Top Operations Management Jobs in Lisbon

Own and operate conversational AI systems in production, optimize prompts and flows across chat and voice, monitor performance and run experiments (A/B tests), integrate AI tooling, and collaborate cross-functionally to improve auto-resolution, accuracy, and customer effort scores.

Manage legal ops workflows to ensure fast responses via Jira, coordinate global regulatory filings, handle end-to-end signatures in DocuSign, maintain document repositories, and track lease and corporate documentation while liaising between Spanish-speaking teams and global partners.

Serve as the central office contact handling front desk, administrative operations, meeting and travel coordination, vendor relationships, and process improvements to ensure an efficient, service-oriented workplace.

The Product Operations Manager drives clarity and efficiency across product teams by leveraging data insights, aligning cross-functional operations, and enhancing processes for product launches.

Lead and localize day-to-day operations for the South Korean market, manage vendor relationships, coordinate with product and marketing, set up local operations, and continuously improve workflows to enhance user experience.

Lead internal IT operations for a remote-first fintech team: manage Google Workspace and MDM, handle device procurement/logistics, support onboarding/offboarding and endpoint security, maintain compliance documentation for SOC/ISO frameworks, manage vendors, and provide international technical support and AI tooling integrations.

Lead and manage an onboarding team to deliver consistent, high-quality onboarding experiences. Coordinate with cross-functional partners (People Ops, Immigration, Payroll, Legal, Client Services), drive performance management, support change initiatives, and develop team members through coaching and mentorship to meet organizational objectives.

Lead partner ecosystem strategy and operations: build channel program infrastructure, track partner-attributed pipeline in Salesforce, create reporting and territory logic, administer partner tools and portals, maintain documentation and training, manage partner tiering and certifications, and partner cross-functionally to operationalize GTM motions and resolve escalations.

As a Strategy & Ops Manager, you'll tackle complex business challenges, drive data-driven insights, and coordinate multi-functional teams to achieve strategic goals in the FinTech sector.

Lead regional P2P market expansion and merchant ecosystem management, optimize operations and workflows, collaborate with product and engineering, monitor KPIs and competitor activity, and implement data-driven strategies to improve liquidity, completion rates, and dispute handling.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Partnering with Head of Finance, drive FP&A, forecasting, and strategic analyses (pricing, GTM ROI, new product launches). Build financial models, automate reporting, support embedded finance products, and contribute to corporate development and investor reporting while partnering cross-functionally with Sales, Product, and Engineering.

Support the SVP of Sales & Partnerships by building commercial operations: prepare proposals, RFPs, and meeting materials; coordinate inputs; track next steps; organize templates and case studies; use CRM data, reporting, and AI tools to speed research and drafting; ensure commercial work is prepared, organised, and moving forward.

Partner with EMEA sales leadership to drive forecasting, territory planning, pipeline management, and regional GTM execution. Lead AI and automation adoption, optimize sales processes, and provide data-driven insights using Salesforce and BI tools. Act as regional SME for sales tech stack and represent regional needs in global forums.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Drive cross-functional operational initiatives to scale payments business: design and optimize processes, analyze data for insights, manage partners and projects end-to-end, and support market expansion and go-to-market execution.

Manage HRIS, ATS, and people operations systems, ensuring global HR compliance, and coordinating payroll. Oversee the employee lifecycle between onboarding and offboarding.

Lead day-to-day delivery and client partnership for Google’s Hardware CRM and Onsite programs. Coordinate cross-functional CRM and Onsite teams, manage delivery planning, reporting, risks, and stakeholder communication. Ensure projects, campaigns, and launches are delivered on time and to quality standards while driving continuous improvement in operational processes and governance.

Own partner onboarding from signed contract to first bookings: design SOPs, SLAs, and KPIs; coordinate BDMs, Support, and Finance; build and lead an Implementation team; run multiple onboarding pipelines; hand validated partners to Client Account Managers. Work cross-functionally, use HubSpot and JIRA, and create scalable processes.

The Manager of Data Operations leads a team to ensure high-quality data delivery, implements process improvements, and collaborates with cross-functional teams to enhance product development.

Lead Joom's global payments strategy: select and onboard regional payment methods, negotiate and contract with payment partners, design PSD2-compliant merchant payouts, track payment/refund metrics, maintain payment system relationships, and oversee technical integration and scaling of payment solutions across markets.

Manage Marketo operations, lead and customer lifecycle frameworks, lead routing and CRM integrations, and data quality. Partner with Salesforce, RevTech, Sales and Performance Marketing to ensure scalable, compliant marketing systems, reporting, and platform governance that connect marketing activity to pipeline and revenue.

Lead cross-functional EOR operations projects from ideation to execution, improve operating mechanisms, drive alignment and adoption, implement AI-enabled improvements, own recurring operational reporting, support audit/compliance activities, and partner with Product, Legal, Finance, and CS to enable scalable execution across EOR domains.

Lead strategy and execution for virtual and physical card products, managing end-to-end launches, vendor and partner relationships (issuers, processors, BIN sponsors, manufacturers), wallet integrations, commercial negotiations, card production and fulfillment, and build scalable SOPs while monitoring performance and driving operational improvements.