Fraud Operations Vice President

Job Description
Join us as a Vice President in Merchant Services Fraud Operations and lead the charge in revolutionizing fraud prevention. This role offers a unique opportunity to drive innovation and make a significant impact on our clients and the firm. You'll enhance your leadership skills while collaborating with a dynamic team dedicated to excellence and client satisfaction. At our company, you'll find ample opportunities for career growth and mobility, empowering you to shape your future. Be part of a forward-thinking organization that values your expertise and fosters a culture of continuous improvement.
As a Fraud Operations Vice President in Merchant Services Fraud Operations, you will lead efforts to protect our clients and the firm from fraud. You will work within a collaborative team that values innovation and teamwork, driving strategies to enhance fraud prevention and client experience. Your role is crucial in shaping the future of our fraud operations, ensuring we remain at the forefront of industry standards. Join us to make a meaningful impact in a dynamic and fast-paced environment. Together, we will create solutions that benefit our clients and the wider community.
Job Responsibilities

• Execute the fraud strategy set by leadership for Merchant Services Operations.
• Lead and facilitate daily fraud operations across multiple sites in the USA and Philippines.
• Define and ensure a best-in-class client experience during fraud events.
• Collaborate with external clients and internal partners in various departments.
• Leverage expertise in core fraud functions to mitigate risk and reduce financial losses.
• Identify and address root causes of merchant service requests or escalate as needed.
• Approve process exceptions and determine escalated merchant concessions.
• Partner with Risk and Strategy teams to explore research and automation opportunities.
• Work with Operational Readiness teams to ensure preparedness for changes.
• Review and approve procedure updates, ensuring accuracy and compliance.
• Communicate business updates to Product and Leadership teams regarding team performance and work health.

Required Qualifications, Capabilities, and Skills

• Three or more years of experience in a Vice President or equivalent role.
• Proven experience in a Merchant Acquiring or similar functional role.
• Strong communication and diplomacy skills for cross-organizational collaboration.
• In-depth knowledge of controls, compliance, and regulatory aspects of global merchant payments.
• Experience in a fast-paced, high-volume financial services environment.
• Demonstrated ability to manage multiple complex change initiatives concurrently.
• Proficiency in data analysis for proactive solutions and strategic decision-making.
• Experience leading team performance, including coaching and building a high-performance culture.
• Ability to synthesize data into insights and influence through effective storytelling.
• Self-starter with strong attention to detail and problem-solving skills.
• Demonstrated ability to motivate and develop employees with a positive approach to challenges.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.