Top Hybrid Operations & Support Jobs in Dallas-Fort Worth, TX

Provide day-to-day operational support to Clearing Members, respond to inquiries, research trade and position data, maintain CRM and masterfile records, assist with onboarding new products and documentation, and ensure compliance with policies and procedures.

Provides personalized support for commercial treasury management clients, coordinating with sales and banking teams to resolve requests. Supports product installation, system testing, file testing, client training, and ongoing assistance for services including ACH, Positive Pay, Lockbox, Account Recon, and Deposit Direct. Acts as a liaison with internal teams, external clients, and treasury product vendors while ensuring timely follow-up and one-call resolution.

Leads the operating model, governance, vendor performance, operational excellence, reporting, and transformation strategy for managed services. Oversees contract and SLA governance, drives process redesign, automation, AI enablement, continuous improvement, and benefit realization. Partners with senior stakeholders, strategic service providers, technology teams, risk and compliance, and internal audit. Builds organizational capabilities, develops talent, and ensures managed services deliver measurable business outcomes.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Perform timely, accurate data entry and matching of insurance documents to loan records using the Miniter Ecommerce System. Analyze coverage sufficiency, process transactions across work queues, handle inbound/outbound calls to educate customers and agents, meet daily workflow goals, participate in training, and ensure high-quality loan transaction completion.

Provide 24/7 NOC technical support for video security, servers, and IP networks. Troubleshoot complex issues, manage escalations, document cases using KCS, communicate status to stakeholders, mentor colleagues, and collaborate with engineering to resolve prioritized incidents.

Administer and govern ServiceNow environments across development, testing, and production. Maintain platform availability, security, performance, upgrades, integrations, workflows, ITSM modules, CMDB, and access controls. Configure Now Assist and AI governance capabilities while validating outputs for compliance and quality. Support releases, audits, incident investigations, documentation, stakeholder requirements, and continuous platform improvement in a regulated healthcare environment.

Provides general administrative support in a structural and civil engineering office, including tracking project deadlines and assisting with resource allocation. The role requires strong organization, attention to detail, initiative, communication, prioritization, teamwork, and familiarity with administrative processes and Microsoft Office. The position is hybrid in Dallas or Austin, Texas, or remote, with an expected hourly compensation range of $28.85 to $31.25 plus bonuses and benefits.

Administer and govern ServiceNow environments across development, testing, and production. Maintain platform availability, security, performance, upgrades, integrations, workflows, access controls, ITSM processes, CMDB, and CSDM alignment. Configure and support Now Assist and AI governance controls, validate AI outputs, and monitor adoption. Serve as an escalation point, support releases and audits, conduct root-cause analysis, and collaborate with architects, developers, product owners, and stakeholders on platform improvements.

Investigate and settle complex workers' compensation claims with minimal supervision. Determine coverage, liability, and compensability; manage investigations, appraisals, reserves, payments, and subrogation; coordinate litigation strategy with legal counsel; prepare client and management reports; mentor and train new hires.