Top Tech Support Jobs in Kansas City, MO

As a Customer Technical Support Engineer, you will enhance customer success by resolving technical issues, conducting training sessions, and ensuring smooth platform implementation. Your role involves strong communication with clients, sales, and engineering teams while maintaining documentation and adhering to service level agreements (SLAs).

The Support Engineer will resolve technical issues for customers, help integrate products into their e-commerce systems, troubleshoot challenges, analyze implementation scripts, and improve customer documentation to enhance self-service support.

The Applications Administrator II manages IT tools and web applications, including their configuration, maintenance, and troubleshooting. They oversee application updates, backup and recovery, and collaborate with stakeholders to ensure optimal application performance and address production issues.

As a Customer and Technical Support Consultant, you will serve as the direct link between IDEXX and its customers, aiding veterinarians and technicians with inquiries and product troubleshooting. Your role involves guiding the use of diagnostic analyzers, ensuring customer satisfaction through excellent communication, and managing multiple inquiries efficiently in a fast-paced setting.

The Technical Ops Support role involves providing hands-on technical support in a customer support team, analyzing issues, and suggesting solutions. The candidate will manage bot setups on various platforms and research technologies to optimize processes while ensuring excellent customer experiences and collaborating with internal teams.

As a Support Engineer for REST APIs, you will test and provide level 1 and 2 support for PUMA's data service applications. You will monitor REST APIs and Azure functions, troubleshoot technical issues, and assist external vendors. Collaboration with REST API developers on operational guides and deployment plans is essential.

You will support customers by troubleshooting WordPress performance and related issues, diving deep into technical queries. Responsibilities include investigating performance bottlenecks, understanding security concerns, and communicating with enterprise clients and agencies.