Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Customer Success Manager (CSM) supporting the Commercial Segment, you will serve as the premier customer advocate, trusted advisor, and storage subject matter expert across a key portfolio of enterprise accounts. In this role, you will bridge relationships across cross-functional teams (Engineering, Product Management, Finance, Support, and Executive Leadership) to personalize the customer journey and maximize value realization. By translating complex business and technical requirements into actionable account strategies, you will directly safeguard and elevate Everpure’s industry-leading Net Promoter Score. You’ll also play a pivotal role in shaping our digital transformation by helping design the scalable processes, systems, and programs that power our continued global expansion.
WHAT YOU'LL DO
- Drive End-to-End Account Ownership & Retention: Lead vital customer lifecycle activities—including onboarding, adoption, consumption optimization, advocacy, and renewals—to secure maximum value realization and long-term customer satisfaction.
- Conduct Strategic & Operational Reviews: Establish and deliver monthly and quarterly business reviews (MBOs/QBRs) to align technology roadmaps, capacity planning, hardware utilization, and expansion opportunities across key enterprise stakeholders, partners, and internal leadership.
- Champion Cross-Functional Alignment: Serve as the central conduit between the customer and cross-functional teams (Sales, Product Management, Engineering, Support, and Executive leadership) to streamline communication, mitigate risks, and resolve escalations rapidly.
- Guide Technical & Programmatic Enablement: Act as a subject matter expert for the Everpure Evergreen Subscription program, offering technical recommendations on data center environment utilization, migration strategies, and deployment best practices.
- Build Scalable Customer Success Operations: Contribute to internal initiatives, programs, and tools that enhance operational effectiveness, refine post-sales service delivery models, and support Everpure's scaling business lines.
WHAT YOU BRING
- Experience: 5+ years of experience in a customer-facing, account management role and 2+ years experience in a Customer Success role/
- Customer Success & Technical Account Expertise: Proven success in customer-facing account management or customer success roles within enterprise IT, data center environments, or SaaS/as-a-Service platforms, with a strong ability to manage complex, multi-stakeholder relationships.
- Technical Communication & Strategic Problem Solving: Ability to articulate technical storage and data center concepts clearly to both technical engineers and executive-level audiences, connecting technical capabilities directly to business outcomes.
- Cross-Functional Collaboration & Escalation Management: Demonstrated track record of orchestrating internal resources across engineering, support, sales, and executive teams to navigate critical escalations, execute account action plans, and drive joint growth initiatives.
- Adaptability & Continuous Improvement: Ability to exercise independent judgment and thrive in a fast-paced environment by helping define, refine, and operationalize processes within evolving business functions.
Location & Work Environment: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, North Carolina or Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Skills Required
- 5+ years of experience in a customer-facing or account management role
- 2+ years of experience in a Customer Success role
- Experience in enterprise IT, data center environments, or SaaS/as-a-Service platforms
- Experience managing complex, multi-stakeholder customer relationships
- Ability to communicate technical storage and data center concepts to technical and executive audiences
- Experience coordinating cross-functional teams and managing critical escalations
- Ability to define, refine, and operationalize processes in a fast-paced environment
Everpure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everpure and has not been reviewed or approved by Everpure.
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Equity Value & Accessibility — Equity and stock purchase programs are described as meaningful parts of total compensation, with RSUs and an ESPP highlighted as strengths.
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Strong & Reliable Incentives — Sales compensation is structured to support long sales cycles, including policies that pay full commission until the first sale for new or white‑space accounts.
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Healthcare Strength — Health coverage is portrayed as comprehensive, with multiple medical options, fully covered vision, dental PPO choices, mental‑health resources, and company HSA contributions.
Everpure Insights
What We Do
Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment. One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximize the value of their data for competitive advantage. And with a Satmetrix-certified NPS customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.
