Top Hybrid Operations & Support Jobs in Dallas-Fort Worth, TX

Investigate and process commercial auto physical damage claims within authority limits. Communicate with insureds, claimants, agents and internal teams; determine coverage, set reserves, negotiate settlements, prepare or review damage estimates, document files, and refer for subrogation or fraud as appropriate.

The IFM Contract Relationship Manager will manage supplier relationships, oversee contract negotiations, develop strategies, and ensure compliance and governance across regions.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

Serve as the Operational Organization's primary liaison to Incident Management: triage and prioritize incidents, communicate real-time impact to stakeholders, contribute clearing and custody domain expertise to postmortems, drive corrective actions, document SOPs and workarounds, build knowledge-base articles, and coordinate cross-functional teams to ensure operational remediation and process improvements.

Lead and mentor a team of Customer Care Advisors to resolve complex customer and agent issues, manage escalations, conduct QA, analyze performance, implement process improvements, run projects, and represent the team in cross-functional meetings to drive overall CX performance and efficiency.

Manage real-time contact center operations by monitoring intraday performance, re-forecasting, and executing countermeasures to meet SLAs and occupancy targets. Coordinate staffing adjustments, handle outages and escalations, generate reports and insights, and collaborate with WFM and operations to drive continuous improvement and agent engagement.

Lead design and delivery of scalable Sales Cloud and GTM systems. Translate GTM requirements into functional and technical designs, coordinate stakeholders, automate sales workflows with AI, and manage onshore/offshore teams to implement and optimize Salesforce and related GTM tools.

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Maintain a welcoming office by stocking kitchen and snack stations, tending plants and floral arrangements, ordering supplies, decorating for seasons and events, supporting office initiatives, running errands, and keeping the workspace clean and organized.

The Payment Operations Associate responds to client inquiries, manages financial transactions, ensures compliance, and assists in improving operational processes.