Top Senior Customer Success Jobs in Houston, TX

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

Manage a portfolio of strategic enterprise accounts, drive adoption and value of CSG's CX product suite, develop and execute strategic account plans, monitor customer health, act as escalation point, and collaborate cross-functionally to ensure implementation, retention, and growth.

Serve as primary operational and relationship contact for assigned employee benefits clients. Drive proactive outreach, manage implementations and renewals, coordinate vendors and internal teams, monitor satisfaction, resolve issues, maintain CRM documentation, and deliver strategic support to maximize retention and client advocacy.

Serve as primary client contact for employee benefits clients: manage relationships, ensure smooth implementations and renewals, coordinate vendors, monitor satisfaction, resolve issues, maintain CRM documentation, and deliver proactive strategic support to drive retention.

Lead post-sales delivery and adoption for strategic enterprise customers, orchestrating Microsoft and partner resources to drive cloud adoption, consumption milestones, and customer outcomes. Build customer success plans, manage programs and stakeholder relationships, identify retention risks and growth opportunities, and align technical and business priorities across the account.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own relationships for 40–50 mid-market GovCon accounts to drive adoption and value from an AI-driven proposal platform. Execute value plans, deliver business reviews, monitor account health, surface risks, enable expansions, train users, partner with Account Managers, and translate customer feedback into product input.

Lead strategic account management for public sector healthcare clients to drive retention, revenue growth, adoption, and expansion. Serve as primary executive contact, manage renewals and procurement cycles, run business reviews, identify new use cases, coordinate cross-functional teams, and track outcomes to mitigate risk and maximize client value.

Own enterprise customer relationships to drive platform adoption, align usage to business outcomes, lead renewals and expansion, operationalize scalable CS processes, run executive business reviews, influence product roadmap with customer feedback, and coordinate onboarding and enablement to ensure long-term value and retention.

Lead and develop a team of commercial Customer Success Managers for the East Region, drive onboarding, adoption, retention and expansion, define CS methodology and KPIs, partner cross-functionally with Sales/Product/Revenue teams, create enablement programs, and execute upmarket GRC strategy.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Own post-sale success for strategic healthcare accounts: drive adoption, realized value, governance, and retention. Build executive relationships, create multi-quarter value roadmaps, manage escalations, and orchestrate cross-functional teams to deliver measurable clinical, operational, and financial outcomes.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Strategic, customer-facing role managing a portfolio of strategic accounts to drive onboarding, adoption, value realization, and expansion of HPE as-a-service solutions. Build customer success plans, act as trusted advisor and escalation point, coordinate cross-functional teams, support upsell/cross-sell, and deliver measurable business outcomes. Role carries quota, requires Eastern/Central hours coverage and occasional domestic travel (~10-15%).

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Lead post-implementation customer onboarding, drive product adoption, develop strategic success plans, perform business reviews and on-site visits, resolve escalations, and partner with Product and Engineering to ensure retention and renewals.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Serve as primary customer liaison to drive onboarding, adoption, and retention for enterprise SaaS clients. Build executive relationships, deliver QBRs, monitor health, resolve escalations, promote product adoption, and coordinate cross-functional teams to execute success plans and communicate product roadmap.

Serve as primary client contact supporting business licensing operations: manage communications and shared inboxes, process licensing orders and renewals, maintain records and databases, coordinate with internal teams, and provide administrative support. Candidates with licensing experience may prepare and track license applications, research requirements, and interact with government agencies to ensure compliance.

Manage client relationships and application metrics, drive account growth and upsell opportunities, ensure accurate reporting, act as liaison to engineering (manage Jira tickets), support pilots and software testing, educate clients, and attend occasional client meetings (up to 10% travel).

Lead strategic, high-touch success for 50-75 high-value creator accounts. Build relationships, drive retention and expansion, optimize email strategy, increase product adoption, run tests, surface customer insights, and collaborate cross-functionally to improve creator outcomes and Kit's roadmap.