Leads UX design operations by standardizing processes, scaling UX practices, improving research operations, removing workflow bottlenecks, and driving cross-functional alignment. Owns UX design systems, tools, dashboards, KPIs, accessibility standards, vendor coordination, and budget processes. Uses data and AI to improve efficiency and decision-making while supporting collaboration across UX, Product, Engineering, and other stakeholders.

Lead design strategy for a product line, advocate for customer needs, partner with UX research, use analytics and testing to inform design, mentor junior designers, and deliver cross-platform user-centered designs.