Top Operations Jobs

Handles high-volume inbound customer calls related to financial products and fraud, providing empathetic support, gathering information, resolving issues, and explaining solutions. The role requires navigating multiple computer systems, following regulatory procedures, managing complex interactions, collaborating with teammates, and adapting to changing situations. Candidates must work evenings and weekends as needed, attend scheduled training, and possess strong communication, decision-making, problem-solving, multitasking, and computer literacy skills.

Handles high-volume inbound calls from customers regarding financial products and fraud-related account needs. Provides empathetic, accurate support; gathers information; explains solutions; navigates multiple computer systems; follows regulatory procedures; and escalates non-standard issues. Requires bilingual English and Spanish communication, adaptability, sound judgment, multitasking, and flexibility to work evenings, weekends, and scheduled training.

Leads business analysis, data analytics, strategic initiatives, process improvements, and automation efforts. Manages and coaches a diverse team, drives cross-functional collaboration, analyzes complex datasets, oversees operational reporting, and supports technology and process releases. The role also identifies opportunities to integrate AI and automation into workflows, improve service delivery, assess risks, and develop data-driven business strategies.

Provides executive administrative support for the Commercial and Investment Bank Payments team. Responsibilities include complex calendar management, call screening, domestic and international travel coordination, meeting and event logistics, invoice and expense processing, onboarding and offboarding support, professional communications, document maintenance, and editing spreadsheets and presentations. The role requires discretion, strong organization, polished communication, and the ability to manage competing priorities while working onsite five days per week.

Process and monitor trading transactions in risk management systems, complete intraday and end-of-day reconciliation and control checks, resolve operational issues, and support front-to-back trading processes. Partner with Operations, Risk, Finance, Legal, Collateral, and infrastructure teams while developing expertise in derivatives, hedging products, trading structures, and operational controls. Contribute to strategic initiatives, process improvements, and business architecture enhancements in a fast-paced trading environment.

Provide operational, administrative, and client-service support to Private Client Advisors. Process account openings, money movements, investment trades, prepare performance reports, assist with KYC/risk management and compliance, support relationship reviews, and help generate leads while maintaining team culture and meeting deadlines.

Lead and perform quality control for deal setup activities, ensuring SLAs and control adherence. Review and validate loan and transaction documentation, confirm system data alignment, coordinate closing and same-day funding tasks, escalate and resolve issues with stakeholders, track missing documentation, and identify recurring defects and process improvements to reduce rework.

Serves as a strategic business management partner for Public Sector Lockbox, translating leadership priorities into executable plans and operating cadences. Runs governance routines, OKR reviews, and business reviews; prepares executive materials; facilitates decisions; tracks risks, dependencies, and action items; and coordinates cross-functional initiatives through completion. Uses analysis and structured communications to improve productivity, client experience, risk management, and team effectiveness across Operations, Product, Technology, Finance, HR, and Controls.

Welcomes, registers, and assists clients, visitors, and employees in a corporate lobby. Issues temporary access and badges, provides building information, follows security procedures, manages visitor and event details, and coordinates with security, real estate, and technology teams. The role delivers high-touch service, resolves issues professionally, supports VIP visits and meetings, and contributes to service-improvement projects while working onsite five days per week.

Supports the day-to-day operations, governance, billing, release coordination, access management, resiliency, audit responses, and capacity planning for an enterprise GenAI application. Coordinates stakeholders across product, engineering, risk, compliance, and legal teams; manages operational intake, tracks milestones and risks, maintains documentation and application records, and identifies process improvements.