Top Operations Jobs

Provides technical support to financial customers using Lien Perfect software through phone, email, chat, and online cases. Responsibilities include troubleshooting, documenting and resolving inquiries, reviewing knowledge-base content, performing release testing, collaborating with development and product teams, learning new technologies, and mentoring junior colleagues. The role is hybrid, may require occasional overtime and weekends, and is based at one of several CSC offices.

Manages a portfolio of corporate clients, overseeing relationship management, onboarding and offboarding, billing, statutory maintenance, regulatory filings, compliance reviews, and client service delivery. The role resolves complex client matters, identifies business development and retention opportunities, supports audits and inspections, monitors workflows and deadlines, and provides leadership and technical guidance to team members while driving operational excellence and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Provides responsive support to internal and external clients by answering inquiries, fulfilling requests, managing workflows, navigating databases, and maintaining strong client relationships. The role requires accurate multitasking, effective communication, process improvement, and proactive identification of additional services. Candidates should have customer service or administrative experience, strong Microsoft Office skills, and excellent organization and problem-solving abilities. Salesforce experience is preferred.

Provides onsite and remote IT support for global users, managing high-volume service desk tickets, troubleshooting Microsoft systems, Active Directory, messaging, network, and infrastructure issues. Responsibilities include incident resolution, root-cause analysis, SLA and KPI tracking, monitoring and alerting, documentation, ITIL compliance, service procedure development, and collaboration with technical teams. The role requires rotational shifts, on-call participation, customer focus, and occasional travel when required.

Processes client orders and legal documents, responds to internal and external inquiries, maintains customer records, manages portfolios, fulfills jurisdiction-specific requests, and coordinates project updates across teams. The role requires accurate navigation of multiple systems, document review, problem-solving, and high-quality B2B customer service in a fast-paced environment.

Leads APAC client payroll operations across five to six countries, overseeing local payroll leaders and the Singapore team. The role drives operational consistency, governance, performance management, client satisfaction, compliance, process improvement, talent development, and transformation initiatives. Responsibilities include resolving escalations, standardizing practices, monitoring financial and operational metrics, coordinating business reviews, integrating payroll services, and partnering with global stakeholders on systems and regional implementation.

Leads a team of Client Service Representatives handling business license filings. Supervises daily operations, sets goals and performance metrics, delegates work, conducts reviews, manages escalations, develops employees, provides coaching, resolves conflicts, and drives productivity, service quality, and client satisfaction.

Processes client requests and correspondence for Cayman Islands trusts, companies, and partnerships. Prepares incorporation and administration forms, files documents with registrars and regulatory bodies, maintains client records and databases, and ensures work complies with applicable laws, regulations, and internal procedures. The role also prioritizes client matters, coordinates with clients and service providers, supports reporting, and assists with ad hoc projects.

Processes domain name registrations, renewals, transfers, and modifications while researching requirements, preparing documentation, coordinating with global vendors, managing shared work queues, resolving escalated issues, and meeting client service performance metrics.