Top Customer Success Jobs in Madison, WI

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.

The Customer Success Manager will oversee customer implementation, usage, and retention, while fostering relationships and managing a portfolio of accounts to drive value and expansion.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Serve as trusted advisor to onboard and drive adoption for a portfolio of Mid‑Market/Enterprise SaaS customers. Manage renewals, monitor customer health, resolve issues with product and support teams, provide best‑practice recommendations, run regular meetings, and mitigate churn. Fully remote (US) role; travel may be required.

Support new customers through onboarding and activation of the DigiCert platform. Lead kickoff calls, deliver trainings and demos, guide customers through features and workflows, coordinate with validation/support/deployment teams, document onboarding progress, and confirm readiness for deployment to ensure adoption and successful use of the platform.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

Serve as primary post-sales strategic partner for largest enterprise clients, driving AI Agent adoption, ROI, optimization, governance, renewals, and cross-functional advocacy to turn customers into champions.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Manage onboarding, launch, and ongoing support for internal podcast programs. Advise clients on adoption and communication strategy, create support resources (FAQs, guides, templates), and build trusted client relationships to scale private audio for employee communications.

Design and run the digital-first customer success motion for SMBs: build automated lifecycle journeys, lifecycle email and in-app campaigns, AI-powered interventions, measure program performance, define retention indicators and playbooks, run webinars, and collaborate with Product, Marketing, and Implementation to drive adoption and renewals.

Manage a high-volume portfolio of Emerging Business advertisers to drive retention, adoption, and expansion using data-driven prioritization, automation, scalable playbooks, and cross-functional collaboration. Build customer success programs, surface growth opportunities, maintain CRM accuracy, and continuously improve processes to deliver measurable campaign and business outcomes.

Manage and nurture customer relationships for a SaaS product (LighthouseAI), monitor usage and metrics, run meetings and reports, gather product feedback, support renewals/upsells, and maintain SOPs. Perform data validation and coordinate cross-functional customer success activities remotely.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Lead customer success engagements by aligning Microsoft solutions (cross-cloud, Azure, Modern Work, Dynamics) to customer objectives. Build executive relationships, develop strategic roadmaps and Customer Success Plans, drive adoption and consumption, mitigate blockers, orchestrate delivery resources, and coach teams to achieve business outcomes and operational health.

Serve as delivery leader and strategic partner to enterprise customers to execute Customer Success Contracts, orchestrate cross-functional programs, drive cloud adoption and consumption, manage account planning and renewals, identify growth opportunities, mitigate blockers, lead delivery teams, and apply intermediate technical and service-management expertise to achieve customer outcomes.

The Global Customer Success Manager oversees the post-sale journey for strategic global accounts, focusing on customer adoption, retention, and business outcomes through collaboration with internal teams and stakeholders.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Manage a portfolio of employer customers from onboarding through ongoing lifecycle support, driving value and revenue through upsells. Provide consultative, white-glove service, educate on configuration, payroll and reporting, coordinate with brokers and vendors, create Jira bug reports, facilitate bulk HSA transfers, and use AI and automation tools to improve workflows. Maintain timely responses and identify trends to inform product and operations teams.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

Lead global customer success enablement by designing, deploying, and measuring learning programs. Partner with CS leadership and cross-functional teams, deliver coaching and content, localize initiatives, and use data and evaluation frameworks to drive performance and readiness.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Manage onboarding, implementation, adoption, renewals, and expansions for public safety enterprise customers across the South Central US. Serve as technical customer advocate, run business reviews, track implementations, drive product feedback to engineering, and manage a book of ~20 accounts with ~40% travel.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.