The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.
Responsibilities- Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
- Investigates and resolves of critical incidents, problems and Knowledge module in systems and services, including root cause analysis
- Implements remedies and preventative measures to maintain and enhance system integrity and Knowledge Management
- Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures
- Directs service support activities, including advanced access control, application installation, and retirement of outdated systems
- Monitors quality standards of documentation and reporting
- Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases
- Drives continuous service improvement by developing and maintaining best practices and knowledge repositories and ITSM
- Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives and driving adoption of self-help and chatbot, AI initiatives related to Knowledge Management.
- Bachelor’s degree in information systems, Computer Science, Information Technology, and/or comparable experience; advance degree preferred
- Knowledge of distributed multi-tiered systems, algorithms, and relational databases
- Knowledge of data structures and associated components to support complex system functionality
- Awareness of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions
- Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice
- Knowledge of Technical content management and awareness of GenAI tools.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree in information systems, Computer Science, Information Technology, or comparable experience
- Knowledge of distributed multi-tiered systems and relational databases
- Awareness of infrastructure technologies like IaaS and PaaS
- Knowledge of ITIL and CMMI practices
- Knowledge of Technical content management and GenAI tools
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
