Central Supervision Business Management Senior Associate

Job Description
Elevate your career by joining a team dedicated to excellence in regulatory compliance and operational risk management. As a key member of our Supervision Offshore Team, you will lead initiatives that ensure our business meets its regulatory obligations. This role offers a platform to drive impactful change and contribute to the success of our organization.
Job summary:
As a Senior Associate in Central Supervision on the Supervision Offshore team, you will support the team in day-to-day responsibilities and broader projects related to the Supervision Team. You will play a crucial role in fostering a collaborative team culture and driving the success of our compliance efforts.
Job responsibilities:

• Assist in managing Central Supervision Analysts, focusing on electronic communication review across North America, APAC, and EMEA markets, including daily work volumes strategy and staffing.
• Conduct quality assurance reviews, monitor performance, provide feedback, and resolve QA issues.
• Conduct email reviews based on business needs, internal/external audit requests, etc.
• Enhance supervisory tools, reports, and programs used to monitor the electronic communication review process.
• Address escalation issues from Field Supervision and/or team members.
• Interact with Supervisory Management, Compliance, Administration, and Technology teams.
• Manage the E-comm Connect tool, including testing, lexicon refinement, and system maintenance with submission, tracking, and validation of tickets.
• Appropriately escalate and help resolve Electronic Communication issues as warranted.
• Participate in projects and various initiatives.

Required qualifications, capabilities, and skills

• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and supervisory skills.
• Strong research, analytical, problem-solving, and decision-making skills.
• Demonstrated leadership, employee development, coaching, and motivational skills.
• Excellent computer navigational skills (Microsoft Office, Excel, and PowerPoint).
• Extensive people management experience.
• Five years of supervisory or project management experience.

Preferred qualifications, capabilities, and skills

• At least two years of securities/investment industry experience.
• Proven ability to work in a dynamic team environment.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.