Top Operations Jobs in Indianapolis, IN

Provides day-to-day technical guidance, operational training, and workflow support to operations, claims, customer service, and membership associates. Resolves complex cases, answers technical questions, monitors inventory, reviews service and quality metrics, maintains procedures, and coordinates with training teams. Handles multiple communication channels and electronic queues while delivering empathetic customer assistance in a fast-paced environment.

Coordinates coworking-lab operations, member onboarding, reception coverage, billing, inventory, facility readiness, meeting and event delivery, community programming, and basic IT troubleshooting. The role also supports marketing initiatives, artist partnerships, member communications, and tours while coaching Experience Coordinators and ensuring consistently high-quality service for members and guests.

Manages regional technical service operations, including staffing, scheduling, equipment and fleet resources, safety and quality compliance, service estimates, site visits, training, and process improvement. Oversees financial performance, budgets, expenses, facilities, vehicles, and equipment. Builds client relationships, supports business development, expands service offerings, monitors project execution, and ensures customer satisfaction. Requires a bachelor’s degree, substantial industrial or technical operations experience, supervisory experience, and strong managerial, analytical, communication, and organizational skills.

Leads a regional proposal operations team supporting complex AEC pursuits across Parsons’ Critical Infrastructure business. Responsibilities include hiring, coaching, workload allocation, proposal budgeting, resource forecasting, pursuit strategy, compliance, facilitation, stakeholder partnership, process improvement, and oversight of proposal deliverables from pre-positioning through presentations and final submission. The role advises capture, business development, operations, technical, and creative teams while implementing pursuit processes and developing repeatable best practices.

Manage creative operations including intake, scoping, scheduling, resource allocation, workflow tracking, review coordination, studio traffic, and status reporting. Oversee digital asset ingestion, metadata, permissions, rights compliance, asset libraries, DAM governance, taxonomy, archival systems, and retrieval. Maintain documentation, tools, systems, SLAs, and process improvements while partnering with creative operations leadership.

Manage employee onboarding, transfers, and terminations across Microsoft 365, Entra ID, dealership management systems, and physical access controls. Provision accounts, licenses, groups, equipment, and badge access; troubleshoot user access issues; document procedures; improve lifecycle processes; and provide rotating help desk support while coordinating with HR and IT teams.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Configure, optimize, and maintain HubSpot CRM environments supporting sales and revenue operations. Responsibilities include workflow and pipeline configuration, data integrity and governance, CRM audits, automation, client account deployments, integrations with sales technology, reporting support, documentation, enablement, and troubleshooting. The role partners with RevOps, sales leadership, data teams, and clients to improve scalability, system reliability, sales productivity, and revenue visibility.

Directs specialty insurance operations across flood, commercial, condominium, and real estate coverages. Oversees workflows, compliance, service levels, vendors, quality assurance, employee development, budgets, and process improvements. Partners with clients, sales, legal, risk, compliance, and technology teams to improve servicing, implement efficient workflows, manage regulatory requirements, and achieve operational and financial objectives.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Assist the IT Operations Instrument Configuration team with the CLS Full Lab IT Audit supporting an Indianapolis laboratory move project. The intern will work with laboratory systems, PCs, and instrument controllers while following laboratory procedures and maintaining attention to detail. This is a full-time, 12-week, in-person internship for students enrolled in a relevant bachelor's degree program, with opportunities for mentorship, leadership exposure, and professional development.

Participates in a 12–18 month rotational career development program covering warehouse operations, customer service, management, business systems, and leadership development. Completes on-the-job training, job shadowing, systems training, and a capstone project while working with mentors, process coaches, and senior leaders. The trainee develops operational and team leadership skills for future Operations Leader opportunities and may need to relocate after completing the program.

Provides executive leadership for enterprise technology operations across a statewide, multi-campus college. Oversees infrastructure, networks, integrations, shared services, application support, service delivery, modernization, architecture, governance, vendors, budgets, resilience, and incident response. Partners with security, data, AI, academic, administrative, and campus leaders to align technology investments with institutional priorities, improve reliability, manage risk, and advance innovation.

Administer and enhance Salesforce, Salesforce CPQ, and related quoting and revenue systems. Configure security, users, data, reports, workflows, automations, and integrations; troubleshoot issues; support sales-to-billing processes; and help implement a new quoting platform. The role documents systems, coordinates testing, supports users, translates business requirements into scalable solutions, and drives continuous improvements across sales, quoting, ordering, deployment, customer, contract, billing, and partner processes.

Operates high-volume copiers, bindery and finishing equipment, scanning systems, postage meters, and mailroom tools. Sorts and distributes mail, ships and receives materials, maintains inventories and service logs, troubleshoots equipment, coordinates service calls, and supports occasional reception, filing, conference-room setup, building moves, and light maintenance. Requires customer service, shipping and receiving knowledge, basic computer skills, physical stamina, and the ability to obtain a TWIC card.

Operates high-volume copiers and bindery equipment; performs scanning, copying, sorting, mailing, shipping, receiving, and supply distribution. Troubleshoots equipment, maintains service and inventory records, coordinates service calls, handles customer inquiries, and may provide reception, filing, conference-room setup, building moves, light maintenance, and cleaning. Requires occasional travel between buildings, physical handling of materials, and possible off-hours support.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Leads an independent quality and research-partnership function supporting crowd-based AI training data operations. Oversees onsite Site Program Leads, maintains separation from delivery teams, partners directly with research stakeholders, translates research needs into crowd data projects, and supports project stand-up. Owns capacity planning, utilization, governance, talent pipelines, escalation protocols, and client engagement while serving as a senior individual contributor.

Supports payment operations across processors and regions, including chargeback and PayPal disputes, payment inquiries, authorization and decline analysis, data normalization, processing-cost review, invoice validation, and reconciliation. The role investigates anomalies, coordinates with sellers and internal teams, maintains documentation, and produces recurring operational analysis. Weekend coverage is required, with two weekdays off.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Leads internal regional operations for Teach For America Indianapolis, building systems, planning processes, communications, and coordination structures that support strategic priorities. Responsibilities include team planning, staff support, budgeting, resource allocation, internal and external communications, leadership partnership, and responding to emerging needs. The role coordinates cross-functional execution across regional teams and requires strong project management, organization, adaptability, and communication skills.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.

Oversees workforce absence claims operations, quality reviews, regulatory and client compliance, service delivery, staffing, training, budgets, and profit-and-loss management. Establishes client business plans, maintains client relationships, ensures claims policies and procedures are followed, and leads a team of fewer than 25 colleagues. Responsibilities include hiring, performance management, employee development, reporting, and supporting organizational quality programs.