Top Senior Level Jobs in Raleigh, NC

Leads a global technical customer support organization serving U.S., APAC, and EMEA customers. Responsibilities include managing support engineers, developing staff, monitoring performance and KPIs, improving service delivery, handling escalations, analyzing support metrics, identifying automation opportunities, and collaborating with Sales, Marketing, Engineering, QA, and IT to improve customer satisfaction and support quality.

Develop and execute AI product strategies, manage innovation funnels, conduct competitive and market intelligence analysis, build business cases, assess total addressable markets, and support commercialization and go-to-market efforts. The role guides product positioning and investment decisions, supports client relationships, interprets data, and mentors junior team members.

Develop and execute Google alliance marketing and channel strategies to drive revenue, improve customer experience, and increase brand visibility. Manage external channel partnerships, optimize distribution, conduct market research, and identify new business opportunities. Lead teams through complex situations, communicate impactful messages, coach employees, validate outcomes with stakeholders, and improve marketing processes while upholding professional standards.

Drive new-business SaaS sales revenue through account and territory planning, prospect research, business development, and field sales. Build C-suite relationships, coordinate virtual account teams, develop customer-specific strategies, advise clients on IT roadmaps, identify specialist resources, negotiate deals, achieve sales targets, and sell cybersecurity solutions to Energy and Transportation organizations.

Leads geographically assigned residential connectivity sales teams, overseeing supervisors, staffing, training, performance, sales goals, territory assignments, commissions, reporting, and customer experience. Coaches teams, identifies development gaps, collaborates across departments, and manages field and office operations. The role requires approximately 30% fieldwork, travel to assigned territories, outdoor work in varying weather, and nontraditional hours including evenings and weekends.

Leads the TBM framework, technology cost models, chargeback and showback processes, planning, forecasting, reconciliations, and financial controls. Analyzes infrastructure, cloud, application, and shared-service spending to identify optimization opportunities. Delivers executive dashboards, KPIs, benchmarks, and recommendations while partnering with Finance, Infrastructure, Application Development, and technology leaders. Establishes governance and drives automation, process improvement, and cost transparency as a TBM subject matter expert.

Leads the design, development, testing, and modernization of high-performance trade management platforms supporting FICC and derivatives across the full trade lifecycle. Builds scalable Java and Python distributed systems using microservices, cloud-native architecture, gRPC, service mesh, and messaging technologies. Collaborates with traders, quants, product owners, and technology teams; establishes engineering standards, resolves complex technical issues, leads initiatives, and mentors engineers.

Lead product development for Commerce Media advertiser solutions: define strategy, write product requirements, prioritize roadmaps, manage delivery with Engineering and TPMs, support GTM and business cases, drive ideation and research, mentor junior PMs, and liaise across Sales, Ops, Legal, Privacy, and other stakeholders to deliver new features and optimizations.

Build responsive Web3 applications, web SDKs, developer tools, reusable frontend components, and internal Customer Success tools. Collaborate with Product, Design, and Engineering to create scalable, accessible user experiences. Contribute to code and design reviews, automated testing, continuous delivery, coding standards, and AI-assisted development practices.

Lead the company-wide enablement strategy across Revenue, Marketing, Professional Services, Customer Success, Support, and AI teams. Build and manage the BuildOps Academy, oversee Docebo LMS governance, develop enablement programs, embed AI into content workflows, manage enablement staff, and establish KPIs tracking ramp time, certification, productivity, customer adoption, and time to value. Partner with executives and prepare progress and investment communications for leadership and board audiences.

Lead and manage an engineering team in wiring device testing and certification. Allocate resources, drive process and performance improvements, ensure compliance and quality, engage customers and sales with technical guidance, coach and develop staff, support project handlers and test programs, and collaborate across functions to meet financial and operational goals.