Top Hybrid Operations & Support Jobs in Dallas-Fort Worth, TX

Investigates and processes commercial insurance claims within assigned authority limits. Determines coverage, assesses damages and losses, establishes reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and coordinates with insureds, claimants, agents, appraisers, subrogation, and investigative teams. Identifies potential fraud and subrogation opportunities while ensuring compliance with policy, legal, and company guidelines.

Reviews, investigates, and processes moderately complex to complex commercial property and casualty claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements and coordinates litigation, trials, mediations, and arbitrations. Engages experts, refers claims for specialized review, and manages claim inventories. Provides technical guidance, mentorship, training, quality review participation, and support with team caseload assignments.

Plans and executes operational activities, establishes priorities and performance measures, manages operating cadences, prepares executive reporting, coordinates stakeholders, maintains action logs and controls, and improves processes. The role also supports communications with borrowers, insurance partners, and risk teams while handling urgent requests and identifying opportunities for AI and automation.

Leads Service Management Analysts in delivering client support and meeting response and resolution SLAs. Oversees service queues, workflow allocation, escalations, quality assurance, operational metrics, trend analysis, process improvements, and team development. Partners with Operations, Compliance, Billing, Product, Engineering, and Account Management to resolve issues, improve workflows, reduce client friction, and maintain consistent, compliant service experiences.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, information dissemination, and relationship building. Serves as an executive gatekeeper and team ambassador while adapting to changing priorities, solving problems independently, and maintaining strong communication, organization, and attention to detail.

Troubleshoot Bevi beverage machines for direct and partner customers through phone and email. Provide installation, maintenance, warranty, contract, and system-use guidance; manage tickets, RMAs, and service scheduling; identify upsell opportunities; and communicate customer feedback, ticket trends, and process improvement recommendations to internal teams and engineering.

Provide empathetic phone and email support to members, assist with onboarding and account setup, handle high-volume inbound calls, document interactions, and collaborate with team members to share best practices.

Serve as the operational partner for applications and technology services to ensure availability, resiliency, recoverability, and service stability. Lead incident management, production readiness, disaster recovery, resiliency testing, business continuity planning, and cross-functional coordination. Drive operational improvements using RCA, risk assessments, monitoring/observability, and executive reporting.

Owns enterprise OneStream administration across development, pre-production, and production environments. Maintains application artifacts, business rules, integrations, security, workflows, reporting, and financial close processes. Resolves production incidents, supports planning cycles, executes releases and upgrades, and establishes governance, audit, change-management, and operational resilience controls. Partners with Finance, IT, cybersecurity, audit, and global teams while improving platform performance, documentation, automation, and supportability.

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Manage expense operations and escalations, become product expert, meet productivity and quality KPIs, improve processes and policies, collaborate cross-functionally, and support KYC/KYB compliance.