Top Operations Jobs

Support and improve IT service management processes (incident, problem, change), coordinate with stakeholders to meet SLAs, drive continuous improvement, and ensure efficient delivery of technology services to clients.

Lead and supervise a team of Client Service Representatives handling business license filings. Set KPIs, delegate work, monitor performance, coach and develop staff, handle escalations, improve processes, and ensure high productivity and client satisfaction in a hybrid office environment.

Lead and supervise a client service team handling business license filings. Oversee daily operations, set KPIs and goals, delegate tasks, monitor performance, handle escalations, design processes, deliver coaching and training, and drive productivity, service quality, and client satisfaction.

Lead a team of Client Order Coordinators managing business license filings. Oversee daily operations, set KPIs and goals, coach and develop staff, handle escalations, implement processes, run performance reviews, and ensure productivity and client satisfaction.

Lead and manage end-to-end Service of Process operations, ensuring compliance, SLA adherence, and high accuracy. Drive process improvements, KPI monitoring, MIS reporting, stakeholder collaboration, and team development. Handle escalations, cross-jurisdictional coordination, and operational governance while maintaining productivity and service quality.

Administer a portfolio of companies and partnerships from formation to closure: handle correspondence, update statutory registers, file documents with regulators, perform due diligence, maintain client database, conduct portfolio reviews, escalate issues, and support CRM, CROs, and ad hoc projects.

Manage corporate compliance and transactional needs for multinational entity portfolios. Serve as primary client contact, coordinate with internal fulfillment teams via Salesforce CRM, research jurisdictional filing requirements, oversee annual compliance and ad hoc transactions, provide status updates, mentor junior staff, and maintain accurate company records in entity management systems.

Provide B2B client service by handling inquiries via phone and electronic channels, researching and processing legal documents, managing client portfolios, performing data entry and electronic filing, navigating multiple databases, and recommending process improvements to maintain and grow client relationships.

Manage a portfolio of Cayman Islands companies and partnerships: process filings and statutory registers, maintain databases (ViewPoint, Salesforce, Laserfiche), handle KYC and regulatory compliance (FATCA/CRS), liaise with clients and regulators, prioritize requests, minimize receivables, and support team projects and training.

Provide Tier 2 application support and functional configuration for Laserfiche and iManage. Troubleshoot incidents, maintain SLAs and documentation, deliver training, manage RBAC and metadata schemas, support upgrades/releases, assist audits, and collaborate with technical teams and vendors to improve platform reliability and user adoption.