Top Senior Customer Success Jobs in Raleigh, NC

Manage long-term success of strategic, multi-location customers by building partnerships, driving product adoption, coaching users, analyzing engagement data, leading initiatives, handling escalations, and delivering business reviews and recommendations.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

The Senior Customer Success Manager builds strategic partnerships with enterprise customers, driving retention, adoption, and growth by leveraging product knowledge and industry expertise to achieve customer goals.

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.

Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage and grow enterprise airline accounts using Volantio's SaaS platform. Own implementation, launch, optimization, support, renewals, and expansion. Act as trusted advisor, coordinate with Product and Engineering, run regular QBRs and onsite visits, drive retention and revenue expansion, and translate metrics into actionable customer outcomes.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

In this role, you will lead member engagement and partnerships in healthcare, analyzing data to inform strategies and building client relationships.

Manage enterprise customer lifecycle from onboarding to offboarding, build cross-organizational relationships, drive adoption and value, analyse health data to reduce churn, advocate for customers internally, and identify upsell opportunities.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.

Manage Radiation Oncology customer accounts to drive product adoption, provide training and basic technical support, and capture feedback in CRM. Build clinical and product expertise, engage stakeholders to identify cross-sell opportunities, coordinate cross-functionally, and manage renewals. Role requires travel up to 30% and occasional work outside standard U.S. business hours to align with global customers.

Manage end-to-end retail media search advertising campaigns (Amazon, Walmart, etc.) for enterprise clients, optimize budgets and bids, analyze performance, drive KPIs, and collaborate with Product and Engineering to surface platform improvements.

Manage strategic enterprise hospitality accounts as primary contact to drive retention, upsell, adoption, and NDR. Develop success plans, conduct executive business reviews, mitigate risk, advocate customer needs internally, and collaborate cross-functionally to grow account value.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

Own district-scale implementation strategy and adoption for large K-12 customers. Serve as a trusted advisor to district leaders, monitor usage and student data, drive retention and expansion, coordinate cross-functional teams, and maintain accurate customer documentation to ensure measurable student outcomes.

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Own end-to-end onboarding for mid-market SaaS customers: run kickoffs, workshops, and trainings; manage multiple concurrent onboardings; coordinate Sales, Support, Product and Account teams; build onboarding curriculum and playbooks; measure success against time-to-value, onboarding within 90 days, working sessions, documented use-case wins, and CSAT.

Serve as an Area Technical Account Manager (TAM) for Splunk Core Platform, advising account teams and customers on architecture, onboarding, adoption, and value realization. Deliver technical consulting, workshops, issue resolution, and enablement while driving account health, renewal readiness, and practice improvements.

Serve as primary advocate for a portfolio of enterprise customers, lead onboarding and adoption, build and execute success plans, monitor customer health, drive renewals and expansions, manage escalations, and collaborate across Sales, Product, Support, and Services to deliver measurable business outcomes.

Lead and manage new customer implementations: coordinate cross-functional teams, run technical launch operations, optimize systems and documentation, lead customer-facing calls, track launch readiness, and build scalable SOPs for bespoke and scaled solutions.

The Regional Customer Success Director will oversee a multi-disciplinary team to drive the adoption of Heartflow's cardiac diagnostic solutions, ensuring operational excellence and customer satisfaction across assigned territories.