Top Senior Operations Jobs in Raleigh, NC

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Lead a 12-person onsite team managing quoting, order entry, order management, and vendor managed inventory for PCS. Drive customer experience, cross-functional issue resolution, process improvement, reporting/analytics, and compliance with cGMP/ISO quality systems while supporting business objectives and talent development.

Lead operational oversight and performance management of outsourced contact center partners for North America Fan Support. Drive vendor governance, KPI monitoring (CSAT, AHT, FCR), root-cause analysis, staffing and readiness planning, quality and training alignment, escalation management, and cross-functional continuous improvement initiatives to improve fan experience and operational efficiency.

The Operations Manager/DPM oversees IT infrastructure operations, manages technical teams, ensures service level compliance, and coordinates with stakeholders for effective service delivery.

Lead day-to-day IT operations, manage L2/L3 escalations, implement ITIL-based service management, oversee application lifecycle and ServiceNow/CMDB maturity, coordinate releases and vendors, ensure compliance (SOC II/ISQM), and drive operational metrics and continuous improvement.

Lead financial strategy for call center operations, focusing on budgeting, forecasting, cost control, and reporting. Collaborate with multiple teams to ensure compliance and optimize performance.

The Director oversees project delivery from planning through execution, manages budgets, vendor relationships, and mentors the Production team, ensuring high-quality events and client satisfaction.

Oversee client proposals, enhance data processes using coding, drive client engagement, mentor junior members, and identify growth opportunities for the firm.

Lead and scale a centralized RFP and Business Operations function to improve sales execution, deal velocity, and revenue realization. Own RFP lifecycle, Workfront and CRM configuration, KPI frameworks, contracting/pricing/invoicing enablement, and cross-functional coordination with Sales, Finance, Legal, Product, and Delivery. Build and coach a team, standardize processes, and drive measurable commercial and operational improvements.

Lead multi-branch operational performance and profitability across a market. Develop Branch Managers, ensure safety and compliance, optimize inventory and transportation, drive customer satisfaction, and implement operational initiatives to support growth.

The AVP, Payroll Operations leads North America payroll delivery, ensuring compliance, accuracy, and operational performance, while overseeing payroll controls and compliance for complex scenarios.

The Senior Business Operations Manager will analyze data to provide insights, support strategic initiatives, and partner with leadership across Genesys Cloud's operations.

The Director of Revenue Operations will establish and manage the RevOps function, optimizing systems, data, and processes that drive sales, marketing, and customer success, while leading a growing team.

The Sr. Director of Franchise Operations leads new restaurant openings, manages project timelines, oversees training and operations, and drives profitability across locations.