Top Operations Jobs

Handles high-volume inbound calls from credit card customers, identifies needs, provides solutions, navigates multiple computer systems, and follows regulatory procedures. The role requires empathetic communication, sound judgment, multitasking, adaptability, and accurate problem resolution in a fast-paced call center. Evening and weekend availability, scheduled training attendance, and a high school diploma or GED are required.

Owns the operating model for an internal product organization, improving intake, planning, documentation, communication, workflows, and stakeholder enablement. Partners with product, design, engineering, and business teams to reduce operational friction, build scalable tools and automations, measure adoption, and apply AI-enabled workflows to improve team effectiveness.

Design and implement end-to-end processes for digital banking journeys. Lead current-state analysis, target-state design, impact assessments, and cross-functional sessions. Build auditable, automated process models (BPMN/Signavio), quantify outcomes, obtain operations sign-off, and translate designs into delivery items (Jira/Confluence) while embedding risk and control intent.

Supports trading operations by processing and validating orders, coordinating settlements and confirmations, investigating trade breaks, maintaining operational controls, and escalating issues. The role also contributes to change management, process improvements, data analysis, and workflow automation while collaborating with stakeholders to reduce operational risk and improve client outcomes.

Manages a credit support team, ensuring turnaround-time, accuracy, quality, and performance targets are met. Oversees staffing and capacity across projects, coaches employees, maintains procedural and contractual compliance, escalates complex risks, and reports KPIs and KRIs to senior leadership. The role also drives root-cause analysis, process improvements, risk mitigation, and resolution of internal and external client service issues within a banking environment.

Leads APAC payments client onboarding and implementation, ensuring delivery quality, risk controls, and client satisfaction. Directs transformation initiatives including automation, workflow redesign, and operating model improvements. Manages leaders and teams, develops performance rhythms, partners cross-functionally, uses operational data to prioritize improvements, and drives change adoption across regional stakeholders.

Provides senior-level administrative support to executives within the Workplace Technology organization. Responsibilities include complex calendar management, confidential communications, domestic and international travel coordination, invoice and expense processing, event planning, relationship management, document organization, and preparation of reports and presentations. The role requires strong organizational, communication, discretion, Microsoft Office, and prioritization skills, with five days per week in the office.

Execute and reconcile daily trading activities from order entry through settlement, resolve discrepancies, monitor accounts, and ensure regulatory compliance. Prepare trading reports, support process improvements, manage ad hoc projects, and provide service to internal and external clients. The role also involves presenting insights to management, adopting automation and AI technologies, and mentoring junior team members.

Designs and governs end-to-end change management processes across Operations, including readiness, release, defect, tooling, communications, training, adoption, and stabilization. Owns change governance standards, metrics, enhancement backlogs, and operational readiness while facilitating senior stakeholder decisions. Uses data, risk controls, continuous improvement, and emerging technologies to reduce process friction and ensure safe, durable adoption.

Provides senior-level administrative and operational support to CTO leadership, including complex calendar management, domestic and international travel, expenses, meetings, events, leadership visits, site coordination, and workplace activities. Partners with executive assistants, communications, facilities, technology support, and other stakeholders to coordinate logistics, resolve conflicts, manage confidential information, and ensure an organized office experience.