Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of , we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
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As an Training Facilitator-Graphic Design, you will ensure that we provide the best experience available to our customers by training the team responsible for accurate and timely information on our website and internal information system. You will be responsible for preparing and facilitating learning sessions for Vivid Seat’s new hires, incumbents, and management staff in person and/or virtual setting. This also includes providing learning and/or preparing/sending materials to our offshore BPO agents.
- Create a positive, fun, and motivating learning environment to enhance employee performance and ensure our team remains passionate about staying on top of sports, concert, and theater event information.
- Be a subject matter expert for mapping processes - able to explain how they work, and the why behind it as well.
- Document of existing and new processes for both Mapping Operations and Graphic Mapping.
- Continuously seek ongoing feedback and keep lines of communication open to classroom participants, peers, and management team; modifies sessions as needed.
- Consistently monitor and assess performance trends and identify specific skills/gaps to ensure learning objectives are exceeded.
- Provide feedback and make recommendations regarding the procedures and practices appropriate to improving learning.
- Partner in the development and maintenance of learning content.
- Spread cross-functional understanding of the Mapping Organization.
- Acclimate to team and company norms, business objectives, and Vivid Seats values.
- Understand company performance metrics and values.
- Become knowledgeable in learning materials.
- Gain proficiency in needs/gap analysis.
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
- Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
- Independently facilitate departmental learning and administer knowledge assessments.
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in continued learnings to advance skill sets necessary for team goals.
- Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.
- Design and implement process improvements that positively impact the team.
- Identify gaps and opportunities within classroom learning sessions.
- Drive process improvements on content and overall learning methodologies.
- Exhibit expert level understanding of all learning material.
- Candidate must demonstrate an impeccable attention to detail and be able to identify and analyze industry trends
- Working knowledge of Adobe suite with a focus on Illustrator and photoshop
- Proven ability to aid in the learning of others
- You’re excited to create efficiency and process enhancements
- Effective presentation, written and spoken communication skills across various audiences and at all levels of management
- Willingness to work in a collaborative and multi-disciplinary environment
- High energy to keep the learners engaged while managing class time
- Ability to use questions effectively to draw out key learning concepts
- Knowledge about learning concepts and theories and ability to apply them effectively in the classroom environment is strongly preferred
- Proficient in Microsoft Office applications including Excel, Word, and PowerPoint, and similar applications
- Willingness to travel up to 10% of the time
- Monday – Friday, 8:30-5:00pm. Also needs to be able to flex 2nd shift hours when we have new hire training.
- When not training new hires, work will be hybrid. 3 in office days, 2 remote days
- Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks
#LI-BW1
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Top Skills
What We Do
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. Based on the belief that “Life Happens Live”, the Chicago-based company provides exceptional value by providing one of the widest selections of events and tickets in North America and an industry leading Vivid Seats Rewards program where all fans earn on every purchase. Through its proprietary software and unique technology, Vivid Seats drives the consumer and business ecosystem for live event ticketing and enables the power of shared experiences to unite people.
Why Work With Us
We build products that connect people and create lasting memories. If doing meaningful work inspires you, you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Create and attend incredible live event experiences with us!
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Vivid Seats Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.