Top Operations Management Jobs in Portugal

Leads customer pricing strategy, annual price-increase performance, cohort-based retention reporting, churn analytics, and revenue operations data integrity across four business units. The role coordinates with finance, billing, sales, marketing, business systems, and operational leaders to optimize pricing, reconcile forecasts, improve dashboards, and connect CRM, quoting, and billing data. It also manages and develops a Pricing Analyst.

Lead and scale hardware procurement for pan‑European EV infrastructure: manage a small team, own multi‑million budgets, negotiate suppliers, audit facilities, build RFQs and TCO models, launch new energy storage/grid‑edge projects, and implement centralized sourcing governance and automated workflows to keep supply aligned with deployment targets.

Own a portfolio of international B2B software customers from contract signature through onboarding, go-live, hypercare, and steady state. Lead customer implementation projects, integrations, configuration workshops, cross-functional rollouts, adoption initiatives, and L2+ support. Coordinate customers, engineering, product, partners, and suppliers while managing timelines, risks, feedback, renewals, and expansion signals. Help standardize and automate customer operations using AI tools.

Own a portfolio of German-speaking B2B software customers from contract signature through onboarding, go-live, hypercare, and steady state. Lead technical implementation projects, integrations, configuration workshops, stakeholder coordination, adoption, L2+ support, and risk escalation. Partner with Product, Engineering, Sales, and Account Management to resolve issues, gather feedback, identify expansion and churn signals, and improve customer operations playbooks using AI.

Leads the strategy, roadmap, tooling, governance, and 24x7 delivery of monitoring and observability services. Builds and manages a Hyderabad-based L1 observability/NOC team, standardizes runbooks and dashboards, improves alerting and event correlation, manages SLAs and escalations, and ensures compliance with GxP, ITIL, cybersecurity, audit, and resilience requirements. Drives automation, AIOps, operational analytics, service reviews, workforce planning, and continuous improvement across critical medical-device, patient-facing, SAP, cloud, and infrastructure services.

Oversee the technical and operational performance of biomass plants across Portugal. The role focuses on asset availability, reliability, efficiency, safety, compliance, maintenance strategies, performance analysis, corrective actions, and continuous improvement. Responsibilities include technical oversight across the asset lifecycle, coordinating projects and multidisciplinary teams, developing procedures, troubleshooting issues, supporting asset integrity, and providing guidance to operational teams through regular facility visits.

Leads market and customer intelligence strategy for Mastercard’s Advanced Analytics business. Designs Voice of Customer programs, conducts market, competitor, industry, and ecosystem research, evaluates partnership and acquisition opportunities, and develops executive strategy materials. Translates insights into product, investment, and commercial priorities while supporting cross-functional initiatives and building scalable market intelligence frameworks and capabilities.

Lead Data & Analytics strategy, governance, platform enablement, roadmap planning, resource allocation, use-case prioritization, onboarding training, and project execution. The role manages analytics portfolios and backlogs while coordinating closely with business stakeholders and representatives across the hub.

Manage the operational lifecycle of Finance data products, including data lakes, lakehouses, warehouses, pipelines, reconciliations, quality controls, and incident resolution. Coordinate Finance, Digital, and DDIT stakeholders; maintain operational procedures, access workflows, metadata, and governance documentation. Support data-product changes, AI-ready data operations, user communications, training, and feedback management while ensuring data accuracy, security, compliance, and audit readiness.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Leads multiple operations teams and managers, overseeing client relationships, service-level agreements, profitability, staffing, training, performance management, compliance, and continuous improvement. The role maintains revenue and margins, resolves employee and operational issues, coordinates cross-functional support, manages strategic vendor relationships, supports business development, and conducts client and operational reviews. Strong English proficiency, leadership, communication, process improvement, and flexible scheduling are required.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Lead global card program roadmap and launches (virtual and physical), manage issuer/processor/manufacturer relationships, integrate digital wallets (Apple/Google Pay), oversee card supply chain and vendors, negotiate commercial agreements, build SOPs and scalable operations, drive GTM with Product and Growth, and monitor performance through data-driven analysis.

Lead strategy and execution for virtual and physical card products, managing end-to-end launches, vendor and partner relationships (issuers, processors, BIN sponsors, manufacturers), wallet integrations, commercial negotiations, card production and fulfillment, and build scalable SOPs while monitoring performance and driving operational improvements.

Own discovery and delivery for internal products supporting EV charger commissioning, hardware catalogues, energy management, and pricing. Translate operational problems into specifications, prioritized backlogs, and measurable releases. Collaborate with engineers, designers, and deployment, support, energy, pricing, and operations teams. Ensure cross-system data consistency, manage roadmaps, communicate timelines, and iterate based on outcomes.

Own the investigation-platform roadmap for Financial Crime Operations, including alert ingestion, enrichment, grouping, suppression, case management, investigator workflows, auditability, and regulated AI automation. Translate compliance policies and investigator needs into requirements, acceptance criteria, and delivery plans. Partner with engineering and compliance stakeholders, validate system design and data flows, support audits, and ensure controls for explainability, evidence retention, lineage, and change management.

Manages building operations, facilities services, maintenance programs, compliance, inspections, budgets, procurement, contractors, tenant issues, fit-outs, sustainability initiatives, and operational support for marketing events. Oversees third-party providers, monitors KPIs, coordinates teams, conducts audits and emergency drills, and maintains relationships with tenants, suppliers, authorities, and clients.

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Own the execution layer for firm leadership by managing priorities, inbound requests, operating rhythms, decision support, stakeholder coordination, and initiative delivery. The role will implement AI-enabled workflows, prepare concise briefings, track commitments, anticipate risks, and ensure timely follow-through across partners, lawyers, business services, and external stakeholders. It requires strong judgment, discretion, systems thinking, and the ability to operate independently in a complex professional-services environment.

High-trust, in-person lifestyle operations manager supporting an entrepreneur and family with personal logistics, calendar and inbox management, travel planning and accompaniment, household coordination, errands, Portuguese admin, and family-related appointments. Protects the principal's time, builds systems, coordinates household staff and suppliers, and proactively solves practical issues to reduce friction and decision load.

High-trust, in-person Personal Operations Manager supporting an entrepreneur and family with daily logistics, calendar and inbox management, travel planning and accompaniment, household coordination, Portuguese admin, errands, and practical problem-solving to reduce friction and protect the principal's time.

Lead and scale People operations: build HR systems, ensure compliance, own payroll/benefits/HRIS, design performance and career frameworks, run full-cycle hiring, and manage employee relations and onboarding.

Leads global HR operations, managing the HR operations team, HRIS, payroll, benefits, compliance, audits, employee data, and local HR support for Germany or Portugal. Oversees labor-law compliance, vendor coordination, reporting, HR projects, system improvements, automation, and policy implementation across international hubs. Partners with Finance and stakeholders to improve processes, maintain accurate records, and support workforce decision-making.

Own and maintain CX platforms (Zendesk, Vitally), build and run automations and integrations, support AI-enabled workflows, manage intake and delivery of platform requests, ensure change management, documentation, and cross-functional partnership to improve reliability and scale of support and customer success tooling.

Manages clinical operations, staff workload, project delivery, regulatory compliance, client expectations, budgets, recruiting, and team development for medical device clinical programs. Coordinates clinical, biostatistics, and data management activities; supports proposals, business development, conferences, process improvement, and regulatory inspections. Requires knowledge of clinical trial processes, medical device development, global regulations, and Good Clinical Practices.