Top Remote Support Engineer Jobs

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

As a Senior Product Support Engineer, you'll provide escalation support for security products, focusing on performance, reliability, and security for customers using Akamai's Zero Trust platform.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.

Provide onsite network and server support: monitor, troubleshoot and maintain network infrastructure; configure devices and manage firewall/IDS; administer Windows Server (AD, GPO, patching) and Red Hat Enterprise Linux 9.x (hardening, patch management, performance monitoring).

As a Senior Support Engineer, you will enhance customer support for LanceDB by building infrastructure, maintaining knowledge-bases, troubleshooting customer issues, and collaborating with engineering teams. Your expertise in distributed databases and proficiency in Rust and Python will help optimize cloud-native database deployments.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Provide remote technical support via email, chat, and phone: diagnose and troubleshoot software, hardware, network, and account issues; document tickets; escalate complex problems; create and maintain technical documentation; manage multiple issues to meet SLAs; follow up with customers and suggest product or process improvements.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

The Tier 1 Support Engineer at Logz.io will handle customer issues related to cloud and Kubernetes, ensuring smooth operations through troubleshooting and effective communication.

Lead Level 3 application support and root-cause analysis for cloud-based solutions, manage incidents/on-call rotations, monitor observability tooling, collaborate with engineering/DevOps/product teams, drive automation and improvements, and own technical projects to maintain platform stability and client relationships.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.

The Network Engineer will support DARPA by managing DCO capabilities, troubleshoot networks, and deploy sensor platforms in various environments.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

Provide remote technical support and troubleshooting for Trane commercial water-cooled chillers, analyze chiller data and reports, guide field technicians, assist with root cause and defect resolution, author technical literature and training, participate in quality audits and product development, and travel occasionally to job sites.

Provide L2 application support for Alkami's ACH Alert Fraud Prevention platform: triage and resolve customer-reported issues, analyze logs and run SQL queries, manage SLAs and escalations, document resolutions, validate releases, participate in on-call rotations, monitor environments, and perform root-cause analysis to improve processes and client experience.

Own incident tracking and response, troubleshoot escalated issues, run SQL queries and API tests, monitor systems, create alerts, report KPIs, communicate status to CX, Engineering and Business, and participate in on-call rotation and post-mortems.

Serve as a dedicated technical partner for Priority Support customers: provide hands-on Snowflake platform support, optimize query performance and cost, manage integrations and migrations, drive incident resolution and RCA, run release/readiness and DR drills, apply AI-assisted tooling, and coordinate cross-functional improvements to improve customer outcomes.

Provide technical support and maintenance for production applications: investigate incidents, run disaster recovery scripts, update runbooks, monitor dashboards and automation, execute service account renewals, collaborate with development and infrastructure teams, and support audits and risk controls to prevent recurrence.

Provide production application support: troubleshoot and resolve incidents, maintain runbooks and automation, monitor dashboards, execute disaster recovery scripts, perform account/password renewals, support audits, and collaborate with development and infrastructure teams to prevent recurrence.

Lead ServiceNow platform administration and Level 2 support, manage bi‑weekly releases, upgrades, MID Servers and integrations, perform hands‑on development, maintain ITIL processes, runbooks, and audit controls, and participate in on‑call rotation and continuous improvement.