Top Remote Support Engineer Jobs

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provides post-sales technical support for Telestream’s DIVA content management and video archive platform. Troubleshoots software, databases, storage, tape libraries, cloud systems, networks, integrations, and media workflows across Windows and Linux environments. Manages customer cases, SLAs, escalations, documentation, and engineering collaboration using Salesforce, Jira, and Confluence. Participates in global on-call support and contributes to knowledge-base content and customer advocacy.

Provide senior technical support for Ferguson’s custom UniData-based ERP platform. Investigate application, integration, data, and performance issues; perform root cause analysis; support production stability; review code changes; document resolutions; improve monitoring and support processes; and mentor team members. The role collaborates with engineering, QA, business analysts, support teams, and business users, including participation in rotating after-hours incident support.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.

Provides first-level technical support for Tintri storage solutions in a 24x7x365 environment. Owns customer cases from intake through resolution or escalation, troubleshoots hardware, software, operating system, networking, virtualization, and storage issues, analyzes logs and diagnostics, documents case activity, communicates with customers, and collaborates with senior engineers and engineering teams. The role also contributes to knowledge-base content and requires shift, weekend, and holiday coverage.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Software Engineer II supporting production systems by triaging engineering escalations, resolving software bugs, shipping fixes, executing database changes, monitoring performance, and participating in on-call incident response. The role partners with product and engineering teams, documents solutions, reviews code, and owns projects that reduce recurring support issues. The engineer will work primarily with TypeScript, Node.js, React, PostgreSQL, Grafana, and Sentry in a remote-first environment.

Resolves escalated Crestron technical support cases remotely and onsite, assists dealers and customers, stages projects, reviews system designs and programming, gathers diagnostic data, conducts site surveys, manages customer communications and project risks, and collaborates with sustaining engineering and product management. The role requires extensive AV and customer support experience, Crestron programming expertise, industry certifications, and 70% travel.

Provides advanced technical support for healthcare technology clients, diagnosing complex issues, performing root-cause analysis, monitoring systems, managing escalations, creating documentation, developing scripts and workflows, supporting on-call operations, collaborating cross-functionally, and mentoring junior engineers.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Own technical support cases for enterprise real estate software from triage through resolution. Diagnose application, service, integration, configuration, and data transmission failures using logs, stack traces, packet analysis, and database queries. Perform installations, upgrades, and migrations; lead customer troubleshooting sessions; coordinate escalations with Engineering and Infrastructure; support release readiness; and maintain documentation and runbooks. The role also requires customer relationship management, cross-functional collaboration, and scheduled after-hours or occasional weekend support.

Leads a software support team responsible for production reliability, defect triage, code maintenance, deployments, vulnerability remediation, testing, and operational response. Develops and reviews code, coordinates Agile delivery, monitors production concerns, communicates risks, and partners with engineering, infrastructure, IT, QA, product, and customer experience teams to maintain secure, supportable digital learning applications.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

Happiness Engineers at Automattic provide customer support via email and chat, improve customer experiences, and advocate for clients. They require strong technical skills, especially in WordPress and WooCommerce, along with exceptional communication and initiative.

Provides overnight technical support across Windows, Linux, cloud, virtual infrastructure, networks, and customer environments. Monitors systems, responds to incidents, performs patching and scheduled maintenance, manages accounts and resources, troubleshoots VMware and network issues, validates backups, and documents shift handoffs. The role requires independent work, customer communication, change-management adherence, and escalation of unresolved issues to appropriate technical teams.

Supports Symbotic robotic warehouse systems through troubleshooting, escalation management, remote diagnostics, log and performance analysis, root-cause investigation, and cross-functional issue resolution. The role works across software, networking, infrastructure, controls, and electrical systems, documents solutions, contributes knowledge-base content, and recommends preventative improvements to maintain system reliability at customer sites.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Leads technical support projects and expert teams across the CIS region, oversees field actions and regulatory compliance, develops and certifies partner engineers, troubleshoots medical ventilation systems, delivers technical training, and collaborates with commercial and product teams. The role requires international travel of up to 30% and can be based anywhere in Europe.