The Role
The Support Engineer provides technical assistance to customers, handling issues related to Bluesight products and general IT support, while ensuring customer satisfaction.
Summary Generated by Built In
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
Position Overview
We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure hardware and software meets their standards
Duties and Responsibilities:
- Answer inbound phone calls from customers on the technical support lineRespond to emails from customers
- Assist customers with technical issues related to Bluesight products
- Analyze application data and ensure accuracy with resolutions
- Assist employees with general IT issues such as email, wireless, and other IT products
- Resolve issues, maintain high-end customer satisfaction and confidence
- Security assessments and remediation
- Other duties and technical projects as assigned
- Occasional overnight on call rotation coverage
Qualifications and Skills:
- Bachelor's degree in related field preferred2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time
This position is a remote position and open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Top Skills
Excel
SaaS
SQL
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The Company
What We Do
Bluesight solves supply chain inefficiencies and reduces risk by using AI and machine learning to surface actionable analytics for every step of the medication lifecycle. Through our suite of Medication Intelligence™ solutions, Bluesight brings simplicity, visibility, and predictability to the complex world of medication management. More than 1,600 U.S. and Canadian hospitals utilize Bluesight solutions to optimize their hospital’s pharmacy practices by improving efficiency, reducing medication costs, and increasing compliance and safety.
