Top Senior Customer Success Jobs in Raleigh, NC

The Majors Customer Success Manager ensures successful implementation for strategic customers, builds relationships, and coordinates with internal teams to exceed customer expectations.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Senior Customer Success Manager oversees enterprise customer success, driving renewals, value realization, and executive engagement while managing complex accounts.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.

Lead CS operations to build health scoring, risk intelligence, and scaled motions for 100+ accounts. Manage the Implementation Manager, improve launch methodology and KPIs, standardize processes and HubSpot data quality, and create executive reporting and programmatic engagement to reduce churn and increase adoption.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.

The Technical Customer Success Manager ensures the success of strategic customers by managing relationships, driving retention, and shaping customer success strategies. Responsibilities include onboarding, risk mitigation, and championing customer needs while leveraging technical expertise in DevOps and cloud infrastructure.

Serve as the primary post-sales advisor for North American industrial customers to drive onboarding, adoption, retention, and expansion of Dragos Platform, WorldView, and services. Own success plans, business reviews, health metrics, churn risk mitigation, and SFDC recordkeeping while collaborating with sales, TAMs, professional services, intelligence, and support.

Manage a portfolio of public-sector customers as their strategic partner to drive adoption, engagement, and measurable outcomes. Lead business reviews, build executive and HR relationships, identify risks and expansion opportunities, advocate cross-functionally, and share customer feedback to improve products and experience. Navigate public-sector procurement and budget cycles.

Lead and coach a Customer Success team to drive retention, growth, and adoption of Genesys CX products. Own executive and quarterly business reviews, manage escalations, enable cross-functional collaboration (onboarding, services, renewals, sales), and deliver data-driven insights to realize customer outcomes and advocacy.

Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Lead Freestar's post-sales Customer Success organization to drive expansion revenue and yield optimization, reduce churn through technical service excellence, manage senior leaders, align cross-functional teams, and act as executive escalation for high-stakes publisher relationships while traveling to meet enterprise publishers.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Technical Customer Success Associate/Manager will implement and support SwiftMR software in healthcare settings, diagnose technical issues, and ensure client satisfaction. Responsibilities include integrating software with MRI systems and providing application support to clients. Regular check-ins and documentation are also part of the role.

Lead and scale Vanta's Commercial Customer Success function, including partner-led success. Define strategy, operating model, segmentation and playbooks; hire and develop managers and CSMs; drive retention, adoption, time-to-value, and expansion; and partner cross-functionally to remove blockers and scale outcomes using automation and AI where appropriate.

The Sr. Customer Success Manager advocates for customers, drives product adoption, assesses customer health, identifies growth opportunities, and manages renewals while optimizing customer satisfaction.

The Strategic Customer Success Manager will drive engagement and retention for healthcare clients, ensuring they gain maximum value from Clarium's AI-powered platform through proactive relationship management and cross-functional coordination.

The Senior Customer Success Manager drives customer onboarding, engagement, and retention while managing risks and relationships across accounts to ensure measurable ROI.