Top Hybrid Operations & Support Jobs in Dallas-Fort Worth, TX

Lead teams to ensure operational stability, monitor production environments, manage incidents/problems/changes, troubleshoot full-stack systems, and evolve observability and service delivery practices to maintain performance and availability.

Serve as the technical and functional owner of the OneStream SaaS platform, ensuring availability, security, data integrity, and performance for financial consolidation, close, reporting, and xP&A. Lead support for close cycles, troubleshoot escalations, manage configuration, security, integrations, upgrades, releases, testing, and change control. Partner with Finance and IT, govern access and audit controls, and drive automation and platform modernization across global teams.

Lead and execute process design and improvement initiatives across branch, deposits, and payments. Create current/future state process maps, analyze risks and controls, design solutions and low-code automations, consult stakeholders, and drive implementation while ensuring compliance and measurable business impact.

Provide empathetic, high-volume customer support for everyday banking via phone, text, chat, and video. Resolve routine inquiries, follow policies and procedures, escalate issues to senior staff, and use multiple computer systems to deliver accurate, compliant service. Attend required paid training and work scheduled shifts including weekends and some holidays.

Lead and develop a high-performing team in servicing life and annuity policies, optimizing operational outcomes, and ensuring compliance with regulations.

Lead and develop a team of travel consultants; monitor quality, SLAs and performance metrics; coach and escalate issues; drive process improvements, global alignment, recruitment, training and change management to deliver industry-leading travel and expense service.

Lead the Construction Monitoring team, manage construction loans, ensure project completion within budget, oversee compliance, and foster team performance.

Provide day-to-day operational support to Clearing Members, respond to inquiries, research trade and position data, maintain CRM and masterfile records, assist with onboarding new products and documentation, and ensure compliance with policies and procedures.

Provide Tier 1 bilingual (English-Spanish) customer support via phone, email, chat, and ticketing systems. Troubleshoot standard issues, document cases, escalate complex problems, deliver one-on-one training, coordinate with internal teams, and maintain positive customer relationships in a metric-driven contact center.

Manage and scale Salesforce Service Cloud and Experience Cloud for CX: configure case management, build Flow automations, maintain security and data integrity, support releases and CI/CD, collaborate with cross-functional teams and integrate AI-driven CX solutions.

Investigate and process commercial auto physical damage claims within authority limits. Communicate with insureds, claimants, agents and internal teams; determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, document files, and refer for subrogation or fraud as appropriate.