Top Operations Jobs
The Principal Complaint Management role involves leading complaint management teams, ensuring timely analysis of complaints, coordinating with stakeholders, and driving process improvements based on analytical insights from various tools. The position emphasizes risk management and compliance in handling escalated inquiries and operational efficiencies.
The VP of Network Policy is responsible for governing Discover's international and domestic network policies. This role includes managing network operating documents, ensuring compliance with regulatory requirements, fostering collaborative relationships, and leading a team of professionals. The VP will also oversee policy development that impacts network participants and collaborate with various departments to align business goals with network policy.
The VP of Authentication, Fraud, and Disputes will lead strategic direction for product development in fraud and dispute management, overseeing the financial aspects and cross-functional collaboration. This role includes managing a team, defining product strategies, and external partnership development, ensuring alignment with business objectives and market needs.
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As a Lead Internal Auditor, you will conduct audit and client reviews, manage risks, and lead process enhancement efforts. You will develop risk assessments, communicate findings to clients, and educate team members while overseeing continuous monitoring activities and annual planning efforts.
The Senior Manager, Learning Strategy will develop and execute the enterprise-wide learning strategy in collaboration with senior leaders. Responsibilities include team management, needs assessment, and monitoring program effectiveness. The role focuses on ensuring scalable and effective learning solutions align with business objectives and improves the learning portfolio's impact on business outcomes.
The role involves managing and escalating risks in the Marketing domain, ensuring compliance with regulations, and overseeing risk management strategies. Responsibilities include risk assessments, control implementation, operational risk reporting, and educating partners on compliance requirements.
The Senior Manager, Learning Strategy develops and implements an enterprise-wide learning strategy in collaboration with senior leaders and HR. Responsibilities include coaching a team, managing learning projects, optimizing business outcomes through effective learning solutions, and establishing quality assurance measures to gauge effectiveness within the learning portfolio.
The Senior Business Risk Control Specialist is responsible for managing compliance and operational risk/control activities including risk assessments, control testing, and third-party risk management. This role involves analyzing key risk metrics, acting as a liaison during regulatory exams, and supporting action planning for identified issues.
The Lead Business Risk Control Testing Specialist is responsible for conducting compliance and operational risk control activities, educating the business about regulatory requirements, identifying areas for process enhancements, and leading projects to standardize control workflows. The role involves monitoring risks and controls, performing compliance assessments, and working with various risk management partners.
The Modeler is responsible for developing predictive models and utilizing machine learning techniques to support Discover's business partners. This role involves presenting results of data analysis to management, managing risks, and innovating modeling techniques. The position emphasizes maintaining high competency in statistical and analytical principles.
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