Top Senior Customer Success Jobs in Raleigh, NC

Leads a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, and expansion while overseeing lifecycle execution, risk mitigation, executive engagement, and escalations. Establishes scalable customer success practices, playbooks, metrics, and operating rhythms, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering to improve customer experience and business results.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Owns the post-sales lifecycle for enterprise customers, serving as their primary advocate and coordinating onboarding, adoption, value realization, renewals, escalations, and issue resolution. Develops success plans, monitors account health, drives product usage, manages cross-functional teams, communicates with executive stakeholders, and delivers proactive recommendations and root cause analyses. Requires strong enterprise account management, escalation leadership, communication, and collaboration skills, with occasional travel and flexibility outside standard business hours.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Owns a portfolio of enterprise aviation customers across onboarding, adoption, training, operational reviews, renewals, and expansion. Builds success plans, manages executive relationships, monitors account health, identifies risks and growth opportunities, and partners with Sales, Product, Engineering, and Renewal teams. The role also supports customer advocacy, maintains CRM and success-platform data, delivers training, and represents the company at industry events.

Own post-implementation relationships for enterprise customers using Johnson Controls OpenBlue solutions. Drive adoption, value realization, executive engagement, retention, renewals, and expansion opportunities. Define success metrics, lead customer business reviews, monitor customer health and usage, mitigate risks, manage escalations, and coordinate with Product, Support, and Engineering. Contribute to scalable customer success processes and playbooks. This remote US role requires travel up to 15%.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

The Senior Project Manager will lead multiple clinical drug trials, manage customer relationships, coordinate team activities, and ensure successful project execution.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.