through email and live chat, triages tickets, diagnoses product issues, assists customers with onboarding and platform usage, and identifies product improvements. The role also supports process improvement and collaborates with Product and Customer Success teams. Candidates should understand basic programming concepts, communicate clearly, work independently, and be available for rotating weekend coverage during Central or Mountain time zone hours.

Provide technical support to enterprise customers and sales teams by troubleshooting product and integration issues, resolving escalations, documenting solutions, and meeting service metrics. Collaborate with development and QA teams, contribute customer insights to product improvements, and support the Enterprise Browser across the customer journey. The role requires strong expertise in operating systems, networking, security tools, debugging, IT environments, and support platforms, plus fluency in Spanish.

Own post-launch bugs, production issues, and enhancements for AI agents and related products. Investigate root causes across logs, code, conversation data, APIs, authentication, telephony, and integrations; implement and test fixes; support customers directly; guide frontline Support Engineers; and build internal tools that improve investigation and resolution speed.

Own production bugs, escalations, and enhancements for AI agent products. Investigate issues across logs, code, conversation data, telephony, integrations, authentication, APIs, and LLM prompting; implement, test, and ship fixes. Support customers directly, coordinate testing, guide frontline support engineers, build internal investigation tools, and relay feedback to Product while meeting SLAs.

Provide Tier 2 technical support by triaging, troubleshooting, escalating, and resolving client and internal requests. Diagnose root causes, develop workarounds, coordinate with engineering and product teams, improve support workflows, assess internal tooling, and apply software testing practices. The role requires API troubleshooting, monitoring and alerting experience, and strong communication in a healthcare technology environment.

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.

Provides advanced technical escalation support for video security and access control products. Troubleshoots complex software, hardware, networking, and VMS issues; leads technical swarms; collaborates with Engineering, Product, Sales, partners, and customers; mentors support specialists; documents solutions through KCS; identifies recurring defects and improves support workflows. Requires hybrid work, weekend on-call participation, and eligibility for a CJIS-related background check.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows environments, SSO and identity providers, MDM, VPNs, desktop applications, CRM integrations, and user permissions. Lead customer IT meetings, resolve or validate issues, document bugs for R&D, train users, and manage onboarding follow-ups through go-live.

Lead model-based logistics and product support engineering activities to modernize sustainment using MBE/MBPS. Prepare DoD/GEIA-compliant logistics models and deliverables, use MagicDraw/Cameo and ILS tools (COMPASS, SESAME, EAGLE, OPUS), perform analyses (LORA, MTA, spares, SERD, provisioning), develop training and best practices, and collaborate with project teams to implement MBPS across programs. Role supports remote, hybrid, or onsite work.

Serve as an ILS/IPS engineering SME driving Model Based Engineering/Product Support practices. Develop logistics models and deliverables (LORA, MTA, spares, provisioning, SERD), use MagicDraw/Cameo and common ILS tools, collaborate across disciplines, create training/best practices, and support MBPS implementation for defense systems.

Develop, maintain, integrate, test, and support database-driven web applications for VHA ORD programs. Responsibilities include SQL queries and stored procedures, application debugging, functional and regression testing, production troubleshooting, deployment coordination, defect resolution, documentation, and communication with technical and non-technical stakeholders.

Provides L3/L4 operational support and engineering for Citrix and Azure Virtual Desktop environments. Responsibilities include troubleshooting, platform administration, endpoint and identity management, patching, monitoring, disaster recovery, automation with Infrastructure as Code, performance and cost optimization, client advisory, documentation, incident response, and mentoring. The role supports multiple enterprise customer environments while improving reliability, security, governance, and service delivery.

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Supports worldwide deployment and installation of servers, hardware, operating systems, applications, security patches, and Oracle database changes. Coordinates installation teams, site surveys, logistics, deployment schedules, refresh plans, technical documentation, project plans, and standard operating procedures. Performs hardware configuration management and emergency installation support while responding to special projects and deployment surges. Requires extensive international travel to customer facilities.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides Tier 3 technical escalation for complex API, integration, authentication, schema, and data-flow issues in enterprise federal and DoD-aligned environments. Responsibilities include incident triage, log analysis, root-cause investigation, API specification validation, testing, documentation, change control participation, monitoring improvements, and collaboration with development, cloud, cybersecurity, and integration teams.