Top Senior Customer Success Jobs in Raleigh, NC

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Senior Project Manager will lead multiple clinical drug trials, manage customer relationships, coordinate team activities, and ensure successful project execution.

Manage a portfolio of customers to drive adoption, retention, and measurable business outcomes. Develop success plans, run QBRs, monitor health metrics, coordinate cross-functional teams, support renewals and expansions, and contribute to playbooks and process improvements.

The Enterprise Customer Success Manager will lead high-impact site deployments, navigate organizational structures, advocate for customer needs, and ensure success in multi-site accounts while adapting strategies for various stakeholders.

Lead client success operations for a new product launch: drive client engagement, onboarding, training, account activation, GTM execution, documentation, SLA adherence, and process improvements while partnering with Product, Engineering, Sales, and Marketing.

Manage a portfolio of up to 10 enterprise customers ($6M ARR), act as trusted advisor to drive adoption, retention, and expansion of the WalkMe platform. Run EBRs, develop success plans, monitor customer health, identify risks and remediation, and partner with account teams to achieve renewals and growth.

The Enterprise Customer Success Manager drives customer success for major accounts, ensuring value from Relay's platform through strategic engagement and managing complex deployments.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Lead customer health, executive engagement, risk identification, and cross-functional orchestration for strategic retail accounts. Translate technical and operational issues into executive-level business impact, drive escalations and action tracking, and partner across Sales, Delivery, Support, Product, and Operations to secure commitments, improve transparency, and realize measurable customer outcomes.

Lead a team of Customer Success Managers to drive retention, expansion, and lifecycle outcomes for mid-market and enterprise accounts. Own segment strategy, refine playbooks, diagnose systemic issues, partner cross-functionally, and develop reps to operate with autonomy while maintaining high performance and predictable business results.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Lead and scale a regional team of 10+ Commercial Customer Success Managers to drive retention, value realization, and expansion for mid-market subscription accounts. Serve as customer advocate and escalation point across Sales, Product, Engineering, and Support. Implement AI-driven lifecycle automation, health-score governance, and cross-functional initiatives to optimize post-sales delivery and customer experience.

Lead a team of 7–10 Customer Success Managers to drive retention and expansion for mid-market and enterprise accounts. Set account strategy, refine playbooks, own segment lifecycle outcomes, diagnose recurring performance patterns, partner cross-functionally, manage escalations, and develop reps to operate with autonomy. Translate field insight into product and GTM recommendations; travel approximately 25%.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Own relationships for mid-market employer customers (500–1,500 lives). Drive renewals, identify expansion, run data-driven business reviews, monitor account health, leverage AI/tools to scale workflows, collaborate cross-functionally, and drive product adoption and customer engagement.

Serve as the technical partner for enterprise customers to deploy and scale AI voice agents. Lead onboarding, design integrations and conversation flows, debug APIs/webhooks/SIP/telephony/authentication, work inside customer codebases, surface product gaps to Product & Engineering, and drive adoption and expansion across accounts.

Serve as a strategic customer advocate to drive product adoption, retention, renewals, and expansion. Build success roadmaps, assess customer health (using Totango), demo Verint solutions, manage escalations, gather product feedback, and collaborate cross-functionally to ensure customers achieve desired business outcomes and measurable value.

Serve as trusted advisor managing end-to-end post-sales for Everpure and Portworx customers: onboarding, adoption, escalations, renewals, business reviews, growth identification, cross-functional advocacy, and operational reviews to ensure value realization and smooth service delivery.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Lead delivery and orchestration of Customer Success Contracts, build executive and technical customer relationships, align Microsoft cloud solutions (Azure, Modern Work, Dynamics, M365) to business outcomes, drive adoption and consumption, run program planning and reviews, mitigate blockers, manage escalations, and enable long-term retention and growth across enterprise accounts.