Top Operations Jobs

Handles high-volume inbound calls from credit card customers, identifies needs, provides solutions, navigates multiple computer systems, and follows regulatory procedures. The role requires empathetic communication, sound judgment, multitasking, adaptability, and accurate problem resolution in a fast-paced call center. Evening and weekend availability, scheduled training attendance, and a high school diploma or GED are required.

Owns the operating model for an internal product organization, improving intake, planning, documentation, communication, workflows, and stakeholder enablement. Partners with product, design, engineering, and business teams to reduce operational friction, build scalable tools and automations, measure adoption, and apply AI-enabled workflows to improve team effectiveness.

Monitors payment application infrastructure, transmission files, alerts, and daily processing batches. Coordinates incidents, escalations, stakeholder inquiries, tickets, testing, and resiliency coverage while maintaining SOP, audit, quality, and control standards. Analyzes trends and KPIs, identifies process improvements, supports projects through completion, and collaborates with technology, security, networking, and operations teams in a global follow-the-sun command center.

Design and implement end-to-end processes for digital banking journeys. Lead current-state analysis, target-state design, impact assessments, and cross-functional sessions. Build auditable, automated process models (BPMN/Signavio), quantify outcomes, obtain operations sign-off, and translate designs into delivery items (Jira/Confluence) while embedding risk and control intent.

Supports trading operations by processing and validating orders, coordinating settlements and confirmations, investigating trade breaks, maintaining operational controls, and escalating issues. The role also contributes to change management, process improvements, data analysis, and workflow automation while collaborating with stakeholders to reduce operational risk and improve client outcomes.

Manages a credit support team, ensuring turnaround-time, accuracy, quality, and performance targets are met. Oversees staffing and capacity across projects, coaches employees, maintains procedural and contractual compliance, escalates complex risks, and reports KPIs and KRIs to senior leadership. The role also drives root-cause analysis, process improvements, risk mitigation, and resolution of internal and external client service issues within a banking environment.

Manage treasury services account maintenance and closure requests from intake through completion. Document workflows, clarify requirements, coordinate with Sales, Service, Product, and implementation teams, meet service-level agreements, prioritize urgent work, assign enhanced-handling requests, and verify completed implementations through audits and control inspections.

Leads APAC payments client onboarding and implementation, ensuring delivery quality, risk controls, and client satisfaction. Directs transformation initiatives including automation, workflow redesign, and operating model improvements. Manages leaders and teams, develops performance rhythms, partners cross-functionally, uses operational data to prioritize improvements, and drives change adoption across regional stakeholders.

Provides senior-level administrative support to executives within the Workplace Technology organization. Responsibilities include complex calendar management, confidential communications, domestic and international travel coordination, invoice and expense processing, event planning, relationship management, document organization, and preparation of reports and presentations. The role requires strong organizational, communication, discretion, Microsoft Office, and prioritization skills, with five days per week in the office.

Execute and reconcile daily trading activities from order entry through settlement, resolve discrepancies, monitor accounts, and ensure regulatory compliance. Prepare trading reports, support process improvements, manage ad hoc projects, and provide service to internal and external clients. The role also involves presenting insights to management, adopting automation and AI technologies, and mentoring junior team members.