Engineer - Technical Support 2_HC

Reposted 5 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
90K-136K Annually
Mid level
Artificial Intelligence • Healthtech • Analytics • Biotech
The Role
The Process Transformation Specialist will improve MR installation and calibration processes by collaborating with stakeholders, identifying inefficiencies, and driving change initiatives.
Summary Generated by Built In
Job Description SummaryGE HealthCare offers an exciting opportunity for a Process Transformation Specialist to collaborate closely with our Mechanical Installation vendors, MR calibration teams, and field service engineers to drive significant improvements in our Magnetic Resonance (MR) business. The ideal candidate will drive improvements in installation and calibration processes by partnering with initiative leaders and subject matter experts across project management, manufacturing, logistics, and field services to transform the wing-to-wing delivery and installation experience. This role is particularly well-suited for candidates with experience in MR systems, mechanical installation, field service engineering, or operational excellence and lean transformation initiatives.
At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

Job DescriptionRole Responsibilities
  • Champion process simplification and optimization for MR mechanical installation and calibration through a strong partnership with workstream leaders.

  • Identify inefficiencies in current workflows using lean methodologies and structured problem-solving.

  • Accelerate the development and documentation of standard work procedures through proactive collaboration with stakeholders.

  • Enable continuous improvement by conducting KPI and root cause analyses that inform decision-making and strengthen workstream execution.

  • Drive iterative improvement by participating in try-storming sessions that test and evolve process solutions.

  • Partner with workstream leaders to design and execute transformation testing plans that drive meaningful change.

  • Drive adoption of change initiatives through targeted training, clear communication, and active stakeholder engagement.

  • Collaborate with cross-functional business leaders to ensure consistent and sustainable processes across all regions.

  • Champion a customer-first mindset to ensure actions and plans directly support GEHC’s value creation goals.

Required Qualifications
  • Bachelor’s degree in Engineering (Mechanical, Electrical, or Biomedical), Operations, or a related technical field, with at least three years of experience with MR field service, mechanical installation, or calibrations OR with an Associate’s degree and minimum five years of relevant hands-on experience in MR systems or medical imaging field service.

  • Equivalent military or technical training may be accepted in place of formal education.

  • Willingness to travel up to 25-50%, including overnight stays, to manufacturing, logistics, or customer sites.

  • Legal authorization to work in the United States is required.

  • Has a valid US state driver’s license.

Desired Characteristics
  • MBA or MS in Engineering, Operations, or Supply Chain.

  • Proficiency in lean principles, including value stream mapping, standard work, problem-solving, and daily management.

  • Proven ability to collaborate on diverse, cross-functional teams.

  • Strong project management, communication, and analytical abilities.

  • Ability to motivate, develop, and influence others at all levels within an organization.

  • Fosters enthusiasm for achieving company objectives by clearly communicating operational plans and strategies.

  • Demonstrated leadership skills with a solid understanding of factors influencing GEHC businesses and suppliers.

#LI-REMOTE

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $90,400.00-$135,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Top Skills

Lean Methodologies
Mechanical Installation
Mr Systems
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The Company
Chicago, IL
50,282 Employees
Year Founded: 1892

What We Do

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence.

As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform.

With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world.

We embrace a culture of respect, transparency, integrity and diversity.

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