Top Customer Success Jobs in Raleigh, NC
The Operations Control Specialist oversees flight-following activities, monitors aircraft during operations, manages communications, coordinates with ATC, and assists aircrew. Responsibilities include tracking flight plans, reporting discrepancies, and initiating emergency procedures as necessary.
In this role, you will provide customer support and issue resolution through live chat, phone, and email, ensuring excellent service for clients. Responsibilities include processing client requests, escalating issues, verifying documents, preparing reports, meeting performance targets, and performing additional tasks as assigned.
The Ad Creative Specialist will develop and optimize creative advertisements for mobile apps and games, focusing on enhancing conversion rates and reducing costs. Responsibilities include creating video content, managing influencer relationships, collaborating with marketing teams, and staying updated on creative trends.
The Lifecycle Specialist will manage contract-related activities for Remote's external employees and clients, ensuring legal compliance and an outstanding employee experience. Responsibilities include supporting employee lifecycle events, providing HR guidance on compliance issues, and optimizing processes while maintaining thorough records.
As a Customer Support Team Lead at Mudflap, you will guide a team of specialists to enhance customer satisfaction, track team performance metrics, provide feedback, and improve customer support processes. This role emphasizes hands-on leadership, agent empowerment, and process improvement to benefit small trucking businesses.
The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, analyzing data to improve performance, leading projects, creating training materials, ensuring data security, and maintaining vendor relationships.
The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.
As a Leave Specialist, you'll manage employees' leave of absence processes from start to finish. Responsibilities include providing personalized support, ensuring accurate payroll processing, and collaborating with various stakeholders to enhance the leave experience. You'll also collect feedback for product improvement and actively participate in team meetings to foster a proactive work environment.
The Verification and Pre-Authorization Specialist is responsible for verifying patient benefits, processing eligibility requests, ensuring compliance with regulations, coordinating with internal departments, and addressing eligibility-related denials. They must have strong knowledge of payer guidelines and work efficiently with productivity indicators, while maintaining ethical billing practices.
The Compliance Specialist will support the Process Sciences team by managing compliance activities, preparing documentation, evaluating risks, and coordinating with stakeholders for IPC programs related to manufacturing bioprocesses. This role involves organizing data, reviewing technical documents, presenting compliance topics, and troubleshooting issues.
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