Top Remote Support Engineer Jobs

Perform deep functional, exploratory, and customer-focused manual testing for new features and production issues. Create test plans and high-quality test cases, validate backend data and file integrations, capture evidence and defects, and validate document outputs and compliance workflows. Support regression, feature, and workflow testing across distributed systems, assist with UAT, coordinate with automation engineers, provide frontline support for hot fixes/patches, and demo fixes/features to stakeholders.

Perform deep functional, exploratory, and customer-focused manual testing for new features and production issues. Create test plans and traceability, validate backend data and file integrations, reproduce customer issues, capture evidence/defects, perform regression and workflow validation across distributed systems, assist with UAT, support frontline hot fixes, and demo fixes/features to stakeholders.

The Desktop Support Engineer will build, customize, and maintain Windows desktop images, manage updates, and troubleshoot issues while ensuring compliance with security standards.

Create and manage technical support communications and documentation for varied audiences. Collaborate with cross-functional SMEs, apply product knowledge (servers, storage, networking), follow HPE writing standards and document lifecycle, lead projects and mentor junior team members, and ensure clear, logically sequenced content.

Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

Provide technical support and escalation assistance for Merge Healthcare products, ensuring customer satisfaction through effective problem resolution and communication.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

As a Software Engineer - L3 Support, you will resolve complex Ubuntu-related issues, collaborate with teams, and participate in upstream communities to drive bug fixes and improvements.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.

The Technical Support Engineer provides high-quality support for US customers, collaborates with the Professional Services team for implementations, resolves complex technical issues, and documents solutions.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

The Support & Systems Engineer will provide L2/L3 support, manage complex troubleshooting across systems and networks, execute migrations, and improve documentation and processes.

The Mechanical Project Engineer enhances BEUMER's material handling systems through engineering support, upgrades, troubleshooting, and collaboration with various teams to ensure system reliability and performance.

The Controls Engineer II role involves troubleshooting, optimizing machine control systems, and supporting maintenance in baggage handling environments, ensuring system reliability and customer satisfaction.

The role involves resolving escalated technical issues, deploying Cynet's security platform, collaborating with teams, and mentoring Tier 1 support.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

Provide rapid production support and stability improvements for Salesforce: investigate and resolve Apex, Flows, LWC, and integration issues; perform root-cause analysis; deploy hotfixes; monitor platform health; create runbooks and documentation; use AI-assisted tools to accelerate debugging and solutions.

Provide first-level technical support for Clinical AI products and healthcare IT systems, troubleshoot incidents, manage ticket queues, coordinate escalations, perform system updates, support cloud integrations, train users, document resolutions, and collaborate cross-functionally to ensure customer satisfaction and regulatory compliance.